http://boxesandarrows.com en-us 2008-12 Boxes and Arrows Conversations with authors of the Boxes and Arrows webzine. Boxes and Arrows The Boxes and Arrows Podcast interviews authors from the site as well as other professionals in the field of Information Architecture, Interaction Design, and User Experience from around the world. The Boxes and Arrows Podcast interviews authors from the site as well as other professionals in the field of Information Architecture, Interaction Design, and User Experience from around the world. no Jeff Parks jeff.parks@iaconsultants.ca Christina Wodtke Changing the Channel Christina talks with Livia Labate and Austin Govella about the UX practice in Comcast and how they have created an environment where they are treated as colleagues rather than a service organization. http://www.boxesandarrows.com/files/banda/straight-from-the/IA_Summit_Livia_Labate_Austin_Govella.m4a Tue, 05 Jun 2007 11:00:00 EST 18:57 no ia, information architecture, little ia, big ia, livia labate, austin govella Christina Wodtke Pulling Further Ahead Christina talks with web accessibility and design expert Derek Featherstone about considering accessibility as a foundational part of the design process. By doing so, he argues, the software we build will have better structure and be inherently more useful for everyone who uses it. http://www.boxesandarrows.com/files/banda/straight-from-the19/IA_Summit_Derek_Featherstone.m4a Wed, 13 Jun 2007 11:00:00 EST 19:58 no ia, information architecture, accessbility, flash, derek featherstone Christina Wodtke You Only See the Tip In this cliffhanging podcast, Bill Wetherell wields the mic as he explores how Tom Wailes and his team at Yahoo! turned the normal design process on its head. They were successful, Wails posits, because they worked small and crafty while being inclusive in most useful ways. http://www.boxesandarrows.com/files/banda/straight-from-the26/IA_Summit_Tom_Wailes.m4a Tue, 19 Jun 2007 11:00:00 EST 16:38 no ia, information architecture, tom wailes, yahoo, design Bill Wetherell In Documentation We Thrust In this bat episode, Dan Brown, consultant and author extraordinaire, deftly parries Tom Wailes' repeated calls to oust the wireframes and task flows for prototyping and simulations. Our stalwart hero defends mindful subversion of the status quo as the best path in many corporate and public sector projects. http://www.boxesandarrows.com/files/banda/straight-from-the36/IA_Summit_Dan_Brown.m4a Wed, 27 Jun 2007 11:00:00 EST 15:27 no ia, information architecture, dan brown, wireframes, prototyping, task flows Christina Wodtke Spread Your Wings, Embody Your Brand In this fantastic finale, consulting powerhouse Chris Fahey of Behavior Design talks with Christina (herself a former consultant-turned-entrepreneur) about the conditions that led to the founding of the firm. He speaks with great nuance and honesty about how the practice developed, what it means to lead the consultancy, and how the partners' work has changed because of its success. http://www.boxesandarrows.com/files/banda/straight-from-the49/Spread_Your_Wings__Embody_Your_Brand.m4a Tue, 10 Jul 2007 11:00:00 EST 17:08 no ia, information architecture, chris fahey, behavior design, funding, consulting Jeff Parks Podcast with Milissa Tarquini Jeff Parks had the opportunity to speak with Milissa Tarquini on her article, Blasting the Myth of the Fold. They talk about how this long held rule in web design is being de-bunked by web analytics and user testing, as well as how this will impact design and development processes based on screen resolution and browser compatibility. http://www.boxesandarrows.com/files/banda/blasting-the-myth-of16/Blasting_the_Myth_of_the_Fold.m4a Sun, 11 Nov 2007 11:00:00 EST 19:43 no ia, information architecture, milissa tarquini, web design, analytics, user testing, browser compatibility, development Jeff Parks Podcast with David Malouf The other day I had the opportunity to speak with David Malouf on his article, Foundations of Interaction Design. We discuss several foundations of Interaction design including time, metaphor, abstraction, and negative space. David also provides greater detail to comments posted on his article from readers from around the world. http://www.boxesandarrows.com/files/banda/podcast-with-david/Foundations_of_Interaction_Design_.m4a Sun, 09 Dec 2007 11:00:00 EST 25:02 no ia, information architecture, interactive design, david malouf, metaphor, abstraction, development, time Jeff Parks Podcast with Jeff Lash and Chris Baum I had the pleasure of talking with Jeff Lash and Chris Baum on their two part article, Transitioning from User Experience to Product Manager. We talk about how more and more UX professionals are looking at taking on the role of a product manager. This is a valuable conversation for those looking to make a change in careers; an honest discussion about the pros and cons of each profession. http://www.boxesandarrows.com/files/banda/transitioning-from115/Transitioning_from_UX_to_Product_Managment.m4a Tue, 04 Mar 2008 20:00:00 EST 38:27 no ia, information architecture, chris baum, jeff lash, user experience, ux, product manager Jeff Parks A Podcast from Vizthink '08 In late January I had the pleasure of attending the VizThink conference in San Francisco. As an Information Architect I wanted to learn how to use different ideas around design to assist me with "big IA" and "little IA" projects. http://www.boxesandarrows.com/files/banda/using-design-visuals/VizThink.m4a Tue, 04 Mar 2008 21:00:00 EST 30:02 no ia, information architecture, big ia, little ia, vizthink, design Jared Spool Keynote address by Jared Spool at the 2008 I.A. Summit in Miami, Florida Jared enlightens and entertains with his keynote address. It now seems the foundations of user-centered design are disintegrating. Notable community members are suggesting UCD practice is burdensome and returns little value. http://www.boxesandarrows.com/files/banda/ia-summit-2008-day-1/2008_IA_Summit_Keynote_Address.mp3 Fri, 25 Apr 2008 21:00:00 EST 1:15:54 yes ia summit, jared spool, boxes and arrows, podcast, 2008 Jeff Parks Peter Morville discusses search patterns at the 2008 IA Summit Peter describes a pattern language for search that explains user psychology and