Mark Richman

Mark Richman is an award-winning User Experience Consultant in the Atlanta area, currently engaged at Delta Air Lines. He has designed applications and websites for the Atlanta Symphony Orchestra, Georgia Power, Cingular, AT&T and many other firms known primarily by their initials. He is also a songwriter and a recovering mainframe systems programmer.

Stories by Mark Richman

April 9th, 2013

The Shallow Dive

How to Survive When UX Meets Budget Cuts

At a recent job, my department faced large budget cuts. When the dust had cleared, I found I had become a UX group of one. This didn’t come with a corresponding slowdown in work – in fact, following a major rewrite of our call center application, our department was already struggling to keep pace with…