March 22nd, 2016

Method Mondays: Never Stop Learning

Five methods for innovation you should try in your team

Benjamin Franklin once said: “Tell me and I forget; teach me and I may remember; involve me and I learn.” At the SAP Design & Co-Innovation Center (DCC), we frequently organize the so-called “Method Mondays,” a regular one-hour meeting series in which the team members share, practice, and test different methods. In this article, I…

March 15th, 2016

When Words Are Not Enough

The frequently-raised objection when it comes to quality research, UX research included, is that the conclusions are drawn based on the participants’ declarations. However, there exist some methods which allow one to grasp the real behaviors of participants, and they can be easily implemented into the research scenario. During exploratory research, the respondents are often…

March 1st, 2016

A New Challenger Appears

UX prototyping, user feedback, and the rise of anime

Prototyping is fundamental in a host of different industries. Since I spend a lot of my time prototyping as a user experience (UX) designer, I look to other fields for insights into new techniques that might save time or more effectively communicate an interaction. Storyboards are a great example of a technique that the UX…

November 17th, 2015

Unleash Your Visual Superpower!

How enterprise designers can use their special abilities to shape product strategy

From start-ups to banks, design has never been more central to business. Yet at conference after conference, I meet designers at firms talking about their struggle for influence. Why is that fabled “seat at the table” so hard to find, and how can designers get a chair? Designers yearn for a world where companies depend…

October 13th, 2015

How to Determine When Customer Feedback Is Actionable

Merging statistics with product management

One of the riskiest assumptions for any new product or feature is that customers actually want it. Although product leaders can propose numerous ‘lean’ methodologies to experiment inexpensively with new concepts before fully engineering them, anything short of launching a product or feature and monitoring its performance over time in the market is, by definition,…

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