information seek behavior, highlights emerging technologies and interaction models, illustrates repeatable solutions to common problems, and position us all to design better search interfaces and applications. http://www.boxesandarrows.com/files/banda/ia-summit-2008-day-2/Search_Patterns.m4a Fri, 25 Apr 2008 21:00:00 EST 41:17 no ia summit, peter morville, boxes and arrows, podcast, 2008 Matthew Milan Matthew Milan talks about what fighter pilot John Boyd's theories can teach us as Information Architects Matthew argues that fighter pilot and military strategist John Boyd can teach us a great deal about how to understand, interpret and design for human decision making. http://www.boxesandarrows.com/files/banda/ia-summit-2008-day-2/The_Information_Architect_and_the_Fighter_Pilot.m4a Fri, 25 Apr 2008 21:00:00 EST 43:32 no ia summit, matthew milan, boxes and arrows, podcast, 2008 Eric Reiss Eric Reiss gives a passionate talk about the foundations of customer service. In this passionate and entertaining presentation, Eric Reiss talks about the design and execution of a system of activities - people, processes, and technology - that ultimately build brand, revenues, and customer satisfaction. http://www.boxesandarrows.com/files/banda/ia-summit-2008-day-2/E-Service.m4a Fri, 25 Apr 2008 21:00:00 EST 55:51 yes ia summit, eric reiss, boxes and arrows, podcast, 2008 Nathan Curtis Nathan Curtis explores both the articles we produce and the audience we produce them for, revealing what works and what doesn't. In his presentation, Nathan Curtis discusses the phases through which a deliverable evolves and why that life cycle is problematic. http://www.boxesandarrows.com/files/banda/ia-summit-2008-day-3/Audiences_and_Artifacts.m4a Fri, 25 Apr 2008 21:00:00 EST 37:55 no ia summit, nathan curtis, boxes and arrows, podcast, 2008 Todd Zaki Warfel Todd Zaki Warfel engages his audience sharing new visualization techniques he has been using that have personas even more effective and valuable to the design process. Whether you call them personas, characters, or actors, creating an accurate representative profile of your customers is one of the most useful tools in our user experience war chest. http://www.boxesandarrows.com/files/banda/ia-summit-2008-day-3/Data_Driven_Design_Reserach_Personas.m4a Fri, 25 Apr 2008 21:00:00 EST 56:01 no ia summit, todd zaki warfel, boxes and arrows, podcast, 2008 Lucas Pettinati Dealing with user-submitted data In this session, Lucas Pettinati, senior interaction designer at Yahoo! draws from his personal experiences in redesigning the Yahoo! registration and account recovery systems. http://www.boxesandarrows.com/files/banda/ia-summit-2008-day-3/Dealing_with_user-submitted_data.m4a Sun, 27 Apr 2008 21:00:00 EST 47:17 no ia summit, lucas pettinati, boxes and arrows, podcast, 2008 Todd Zaki Warfel, Chris Conley, Anders Ramsay, Jed Wood Todd Zaki Warfel, Chris Conley, Anders Ramsay, and Jed Wood discuss various methods for prototyping with a focus on why we don't prototype in software as much as we should and why we should be doing it more. In this session the panel talks about various methods for prototyping with a focus on why we don't prototype in software as much as we should and why we should be doing it more often when developing solutions within our team and for clients. http://www.boxesandarrows.com/files/banda/ia-summit-2008-day-2/Practical_Prototyping.mp3 Mon, 28 Apr 2008 21:00:00 EST 1:11:05 no ia summit, Todd Zaki Warfel, Chris Conley, Anders Ramsay, Jed Wood, boxes and arrows, podcast, 2008 Karl Johan Saeth and Ingrid Tofte Karl Johan Saeth, and Ingrid Tofte illustrate four cases showing that interactive design in one way or another is always based on interpretation of ethical rules, expressed or latent. Karl Johan Saeth, and Ingrid Tofte illustrate four cases showing that interactive design in one way or another is always based on interpretation of ethical rules, expressed or latent. IA and design are bound by cultural imperatives and this, Karl and Ingrid argue, is a fact we cannot ignore. http://www.boxesandarrows.com/files/banda/ia-summit-2008-day-2/Social_Ethics_on_IA_and_IxDA.m4a Mon, 28 Apr 2008 21:00:00 EST 45:06 no ia summit, Karl Johan Saeth, Ingrid Tofte, boxes and arrows, podcast, 2008 James Robertson This presentation provides highlights into the winning entries from the 2007 Intranet Innovation Awards and provides "lessons learnt" for organizations looking to drive innovation via their intranet. This presentation provides highlights into the winning entries from the 2007 Intranet Innovation Awards and provides "lessons learnt" for organizations looking to drive innovation via their intranet. http://www.boxesandarrows.com/files/banda/ia-summit-2008-day-2/Innovative_Intranets.m4a Mon, 28 Apr 2008 21:00:00 EST 48:17 no ia summit,James Robertson, boxes and arrows, podcast, 2008 Christian Crumlish, Christina Wodtke, Andrew Hinton, Gene Smith The panel talks about core IA related issues including: Structure of social sites, tagging and folksonomies, data models for people and their relationships, and navigating in a community site. In this discussion about presence, identity, and attention in social web architecture the panel talks about core IA related issues including: Structure of social sites, tagging and folksonomies, data models for people and their relationships, and navigating in a community site http://www.boxesandarrows.com/files/banda/ia-summit-2008-day-2/Panel_Presence.mp3 Mon, 28 Apr 2008 21:00:00 EST 1:25:55 no ia summit, Christian Crumlish, Christina Wodtke, Andrew Hinton, Gene Smith, boxes and arrows, podcast, 2008 Joe Sokohl Keane's director of user experience, Joe Sokohl, brings together his passions for motorcycling and user experience design in this talk about the intersection of industrial and interaction design in motorcycling. Keane's director of user experience, Joe Sokohl, brings together his passions for motorcycling and user experience design in this talk about the intersection of industrial and interaction design in motorcycling http://www.boxesandarrows.com/files/banda/ia-summit-2008-day-2/UX_in_the_Wind__Finding_Experience_on_a_Motorcycle.m4a Tue, 29 Apr 2008 21:00:00 EST 50:21 no ia summit, Joe Sokohl, boxes and arrows, podcast, 