In this B&A podcast, Jeff Parks speaks with Gerry McGovern about the thinking that went into his new book. They discuss customers as strangers, the Long Neck, and task management — how to deliver and
measure what your customers want.
Gerry McGovern discusses the importance of task management
We form relationships with products and services for the same reasons we form them with people. In this first of two installments, Trevor explains how emotion commands attention.
Defining Emotion, Personality and Relationship
Nate and Tony tell us about their research and design strategy approach for Stanford University’s local governments emergency response templates during the H1N1 outbreak.
Conversations about mobile UX are often skewed by ‘the next big thing’ in the previous news cycle. Dakota Reese Brown suggests an alternative view of the mobile space based on principles rather than isolated tactics.
Academic Insights Tested in the Real World
It is increasingly rare that our users are all from a single nation or culture. Jamie Owen talks about how our own cultures affect our design decisions.
Thinking outside of our own cultural influences can strengthen our design decisions.
We all need context to better understand how to react to environments. Andrew Hinton thinks deeply about how context pertains to a world where architecture is
not made of tangible objects. He shares some of these thoughts with Russ Unger.
Trevor van Gorp explains how psychologist Mihaly Csikszentmihalyi’s concept of “flow” can help you design emotional web experiences by cutting through information overload to engage users.