Like a superhero created when the contents of two beakers accidentally combine, a powerful hybrid has emerged in the software development world: the user champion.
In this origin story, the beakers would be labeled “agile” and “user experience (UX)” because the user champion borrows some of the best ideas from both disciplines. From agile, it takes the idea of the product owner (or in this case, product champion). From UX, it takes a conviction in the value of user feedback.
This role of user champion may be the distinctive product of a distinctive design process—our shop focuses on highly knowledgeable, highly engaged business users—but it seems to have broader application.
As you might expect, the hybrid reflects its components. Continue reading It’s a Bird, It’s A Plane, It’s a User Champion
Have you ever felt like you were having a one-sided conversation with someone? It feels as if you are exerting much effort with minimal feedback or response in return.
When we use an application, we can think of this experience as a conversation between the user and the technology. Sometimes, it feels as if we are having that same one-sided conversation with the technology we are using. As modern people, we learn the ins and outs of the tech we are interacting with, from the information architecture to the layout of the UI elements. Because of this, we adapt to the technology. Just as we adapt to the technology, the technology should also adapt to us. This conversation should not be one-sided.
Continue reading Beyond The Conversation: Context-Fluid Experiences and Augmented Cognition
Douglas Adams, in The Restaurant at the End of the Universe, tells the story of the Golgafrinchians. The people of planet Golgafrincham, the story goes, figured out how to get rid of an entire useless third of their population by duping them into thinking the planet was doomed and that they were eligible for the first ship out. This group was, apparently, designated by profession: Doctors, teachers, and (presumably) writers of humorous science-fiction were deemed worthy to remain; telephone sanitizers, hairdressers, and jingle writers were shanghaied.
Sometimes, remembering this story, I wonder whether this field of UX—to which I’ve given my professional life—would qualify me for the ship. After all, we create no shelter, food, or clothing for anyone; our work rarely inspires anyone to the point of tears (unless they be tears of frustration); and I’ve never met a 6-year-old who wants to be one of us when they grow up.
Continue reading How UX Will Save the World
The world as we know it today is rich in information. At whim, we can usually find (without much delay) an information source that answers a question, suggests nearby restaurants, tells us how to travel, or provides us with data for the paper we are writing. The internet, as well as the technological innovations that allow us to easily and enjoyably access it, has given rise to a new era where knowledge is plentiful and interpretation is vital.
This luxury has had a huge impact on the dynamic of society as a whole. For our ancestors, obtaining information was the primary challenge; the shifting technological landscape now means we must deal with, rather than search for, information.
Continue reading The War on Information
The first article in this series, “A New Apprenticeship Architecture,” laid out a high-level framework for using the ancient model of apprenticeship to solve the modern problem of the UX talent drought. In this article, I get into details. Specifically, I discuss how to make the business case for apprenticeship and what to look for in potential apprentices. Let’s get started!
Defining the business value of apprenticeship
Apprenticeship is an investment. It requires an outlay of cash upfront for a return at a later date. Apprenticeship requires the support of budget-approving levels of your organization. For you to get that support, you need to clearly show its return by demonstrating how it addresses some of your organization’s pain points. What follows is a discussion of common pain points and how apprenticeship assuages them.
Continue reading Ending the UX Designer Drought