2008 Anindita Paul and Sanda Erdelez Anindita and Sanda report the use of Sonnenwald's Information Horizon's (IH) framework for assessing a website architecture based on Morville and Rosenfeld's components of website architecture - organization, labeling, navigation and searching information Anindita and Sanda report the use of Sonnenwald's Information Horizon's (IH) framework for assessing a website architecture based on Morville and Rosenfeld's components of website architecture - organization, labeling, navigation and searching information http://www.boxesandarrows.com/files/banda/ia-summit-2008-day-3/Information_Horizons.m4a Wed, 30 Apr 2008 21:00:00 EST 40:34 no ia summit, Anindita Paul, Sanda Erdelez, boxes and arrows, podcast, 2008 Jorgen Dalen and Tone Terum Jorgen Dalen and Tone Terum talk about the challenges involved when transferring content from one media to another. Jorgen Dalen and Tone Terum talk about the challenges involved when transferring content from one media to another; how to create good user experinces in different media within mobile UI; and the diverse user behavior of cellular phones in Europe, the US, and Asia. http://www.boxesandarrows.com/files/banda/ia-summit-2008-day-3/Good_News_on_Your_Cell_Phone__Optimizing_UX.m4a Wed, 30 Apr 2008 21:00:00 EST 29:04 no ia summit, Jorgen Dalen, Tone Terum, boxes and arrows, podcast, 2008 Gene Smith Tagging has been the subject of much discussion over the last several years. But recent trends show that tagging is evolving quickly, and that today's conventional wisdom might not be accurate for long. Tagging has been the subject of much discussion over the last several years. But recent trends show that tagging is evolving quickly, and that today's conventional wisdom might not be accurate for long. nForms' Gene Smith explores five counterintuitive tagging trends that provide a glimpse into the next generation of user-generated classification. http://www.boxesandarrows.com/files/banda/ia-summit-2008-day-1/Tagging__Five_Emerging_Trends.m4a Thu, 01 May 2008 21:00:00 EST 38:45 no ia summit, Gene Smith, boxes and arrows, podcast, 2008 Jess McMullin nForm's Jess McMullin outlines three dimensions of The Experience Impact Framework including: the elements of business, the fundamentals of user experience practice and the kinds of impact we can have. nForm's Jess McMullin outlines three dimensions of The Experience Impact Framework including: the elements of business, the fundamentals of user experience practice and the kinds of impact we can have. http://www.boxesandarrows.com/files/banda/ia-summit-2008-day-1/The_Business_of_Experience__The_Experience_Impact_Framework.m4a Fri, 02 May 2008 21:00:00 EST 45:10 no ia summit, Jess McMullin, boxes and arrows, podcast, 2008 Brandon Schauer The Long Wow challenges creators of customers experiences to plan across channels, time, and disciplines to identify a progression of seducible moments. The Long Wow challenges creators of customers experiences to plan across channels, time, and disciplines to identify a progression of seducible moments. http://www.boxesandarrows.com/files/banda/ia-summit-2008-day-1/The_Long_Wow.m4a Mon, 05 May 2008 21:00:00 EST 44:58 no ia summit, Brandon Schauer, boxes and arrows, podcast, 2008 Luke Wroblewski Luke Wroblewski discusses a set of best practices for Web content page design that focuses on appropriate presentation of content, context, and calls to action. Luke Wroblewski discusses a set of best practices for Web content page design that focuses on appropriate presentation of content, context, and calls to action. http://www.boxesandarrows.com/files/banda/ia-summit-2008-day-1/Content_Page_Design_Best_Practices.m4a Mon, 05 May 2008 21:00:00 EST 44:12 no ia summit, Luke Wroblewski, boxes and arrows, podcast, 2008 Claude Steinberg In this presentation Claude Steinberg argues that you'l have a better grasp of user experience when you can translate it into something even a blind person would recognize. In this presentation Claude Steinberg argues that you'l have a better grasp of user experience when you can translate it into something even a blind person would recognize. http://www.boxesandarrows.com/files/banda/ia-summit-2008-day-1/Blind_Ambition__How_the_Accessibility_Movement_Overlooks_Sensory_Experiences.m4a Mon, 05 May 2008 21:00:00 EST 47:26 no ia summit, Claude Steinberg, boxes and arrows, podcast, 2008 Stephen Anderson To increase our own field of vision, Stephen Anderson takes a macro view of interface design, focusing on alternative UIs – and emphasizing patterns that can be leveraged in a business context. To increase our own field of vision, Stephen Anderson takes a macro view of interface design, focusing on alternative UIs – and emphasizing patterns that can be leveraged in a business context. http://boxesandarrows.com/files/banda/ia-summit-2008-day-1/Inspiration_from_the_Edige__New_Patterns_for_Interface_Design.m4a Mon, 05 May 2008 21:00:00 EST 47:52 no ia summit, Stephen Anderson, boxes and arrows, podcast, 2008 Leah Buley Leah teaches techniques that any individual can use to generate and refine ideas, outlining flexible, simple activities that can be used quickly, wherever they’re needed. Leah teaches techniques that any individual can use to generate and refine ideas, outlining flexible, simple activities that can be used quickly, wherever they’re needed. http://www.boxesandarrows.com/files/banda/ia-summit-2008-day-1/How_to_be_a_User_Experience_Team_of_One.m4a Tue, 06 May 2008 21:00:00 EST 33:10 no ia summit, Leah Buley, boxes and arrows, podcast, 2008 Martin Belam Martin Belam examines what makes a successful widget from an information delivery point of view. As well Martin looks at how informations professionals can help develop more playful ways of representing and structuring the information presented. Martin Belam examines what makes a successful widget from an information delivery point of view. As well Martin looks at how informations professionals can help develop more playful ways of representing and structuring the information presented. http://www.boxesandarrows.com/files/banda/ia-summit-2008-day-3/Tiny_Stuff.m4a Wed, 07 May 2008 21:00:00 EST 30:19 no ia summit, Martin Belam, boxes and arrows, podcast, 2008 Christian Crumlish