From an information architecture perspective, a daily web publication presents challenges and possibilities no newspaper editor ever had to face. As one of the longest-running daily publications on the web, Slate has dealt with these issues for years.
Jakob Nielsen has brought usability to the attention of the general public, but within the user experience community he’s been criticized by those who say he emphasizes a view that excludes other dimensions of user experience. So is he the defender of ease-of-use or the enemy of creativity?
It should come as little surprise that the basic flow of Yahoo! Mail has hardly changed at all since the portal first acquired the RocketMail service in 1997. But rather than offering an outdated solution to the web-based email problem, Yahoo! Mail demonstrates the lasting effectiveness of a simple approach.
What lessons have we learned about how design improves the interface between customers and companies? Perhaps we can start by asking how websites have actually changed over time, and from that we can learn how websites should change in the future.