http://boxesandarrows.com/the-strangers-long-neck/ Boxes and Arrows is devoted to the practice, innovation, and discussion of design; including graphic design, interaction design, information architecture and the design of business. Mon, 20 May 2013 13:09:05 +0000 hourly 1 http://boxesandarrows.com/the-strangers-long-neck/#comment-8120 tommagpayo Wed, 30 Nov -0001 00:00:00 +0000 http://boxesandarrows.com/the-strangers-long-neck/#comment-8120 Lots of ideas here representing the shift of different paradigms…nothing si really permanent but change and adaptations to those changes…

]]> http://boxesandarrows.com/the-strangers-long-neck/#comment-8121 gilbertmidonnet Wed, 30 Nov -0001 00:00:00 +0000 http://boxesandarrows.com/the-strangers-long-neck/#comment-8121 Another thing to keep in mind is that every industry, every market, is different and what qualifies as “quality” or customer service differs accordingly.

]]> http://boxesandarrows.com/the-strangers-long-neck/#comment-8122 jinnes Wed, 30 Nov -0001 00:00:00 +0000 http://boxesandarrows.com/the-strangers-long-neck/#comment-8122 “The key metrics of task measurement: completion rate, disaster rate, completion time” Hmm, sounds like standard usability testing metrics. Not sure how this is “new” except for the cute name.

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