Business Design
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We Tried To Warn You, Part 2
by Peter Jones | [8 comments]
Some failure allows organizations to learn and grow; others times it can be catastrophic. In Part 2 of his series, Peter Jones explores timing dynamics of large projects and alternatives to the framing of UX roles and organizations today. more...
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We Tried To Warn You, Part 1
by Peter Jones | [15 comments]
Some failure allows complex organizations to learn and grow; others can be catastrophic. Peter Jones explores
how, as designers, we have a
responsibility to detect and assess
the potential for large-scale failure.
How can we help stop the train? more... -
Change Architecture: Bringing IA to the Business Domain
by Bob Goodman | [11 comments]
As information architects, we are not just architecting information; we are using information to architect change. Bob Goodman shows us how we can use business and management techniques to help us be more effective agents of change. more...
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CEOs Are From Mars...
by Alma Derricks | [12 comments]
With a creative background and an M.B.A., I’ve been a professional half-breed over the past 20 years. What I’ve learned is that the antagonism, hostility and resentment often felt on both sides of the equation is the outgrowth of a basic failure to understand what makes the other side tick. more...
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On A Scale of 1 to 5
by Alex Kirtland and Aaron Schiff | [12 comments]
Rating and reputation systems
can reduce uncertainty decisions during online transactions. Alex Kirtland and Aaron Schiff give us solid practical advice on how to design them successfully. more... -
Value-Driven Intranet Design
by Shiv Singh | [3 comments]
Within most corporations, taking ownership of an intranet is an unglamorous, exhausting, and thankless job for a new intranet manager. But if approached with the same rigor, discipline, and focus as any other business initiative, the task can quickly become much simpler. more...
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Leading from Within
by B Janish | [4 comments]
While there are IAs fortunate enough to work in companies that wholeheartedly embrace user-centered design, there are many more whose biggest challenge isn't the work itself; it's finding the opportunity to do the work, at the right time, in a meaningful way. more...
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The Evolving Homepage: The Growth of Three Booksellers
by Victor Lombardi | [9 comments]
What lessons have we learned about how design improves the interface between customers and companies? Perhaps we can start by asking how websites have actually changed over time, and from that we can learn how websites should change in the future. more...
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Enterprise IA Methodologies:
by James Robertson | [13 comments]
Information architects working within enterprises are confronted by unique challenges, relating to organisational culture, business processes, and internal politics. James Robertson pulls the strands of situational spaghetti to get to the root of the project. more...
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Searching for the center of design
by Jess McMullin | [9 comments]
Design is driven by many considerations. But on each project I’ve worked on, there seems to be a consistent center — a driver that determines priorities, direction, and the metrics used to measure success. more...
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Leading Designers to New Frontiers
by Jeff Parks | [0 comments]
The MX San Francisco conference focused on helping managers and designers deal with the complexity, challenges, and opportunities that make every day so entertaining. Jeff Parks and Chris Baum sat down with several of the conference speakers and organizers to further examine the issues that the sessions revealed. more...
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Designing Customer-Centered Organizations
by John Zapolski and Jared Braiterman | [4 comments]
Even with the present downturn in the economy, more companies, from new media to established banks, have larger usability and design teams than ever before. Should we be content that we have come so far? more...
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What's Your Idea of a Mental Model?
by Scott McDaniel | [14 comments]
We need a way to document and express mental models that is as simple and robust as personas for user profiles and scenarios for tasks. By laying out users' current mental models and a target mental model, we can clarify our thinking and communication about the user interface’s objects, metaphors, and interaction. more...