Business Design

This article is a guide on what to expect, and how to get the most from your UX researcher–a user manual, if you will. You will invest a lot in your researcher and you deserve the greatest return. You should have high expectations for this critical component of your UX team, and following the recommendations…

April 15th, 2014

Reorgs: Rocky or Righteous?

Designing the experience of company transition

As designers, we grapple every day with challenging projects. This of course is part of what keeps us coming back. Some challenges, although not directly related to project work, can still be looked at through a UX lens. In this case, I’m talking about a phenomenon you’re likely familiar with: company reorganization. If you’ve been…

March 18th, 2014

Ending the UX Designer Drought

Part 1: A New Apprenticeship Architecture

The user experience design field is booming. We’re making an impact, our community is vibrant, and everyone has a job. And that’s the problem. A quick search for “user experience” on indeed.com reveals over 5,000 jobs posted in the last 15 days (as of March 15, 2014) in the United States alone! Simple math turns…

May 21st, 2008

Leading Designers to New Frontiers

Podcasts from MX San Francisco

The MX San Francisco conference focused on helping managers and designers deal with the complexity, challenges, and opportunities that make every day so entertaining. Jeff Parks and Chris Baum sat down with several of the conference speakers and organizers to further examine the issues that the sessions revealed.

March 27th, 2008

We Tried To Warn You, Part 2

Failure is a matter of timing

Some failure allows organizations to learn and grow; others times it can be catastrophic. In Part 2 of his series, Peter Jones explores timing dynamics of large projects and alternatives to the framing of UX roles and organizations today.

March 20th, 2008

We Tried To Warn You, Part 1

The organizational architecture of failure

Some failure allows complex organizations to learn and grow; others can be catastrophic. Peter Jones explores
how, as designers, we have a
responsibility to detect and assess
the potential for large-scale failure.
How can we help stop the train?

April 17th, 2007

Enterprise IA Methodologies:

Starting Two Steps Earlier

Information architects working within enterprises are confronted by unique challenges, relating to organisational culture, business processes, and internal politics. James Robertson pulls the strands of situational spaghetti to get to the root of the project.

Within most corporations, taking ownership of an intranet is an unglamorous, exhausting, and thankless job for a new intranet manager. But if approached with the same rigor, discipline, and focus as any other business initiative, the task can quickly become much simpler.

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