Workplace and Career

In my last two installments, I shared how Greg, Tim, and I prepared Intuitive Company for success by creating an open work environment and then “planting” the right people into our culture. Watering is next—and it’s critical. After a team of senior professionals were in place and had formed a strong foundation for Intuitive Company,…

November 26th, 2013

Soldiers & Hessians, Ronin & Ninja

UX team organization can make or break a company's design strategy

When UX’ers talk, they tend to talk about process, but the ability to deliver an innovative user experience starts before kickoff and lasts after the launch. Repeatable success in UX depends on the right culture. This is particularly important in enterprise scale organizations, with long-lasting relationships. Having worked as a consultant, at an agency and…

In my last installment, I shared how Greg, Tim, and I prepared Intuitive Company for success by focusing on creating an open work environment in every sense of the term. Planting, or placing the right elements into the mix, was our next step. We wanted every aspect of our environment to be a positive influence…

November 5th, 2013

Evolving a Creative Workplace: Step 1

Introduction and preparation

When a company or team experiences rapid growth, it’s exciting. But more often than not, that success comes with a price. Behind the scenes, leadership is faced with the challenge of frantically filling positions to meet the escalating client demand, teams are asked to gel quickly and work around the clock to hit client deadlines,…

This past June, I stood on the brink of achieving a major professional goal. The UX apprenticeship program I’d been working so hard on was going to begin on Monday. It was Thursday. On my desk lay a curious stack of paper labeled “Manager’s Onboarding Kit.” Of all the things I’d planned for and anticipated…

When was the last time you read your resume? Go ahead and give it a look. Read your last job description. It’s impressive, right? Chances are, you emphasize your accomplishments, your ability to create stunning deliverables, and your extensive knowledge of the user experience practice. Now, think back to your last project. But, ignore the…

“A perfection of means, and confusion of aims, seems to be our main problem” – Albert Einstein My work involves helping people to understand how to best plan circumstances in which users are engaged and satisfied with their experience. Yet, I do not call myself a user experience designer. I am an information architect. I…

November 13th, 2012

Mythic Design

When I agreed to teach a twelve-week course on user experience design, I did what anyone of us would do: I went to find something to copy. I trolled the articles and syllabi I could find online, and I was horrified. Sometime in the years between Jesse James Garrett’s lovely diagram and his incendiary demand…

November 13th, 2012

Whither “User Experience Design”?

Like a lot of folks, I find the term “user experience design” awkward and unsatisfying, at once vague and grandiose, and not accurately descriptive of what I do. Too often it seems like a term untethered, in search of something — anything — we might use it to name. And yet I often call myself…

June 18th, 2012

The Past and Future of Experience Design

What a difference 10 years make

Once there was a big debate on: Is experience design about online and mobile interfaces or is it something more?

Ten years later, not only is it part of our professional language, designers are exploring its potential, learning from everything from science fiction to behavioral psychology.

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