The seeds for Usability.gov were sown in early 1999 when the popular CancerNet web site came up for a redesign. As usual, we began by seeking input for the new design from technical professionals: web designers, content writers, engineers. Our “kitchen cabinet” also included users. But the opinions from this broad group of professionals and laymen were as diverse as their backgrounds. Whose ideas were right?
works for the Communication Technologies Branch of the National Cancer Insitute. He can be reached at koyanis (at) mail.nih.gov.