Process and Methods

February 14th, 2008

What Is Your Mental Model?

An Interview With Indi Young

Indi Young talks about the power of the mental model and how it can grow over time and help your organization avoid strategic blindspots. The story includes an excerpt of her new book, and B&A readers are elegible for a discount.

While the imaginary persona is helpful in the design process, a data-backed persona lends even more depth and focus to the development process. Andrea Wiggins reveals some effective ways to back up your personas with data easily available today.

A map-based approach to building a content inventory allows it to be a tool from the concept stages and throughout the life of the website. Patrick Walsh tells us why to use them, shows us how to create the maps, and how to leverage them over the long haul.

July 10th, 2007

Faceted Feature Analysis

How To Use Bias To Get Unbiased Project Scope

Adam Polansky tells us about how “Faceted Feature Analysis” takes the subjective needs of stakeholders and blends them with objective constraints in a way that ensures all points of view are fairly considered.

Though a possibly rewarding journey, starting a UX process can be a nightmare if approached from the wrong angle. Initiating a culture-shift, overhauling existing processes, evangelizing, strategizing, and educating is an enormous undertaking. Amy Hillman offers her perspective on how to build a UX process, from the ground up.

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