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by:   |  Posted on

In the spring of 2002, Christina Wodtke and David Bloxom had a three-buck-chuck infused afternoon and came up with Boxes and Arrows.

That kid is now 17 and, like a teenager heading off to college, Boxes and Arrows — and, more importantly, its staff of three — is going to take a little time to think about things to come. This means migrating our hosting, adopting a new look, and optimizing our content, along with solving any technical issues of the past.

We’ll be back in January 2020, ready for adulting and ready to make everyone proud.

Book in Brief: Orchestrating Experiences

Collaborative Design for Complexity by:   |  Posted on

Editors’ note: This “Book in Brief” feature here on Boxes and Arrows is from
Orchestrating Experiences: Collaborative Design for Complexity by Chris Risdon and Patrick Quattlebaum.

We’ll publish an excerpt, up to 500 words, of your book. The catch is that we’ll only publicize one book a month; first come, first serve. Other rules will certainly occur to us over time. Hit us up at idea at boxesandarrows.com.


Defining experience principles

If you embrace the recommended collaborative approaches in your sense-making activities, you and your colleagues should build good momentum toward creating better and valuable end-to-end experiences. In fact, the urge to jump into solution mode will be tempting. Take a deep breath: you have a little more work to do. To ensure that your new insights translate into the right actions, you must collectively define what is good and hold one another accountable for aligning with it.

Good, in this context, means the ideas and solutions that you commit to reflect your customers’ needs and context while achieving organizational objectives. It also means that each touchpoint harmonizes with others as part of an orchestrated system. Defining good, in this way, provides common constraints to reduce arbitrary decisions and nudge everyone in the same direction.

How do you align an organization to work collectively toward the same good? Start with some common guidelines called experience principles.

Continue reading Book in Brief: Orchestrating Experiences