At a recent job, my department faced large budget cuts. When the dust had cleared, I found I had become a UX group of one. This didn’t come with a corresponding slowdown in work – in fact, following a major rewrite of our call center application, our department was already struggling to keep pace with…
Methods
Did you know usability tests have shown that the maximum number of seconds a user is willing to wait, on average, before abandoning a web page, is 8.6? If that number surprises you, it should. The study took place in 1994. The bar is exponentially higher now for people involved in website user experience design…
Site Speed and Usability
The cost of every lagging second, and what you can do about it
This is an excerpt from from Kim Goodwin’s excellent Designing for the Digital Age. It is quite long, so we’ve broken it into several sections. Many thanks to Ms. Goodwin and Wiley for allowing us to share this with our readers. Understanding the Business The General Stakeholder Interview The Marketing Stakeholder Interview The Engineering Stakeholder Interview The…
Interviewing Executives and SME Stakeholders
And Everyone Else
This is an excerpt from from Kim Goodwin’s excellent Designing for the Digital Age. It is quite long, so we’ve broken it into several sections. Many thanks to Ms. Goodwin and Wiley for allowing us to share this with our readers. Understanding the Business The General Stakeholder Interview The Marketing Stakeholder Interview The Engineering Stakeholder Interview The…
A Stakeholder Interview Checklist
This is an excerpt from from Kim Goodwin’s excellent Designing for the Digital Age. It is quite long, so we’ve broken it into several sections. Many thanks to Ms. Goodwin and Wiley for allowing us to share this with our readers. Understanding the Business The General Stakeholder Interview The Marketing Stakeholder Interview The Engineering Stakeholder Interview The…
Project Management for Stakeholder Interviews
And Our Exciting Conclusion
In this B&A podcast, Jeff Parks speaks with Gerry McGovern about the thinking that went into his new book. They discuss customers as strangers, the Long Neck, and task management — how to deliver and
measure what your customers want.
The Stranger’s Long Neck
Gerry McGovern discusses the importance of task management
[Book excerpt] Building a library isn’t trivial and may not be right for your organization. Nathan Curtis examines the questions you to ask before building a design library.
So You Wanna Build a Library, Eh?
The Big Questions to Ask Before Building a Pattern or Component Library
Dan Roam kicked off the 2010 IA Summit by sharing his unique approach that helps solve complex problems through visual thinking.
IA Summit 10 – Dan Roam Keynote
A Podcast from the IA Summit 2010 in Phoenix, AZ
How does Agile work effectively when redesigning a site? James Kelway uses case studies as starting points to explore how Agile and UCD can work together during wholesale redesigns.
Case study of agile and UCD working together
Finding the holistic solution
Anthony Colfelt is not anti-Agile, but he believes strongly about how user-centered design can operate in an Agile environment. Here he explains how he came to feel this way, the major pitfalls of Agile, and how he sees Agile and UCD fitting together in harmony.