and Austin Govella Yahoo's Christian Crumlish and Comcasts' Austin Govella share case studies that illustrate ways pattern libraries can both aid and stifle innovation. Yahoo's Christian Crumlish and Comcasts' Austin Govella share case studies that illustrate ways pattern libraries can both aid and stifle innovation, how they help solve real-world web design problems, and how they support rapid production of common IA Deliverables. http://boxesandarrows.com/files/banda/ia-summit-2008-day-3/Designing_with_Patterns_in_the_Real_World.m4a Thu, 08 May 2008 21:00:00 EST 35:18 no ia summit, Christian Crumlish, Austin Govella, boxes and arrows, podcast, 2008 Dennis Schleicher Dennis Schieicher explores how we as IAs can learn from placemaking in the physical world and investigates markets and public places around the use of mobile technologies. Dennis Schieicher explores how we as IAs can learn from placemaking in the physical world and investigates markets and public places around the use of mobile technologies and how they add another layer of communication and sense-making on top of physical public places http://www.boxesandarrows.com/files/banda/ia-summit-2008-day-2/Placemaking_and_Information_Architecture.m4a Thu, 08 May 2008 21:00:00 EST 42:37 no ia summit, Dennis Schieicher, boxes and arrows, podcast, 2008 Cordell Ratzlaff Cordell is leading product design for Cisco's voice, video, and web collaboration products. We discuss the necessity of creating a great corporate culture in order to create great products. Cordell is leading product design for Cisco's voice, video, and web collaboration products. We discuss the necessity of creating a great corporate culture in order to create great products. http://boxesandarrows.com/files/banda/leading-designers-to/Creating_the_Next_iPod.m4a Tue, 13 May 2008 21:00:00 EST 16:55 no MX San Francisco, Adaptive Path, Cordell Ratzlaff, boxes and arrows, podcast, 2008 Richard Anderson and Chris Baum Chris Baum sits down with editor-in-chief for Interactions Magazine, Richard Anderson at MX San Francisco to discuss the different techniques, and skill sets it takes to develop and publish to the IA and UX communities. Chris Baum sits down with editor-in-chief for Interactions Magazine, Richard Anderson at MX San Francisco to discuss the different techniques, and skill sets it takes to develop and publish to the IA and UX communities. http://boxesandarrows.com/files/banda/leading-designers-to/Interactions_and_Relationships.m4a Tue, 13 May 2008 21:00:00 EST 16:50 no MX San Francisco, Adaptive Path, Richard Anderson, Chris Baum, boxes and arrows, podcast, 2008 Björn Hartmann Björn Hartmann and I discuss his presentation entitled New Interactions: Enlightened Trial And Error. and how he is leading work in design tools for pervasive computing, sensor based interactions, and design by modifications. Björn Hartmann and I discuss his presentation entitled New Interactions: Enlightened Trial And Error. and how he is leading work in design tools for pervasive computing, sensor based interactions, and design by modifications. Björn is a PhD candidate in Human Computer Interaction at Stanford University and Editor-in-Chief of Ambidextrous magazine, Stanford’s Journal of Design.. http://boxesandarrows.com/files/banda/leading-designers-to/New_Interactions__Enlightened_Trial_and_Error.m4a Tue, 13 May 2008 21:00:00 EST 17:23 no MX San Francisco, Adaptive Path, Jeff Parks, Björn Hartmann, boxes and arrows, podcast, 2008 Michael Recchiuti Michael Recchiuti talks about the experience of making chocolate and how different flavors inspire new creations for the business and his customers. Michael Recchiuti talks about the experience of making chocolate and how different flavors inspire new creations for the business and his customers. Looking at different professions outside of the web world in which most UX practitioners work can inspire innovation and creativity. http://boxesandarrows.com/files/banda/leading-designers-to/Chocolate_and_User_Experience.m4a Tue, 13 May 2008 21:00:00 EST 07:22 no MX San Francisco, Adaptive Path, Jeff Parks, Michael Recchiuti, boxes and arrows, podcast, 2008 Chris Baum, Brandon Schauer, Sarah Nelson, Henning Fischer, and Ryan Freitas We start with a mash-up of these brief interviews followed by a round table discussion with editor-in-cheif at Boxes and Arrows Chris Baum, and four members of the Adaptive Path team. We start with a mash-up of these brief interviews followed by a round table discussion with editor-in-cheif at Boxes and Arrows Chris Baum, and four members of the Adaptive Path team including Brandon Schauer, Henning Fischer, Sarah Nelson, and Ryan Freitas about these comments and their own impressions of MX.. http://boxesandarrows.com/files/banda/leading-designers-to/Round_Table_with_Adaptive_Path.m4a Tue, 13 May 2008 21:00:00 EST 23:45 no MX San Francisco, Adaptive Path, Chris Baum, Jeff Parks, Brandon Schauer, Sarah Nelson, Henning Fischer, Ryan Freitas, boxes and arrows, podcast, 2008 Aaron Martlage Aaron Martlage explores techniques for leveraging the varied skill sets of those in the UX design field to provide service design in a complex environment. In this presentation, Aaron Martlage explores techniques for leveraging the varied skill sets of those in the UX design field to provide service design in a complex environment. Aaron argues that experts must balance the social dynamics between different personas; capture and sift vast amounts of data in an attempt to distill pertinent information; and visualize their findings with precision to ensure that the experience is improved. http://www.boxesandarrows.com/files/banda/ia-summit-2008-day-2/Code_Blue__How_Service_Design_can_Revolutionize_Patient_Care_in_Hospitals.m4a Sat, 07 Jun 2008 21:00:00 EST 40:42 no ia summit, Aaron Martlage, boxes and arrows, podcast, 2008 Dave Cooksey It appears that taxonomies are becoming more important to the work we do as metadata and ontologies extend their reach further into user experience. It appears that taxonomies are becoming more important to the work we do as metadata and ontologies extend their reach further into user experience. Dave Cooksey demonstrates the virtues of thinking of taxonomy in terms of the user experience, ways of talking