Like a lot of folks, I find the term “user experience design” awkward and unsatisfying, at once vague and grandiose, and not accurately descriptive of what I do. Too often it seems like a term untethered, in search of something — anything — we might use it to name. And yet I often call myself…
What a difference 10 years make
Once there was a big debate on: Is experience design about online and mobile interfaces or is it something more?
Ten years later, not only is it part of our professional language, designers are exploring its potential, learning from everything from science fiction to behavioral psychology.
A Conversation with Patrick Quattlebaum
Chris Baum talks with Patrick Quattlebaum at the 2012 IA Summit about his insights
on tools that designers can use to help companies develop experiences across channels.
Focusing the business on shared value
Alignment diagrams bring actions, thoughts, and people together to address the causes of poor experience at their root. James Kalbach shows how designers can use this tool to solve business problems and have real business impact.
Defining Emotion, Personality and Relationship
We form relationships with products and services for the same reasons we form them with people. In this first of two installments, Trevor explains how emotion commands attention.
A Podcast from the IA Summit 2010 in Phoenix, AZ
In his keynote from the 2010 IA Summit, Richard Saul Wurman encourages the design community to take on big problems rather than make small changes incrementally.
Coming to a city near you
With their interesting approach and engaging format, UX Book Clubs are sprouting up all over the globe. Steve
Baty tells us about their genesis, the structure, and how the approach
encourages new learning and
Michael Wesch Opens All at the Summit
Michael Wesch points out that our “audiences” aren’t audiences at all, but rather creators, and our job is to enable. Along with the design challenges, this new approach delivers the joy of reconnecting people to each other.
Jesse James Garrett Slams One Door and Opens Many More
In the Closing Plenary, Jesse James Garrett looks back at Summits past, examines
the current state of User Experience
Design, and endorses a vision of our practice as a mechanism for discovery.