about taxonomies that communicate it's value, and how to craft a user-centric taxonomy by examining several e-commerce redesign case studies. http://www.boxesandarrows.com/files/banda/ia-summit-2008-day-2/Taxonomy_is_User_Experience.m4a Sat, 07 Jun 2008 21:00:00 EST 41:22 no ia summit, Dave Cooksey, boxes and arrows, podcast, 2008 Jason Hobbs In this presentation entitled, "Hotel Yeoville" South Africa's Jason Hobbs talks about how ethnographic research methods and an empathetic approach to users can form the basis for information architecture solutions. In this presentation entitled, "Hotel Yeoville" South Africa's Jason Hobbs talks about how ethnographic research methods and an empathetic approach to users can form the basis for information architecture solutions that attempt to directly address and improve the lives of people in developing countries. http://www.boxesandarrows.com/files/banda/ia-summit-2008-day-2/Hotel_Yeoville.m4a Sat, 07 Jun 2008 21:00:00 EST 45:21 no ia summit, Jason Hobbs, boxes and arrows, podcast, 2008 Peter Stahl and Josh Damon Williams Peter Stahl and Josh Damon Williams show how to evaluate consistency of your site's "feel". They discuss how to collect and catalog the variety of interactions users encounter. Peter Stahl and Josh Damon Williams show how to evaluate consistency of your site's "feel". Using a recent audit of the interaction design of a major web site as an example they discuss how to collect and catalog the variety of interactions users encounter. http://www.boxesandarrows.com/files/banda/ia-summit-2008-day-3/Checking_the_Feel_of_Your_UI_with_an_Interaction_Audit.m4a Sat, 07 Jun 2008 21:00:00 EST 47:21 no ia summit, Peter Stahl, Josh Damon William, boxes and arrows, podcast, 2008 Michael Magoolaghan Michael Magoolaghan describes one IA's volunteer efforts to revitalize a small public library's website and bring a user-centered focus to its building renovation efforts. Michael Magoolaghan describes one IA's volunteer efforts to revitalize a small public library's website and bring a user-centered focus to its building renovation efforts through working with blueprints, photos and architectural renderings and others within and outside of the library. http://www.boxesandarrows.com/files/banda/ia-summit-2008-day-3/Embodying_IA__Incorporating_Library_2.0.m4a Sat, 07 Jun 2008 21:00:00 EST 42:53 no ia summit, Michael Magoolaghan, boxes and arrows, podcast, 2008 Dan Willis This presentation by Dan Willis deconstructs an illustrated fable about an intrepid creature who introduces user goals to a development process that would have otherwise been dominated by royal business owners and technological black magic. UX Management often feels like a mystic art. It can entail moving people and processes within an organization without the enchantment of an official mandate. This presentation by Dan Willis deconstructs an illustrated fable about an intrepid creature who introduces user goals to a development process that would have otherwise been dominated by royal business owners and technological black magic. http://www.boxesandarrows.com/files/banda/ia-summit-2008-day-1/A_Management_Fable__The_Little_UX_That_went_a_Long_Way.m4a Sat, 07 Jun 2008 21:00:00 EST 40:02 no ia summit, Dan Willis, boxes and arrows, podcast, 2008 John Ferrara Vanguards' John Ferrara argues that as gaming becomes a ubiquitous activity among a vast worldwide customer base, its direction and conventions will become not merely relevant to HCI design, but indeed impossible to ignore. The video game industry produces an enormous volume of highly innovative user interface experiences, but this rich source of creative thinking is largely unseen by communities dedicated to conventional software or Web design. Vanguards' John Ferrara argues that as gaming becomes a ubiquitous activity among a vast worldwide customer base, its direction and conventions will become not merely relevant to HCI design, but indeed impossible to ignore. http://www.boxesandarrows.com/files/banda/ia-summit-2008-day-2/Extending_the_Gaming_Experience_to_Conventional_UI.m4a Sun, 08 Jun 2008 21:00:00 EST 39:24 no ia summit, John Ferrara, boxes and arrows, podcast, 2008 Don Norman and Peter Merholz UX Week 2008 kicked off with an on-stage conversation between the President and founder of Adaptive Path, Peter Merholz, and Don Norman, industry legend. They talk about the importance of the semantic differences around common issues in business like ROI from a design perspective, as well as the necessity to look beyond the “all mighty dollar” acknowledging the importance of being passionate about your ideas, knowing ultimately all team members want to create great products and services for other people. Don shares his insights about the presentation given by Jensen Harris from Microsoft at UX Week around the usability of the Ribbon in the latest version of MS Office as well as the exciting future that lies ahead for all in the UX field. http://boxesandarrows.com/files/banda/user-experience-week/Peter_Merholz_Speaks_with_Don_Norman.m4a Wed, 03 Sep 2008 21:00:00 EST 30:13 no ux week, don norman, peter merholz, user experience, 2008 Leah Buley Experience Designer Leah Buley from Adaptive Path shares some of the lightweight techniques that she and her team use to explore a variety of solutions quickly and how also to enlist the support of non-team members in the UX processes. We talk about the video biographies of other team members at Adaptive Path and how all started out from humble beginnings – some in fields that had little to do with what we think about today as traditional UX projects – and how those experiences have helped in building great products and services. Leah outlines 5 tips she presented to attendees at the conference about how those involved in User Experience project can better engage those within the business about the value of such work. http://boxesandarrows.com/files/banda/user-experience-week/Being_a_UX_Team_of_One.m4a Wed, 03 Sep 2008 21:00:00 EST 34:50 no ux week, being a ux team of one, leah buley, user experience, 2008 Kevin Brooks and Kim Lenox Senior Interaction Deisgner at Adaptive Path, Kim Lenox chats with Kevin Brooks, the Principle Staff Researcher for Motorola Labs about his workshop entitled “Storytelling for User Experience Design”. They discuss various aspects of Kevin’s presentation including the importance of structure and patters to guide creative endeavors including the critical aspect of listening when striving to be a remarkable storyteller within your own organization. Kim shares her personal experience in attending art school and how the criticism of her art in school has helped her gain the confidence necessary to be a successful Interaction Designer, today. http://boxesandarrows.com/files/banda/user-experience-week/Story_Telling_for_UX_Design.m4a Wed, 03 Sep 2008 21:00:00 EST 33:53 no ux week, story telling for user experience design, kevin brooks, kim lenox, user experience, 2008 Indi Young Indi Young talks about the importance of continuing to ask “why” enough times to get to the core reasons for any individuals’ behavior or actions in building mental models. We discuss the elegant way in which mental models can provide a visual representation of these behaviors including the supporting elements that foster the likely repetition of any action. Indi also talks briefly about her book from Rosenfeld media, “Mental Models – Aligning Design Strategy with Human Behavior” and how this publication can help others in the creation of these visual tools. http://boxesandarrows.com/files/banda/user-experience-week/Unpacking_Stories.m4a Wed, 03 Sep 2008 21:00:00 EST 16:57 no ux week, indi young, mental models, unpacking stories to serve people better, user experience, 2008 Jennifer Bove and Ben Fullerton Jennifer Bove from Huge and Ben Fullerton from IDEO sat down with me shortly after their presentation to discuss their ideas from “We’ll Always Have Paris – What Makes a Memorable Service Experience.” We explore the six key elements outlined during their presentation about what it takes to design services that keep people coming back for more. We probe into the dynamics of service design from real-world examples of business that provide unique experiences including a shoe company that will actually order a pizza for their clients as well as order products from competitor sites in order to keep their customers satisfied. Jennifer and Ben outline why people get excited about intangible services in the same way they lust after the latest shiny toy that just came out on the market. http://boxesandarrows.com/files/banda/user-experience-week/What_Makes_a_Memorable_Service_Experience.m4a Wed, 03 Sep 2008 21:00:00 EST 27:23 no ux week, jennifer bove, ben fullerton, service experience, user experience, 2008 Dave Wolf Dave Wolf was kind enough to join me for this conversation the day after his presentation prior to catching his flight that morning about his presentation “ben: A Prototype for Democracy in the 21st Century.” We talk about Cynergy’s awarding winning application “ben” at the PhizzPop competition – a National Design and Development Challenge sponsored by Microsoft. “ben” is a series of interconnected, cross-platform applications that leverage the power of Microsoft Silverlight, Windows Presentation Foundation, Live Services, Twitter, VoIP technologies. http://boxesandarrows.com/files/banda/user-experience-week/ben.m4a Wed, 03 Sep 2008 21:00:00 EST 15:10 no ux week, dave wolf, ben, cynergy, user experience, 2008 Rod Naber and Dan Levine TV’s in trouble! Rod and Dan describe how using their cable and satellite TV network, along with their social news website, Current is experimenting across both media, looking for a cure. In this conversation we talk about how Current got started, the power of the community in generating content for Current News, and how the Internet is allowing users to create ads for companies that could very well change the way marketing approaches innovative solutions for their customers. http://boxesandarrows.com/files/banda/user-experience-week/TV_with_an_API_-_Current.m4a Wed, 03 Sep 2008 21:00:00 EST 18:22 no ux week, rod naber, dan levine, current tv, user experience, 2008 Margaret Gould Stewart and Graham Jenkin Google’s Margaret Gould Stewart and Graham Jenkin discuss their experience and ideas from their workshop at UX Week about managing UX teams. Topics discussed include: Prioritization and project tracking, How to gain insight into career development paths within a user experience team, Finding out about performance management, and Discovering how to tailor your own management style. Margaret and Graham also tackled other tough issues during their session, such as: Building a culture of constructive feedback, Developing leadership within a team, Effectively managing team dynamics, Evangelizing user experience practices, and Managing stakeholders http://www.boxesandarrows.com/files/banda/user-experience-week/A_User_s_Guide_to_Managing_Experience_Teams.m4a Wed, 03 Sep 2008 21:00:00 EST 31:34 no ux week, margaret gould stewart, graham jenkin, google, managing ux teams, user experience, 2008 Jake Barton Jake Barton gave an emotionally powerful presentation at UX Week entitled “New Paradigms for Interaction in Physical Space”. Whether as the interaction designers for NPR’s StoryCorps, or as the co-leaad designer for the National September 11th Memorial Museum at the World Trade Center, Local Projects is creating new paradigms for interaction by tackling physical space. Jake talks with me about how the interaction design process bends, accelerates and sometimes completely falls apart, when applied to the global community. http://boxesandarrows.com/files/banda/user-experience-week/New_Paradigms_for_Interaction_in_Physical_Space.m4a Wed, 03 Sep 2008 21:00:00 EST 18:12 no ux week, jake barton, storycorps, interaction design, user experience, 2008 Michael W. Meyer On the last day of UX Week I had the pleasure of chatting with Adaptive Path’s new CEO Michael Meyer about his impressions of UX Week and the opportunities that come with this new position. We discuss his past experiences as a nuclear engineer, time spent in the US Navy, as well as working at some of the leading design firms in the world such as frog and IDEO before arriving at Adaptive Path. My heart-felt thanks to Michael and the entire team at Adaptive Path for allowing Boxes and Arrows to share these conversations with the global community. http://boxesandarrows.com/files/banda/user-experience-week/Michael_Meyer_-_CEO_Adaptive_Path.m4a Wed, 03 Sep 2008 21:00:00 EST 13:54 no ux week, michael meyer, ceo, adaptive path, user experience, 2008 David Armano Vice-President of Interaction Design at Critical Mass, David Armano shares what organizations are doing this and how we’ll all need to re-think how brands are built and sustained in an ever-changing 2.0 world. We live in a world where the little things really do matter. Each encounter no matter how brief is a micro-interaction that makes a deposit or withdrawal from our rational and emotional subconscious. The sum of these interactions and encounters adds up to how we feel about a particular product, brand, or service. Little things. Feelings. They influence our everyday behaviors more than we realize. http://www.boxesandarrows.com/files/banda/idea-2008/David_Armano.m4a Tue, 14 Oct 2008 14:00:00 EST 51:32 no idea 2008, david armano, interaction design, critical mass, user experience Alberto Cañas Co-Founder and Associate Director at the Institute for Human and Machine Cognition (IHMC), Alberto Canas presents a software tool that allows users to collaborate in the construction of shared knowledge models based on concept maps Based on theories of meaningful learning and education, Co-Founder and Associate Director at the Institute for Human and Machine Cognition (IHMC), Alberto Canas presents a software tool that allows users to collaborate in the construction of shared knowledge models based on concept maps, which are used worldwide by users of all disciplines and ages, from elementary school students to NASA scientists. http://www.boxesandarrows.com/files/banda/idea-2008/Alberto_Canas.m4a Tue, 14 Oct 2008 21:00:00 EST 49:17 no idea 2008, Alberto Cañas , Institute for Human and Machine Cognition, IHMC, user experience Chris Crawford Storytron Author and Inventor Chris Crawford describes a Linguistic User Interface, outlining how it’s impossible to create a LUI seperately from the digtial reality it reflects: the language and reality must be built up in a parallel process. Wouldn’t it be nice if, instead of digging through nested menus buried inside subpanes of dialogs, we could just talk to our computers in plain language? Sure it would, but computer scientists have long since proven that such “natural language processing” can’t be done. http://www.boxesandarrows.com/files/banda/idea-2008/Chris_Crawford.m4a Tue, 14 Oct 2008 21:00:00 EST 53:54 no idea 2008, Chris Crawford , Storytron, LUI, Linguistic User Interface, user experience Bill DeRouchey Bill DeRouchey, Sr. Interaction Designer at Ziba Design surveys everyday objects out there now to spot patterns and trends in what people are learning from devices and products. We are interacting with technology in an exploding number of forms. “Traditional” computers, cell phones, pocket PDAs, game systems, gesture-based input, store kiosks and checkouts, and much more. How do people learn new technology? By subconsciously learning the language of interaction and applying that language when learning something new. http://www.boxesandarrows.com/files/banda/idea-2008/Bill_DeRouchey.m4a Tue, 14 Oct 2008 21:00:00 EST 39:10 no idea 2008, Bill DeRouchey, ZibA Design, language of interaction, user experience Jason Fried Jason Fried believes there’s real value and beauty in the basics. Elegance, respect for people’s desire to simply get stuff done, and honest ease of use are the hallmarks of 37signals products. Jason Fried is the co-founder and President of 37signals, a privately-held Chicago-based company committed to building the best web-based tools possible with the least number of features necessary. 37signals’ products include Basecamp, Highrise, Backpack, Campfire, Ta-da List, and Writeboard. http://www.boxesandarrows.com/files/banda/idea-2008/Jason_Fried.m4a Tue, 14 Oct 2008 21:00:00 EST 46:59 no idea 2008, Jason Fried, 37signals, user experience Jesse James Garrett Co-founder and President of Adaptive Path Jesse James Garrett provides an inside look at the process of creating Aurora, a concept video depicting one possible future user experience for the Web. Jesse talks about the technology trends that will shape the future Web, outlines the challenges of designing a future product, and takes the audience for a behind the scenes look at the creation of the Aurora concept video. http://www.boxesandarrows.com/files/banda/idea-2008/Jesse_James_Garrett.m4a Tue, 14 Oct 2008 21:00:00 EST 46:59 no idea 2008, Jesse James Garrett, Aurora, Adaptive Path, user experience Aradhana Goel Aradhana Goel, the Service Design Strategist at IDEO, discusses connections between these emerging trends, design thinking, and service innovation. When we look through the lenses of society (how we connect), mobility (how to move) and sustainability (how we consume), we realize that the world has changed dramatically in the last couple of years. http://www.boxesandarrows.com/files/banda/idea-2008/Aradhana_Goel.m4a Tue, 14 Oct 2008 21:00:00 EST 46:57 no idea 2008, Aradhana Goel, service innovation, design thinking, IDEO, user experience Dave Gray In an interactive format, XPLANE Founder and Chairman Dave Gray explores several questions about the future of the book and the web browser. The book as a form factor has been around for about 2,000 years, since Julius Caesar first decided to fold up a scroll, accordion-style, and mark the pages for later reference. In 1455, Aldus Manutius was the first to publish the portable paperback, and it has remained relatively unchanged since. http://www.boxesandarrows.com/files/banda/idea-2008/Dave_Gray.m4a Tue, 14 Oct 2008 21:00:00 EST 43:44 no idea 2008, Dave Gray, XPLANE, sketching, design thinking, user experience Andrew Hinton Andrew Hinton, Lead Information Architect at Vanguard, discusses What does architecture even mean, when the walls are made of vapor? If you don’t know whether you’re here or there, then how do you know which version of yourself to be? Context. It’s everywhere. No, really, you can’t move without bumping into the stuff. But it used to be that we at least had a grasp of what context we were in at any given time. We were either here, or there. But technology has radically changed what it means to be “here” or “there,” and has brought some challenging design problems along with it. http://www.boxesandarrows.com/files/banda/idea-2008/Andrew_Hinton.m4a Tue, 14 Oct 2008 21:00:00 EST 40:22 no idea 2008, Andrew Hinton, inkblurt, vanguard, context, user experience Jason Kunesh Independent Design Professional Jason Kunesh examines working with patterns, diagramming and prototyping tools, code frameworks like Rails and Drupal and usability testing 8 year olds. Experience design is evolving in both discipline and practice as more people communicate and engage with media. http://www.boxesandarrows.com/files/banda/idea-2008/Jason_Kunesh.m4a Tue, 14 Oct 2008 21:00:00 EST 33:47 no idea 2008, Jason Kunesh, design patterns, user experience Elliott Malkin Artists and Information Architect Elliott Malkin discusses his new media projects installed in public space. Elliotte covers several projects in this presentation including Eruv, a symbolic boundary erected around Jewish neighborhoods as part of the observation of the Sabbath completed in Lower Manhattan and New York city. Elliott also talks about the research into the life of his great-grandfather, which led to his concept for Graffiti for Butterflies, a technique for using ultraviolet light and street art to direct Monarch butterflies to food sources in urban areas. http://www.boxesandarrows.com/files/banda/idea-2008/Elliott_Malkin.m4a Tue, 14 Oct 2008 21:00:00 EST 47:37 no idea 2008, Elliott Malkin, Eruv, graffiti for butterflies, cemetary 2.0 Afshan Kirmani I had the opportunity to speak with Afshan Kirmani on her article, Getting a Form’s Structure Right: Designing Usable Online Email Applications Part 1 of the series focuses on the web based form where the user experience is critical before the user enters the application. The various aspects include a good entry point into a form which determines if users stay or leave. http://boxesandarrows.com/view/getting-a-forms138/Afshan.m4a Thu, 12 Mar 2009 18:00:00 EST 20:22 no forms, online, designing, usable form design, affordance, wayfinding, user experience model, Afshan Kirmani Chris Baum and Samantha Bailey When Life Intervenes: An IA Summit Podcast Preview with Samantha Bailey Samantha Bailey, the 2009 IA Summit Chair, tells Chris Baum about how she approached creating this year’s IA Summit program, the how the Summit community has morphed over time, and what it means to be a part of this community of practice. http://boxesandarrows.com/files/banda/when-life-intervenes/Conversation_with_Samantha_Bailey.m4a Mon, 30 Mar 2009 20:45:00 EST 35:19 no Samantha Bailey, IA Summit, communities of practice, information architecture, interaction design, user experience Michael Wesch Michael Wesch delivers a powerful keynote address that the IA Summit. Michael has been dubbed “the explainer” by Wired magazine, a cultural anthropologist exploring the impact of new media on society and culture His videos on technology, education, and information have been viewed by millions, translated in over ten languages, and are frequently featured at international film festivals and major academic conferences worldwide. http://www.boxesandarrows.com/files/banda/ia-summit-09-keynote/Michael_Wesch.m4a Sun, 05 Apr 2009 19:00:00 EST 01:16:01 no Michael Wesch, Keynote IA Summit 2009 Jesse James Garrett Co-President at Adaptive Path, Jesse James Garrett proclaims there are no Information Architects or Interaction Designers. There have only been User Experience Designers. We're all in the UX business. To use something is to engage with it; and engagement is what it's all about. Perception, Cogntiion, Emotion, and Action are the fundamental elements in User Experience Design that Jesse says we should be looking too more often to advance all disciplines. http://www.boxesandarrows.com/files/banda/ia-summit-09-plenary/Jesse_James_Garrett.m4a Sun, 05 Apr 2009 19:00:00 EST 43:13 no Jesse James Garrett, Closing Plenary, 2009 IA Summit Andrew Hinton Andrew Hinton, lead IA at Vanguard asks, What does architecture even mean, when the walls are made of vapor? How do we map places that don't behave like places anymore? How do you know which version of yourself to be? Context. It's everywhere. Really, you can't move without bumping into the stuff. Once upon a time, we could easily tell what context we were inhabiting at any given time: we were either "here" or "there." http://www.boxesandarrows.com/files/banda/ia-summit-09-day-1/Andrew_Hinton.m4a Wed, 08 Apr 2009 07:00:00 EST 52:46 no Andrew Hinton, context, I.A. Summit 2009 Nate Bolt Nate Bolt from Bolt Peters discuss the challenges and pragmatics of using new technologies and web services to document, broadcast, and involve stakeholders in mobile research as it is ongoing As technology becomes increasingly portable, mobile, and ubiquitous, new challenges to traditional ethnographic user research arise. http://www.boxesandarrows.com/files/banda/ia-summit-09-day-1/Nate_Bolt.m4a Wed, 08 Apr 2009 07:00:00 EST 29:49 no Nate Bolt and Tony Tulathimutte, mobile research, I.A. Summit 2009 Karen McGrane Senior partner at Bond Art and Science Karen McGrane teaches ways to help advertising-supported sites be more successful; presenting case studies of several publishing sites she has worked on, and the business decisions behind them. User experience designers often express a desire to play more of a strategic role in guiding business decisions. Yet UX designers don’t always seek to understand the advertising business model so they can maximize revenue. Instead, they often treat advertising as “clutter” — to be ignored at best and actively disliked at worst. http://www.boxesandarrows.com/files/banda/ia-summit-09-day-1/Karen_McGrane.m4a Wed, 08 Apr 2009 07:00:00 EST 40:45 no Karen McGrane, IA Summit 2009, Advertising, ROI, User Experience Mike Atherton Mike Atherton presents a light-hearted and inspirational presentation, aiming to reconnect us with the passions that brought us here. We love the work we do. Let’s make sure our users love it too. Emotional engagement is an enormously powerful driver in ensuring product success. One group of UX designers, Disney’s Imagineers, know this and understand how to build experiences that people not only engage with, but truly love. http://www.boxesandarrows.com/files/banda/ia-summit-09-day-1/Mike_Atherton.m4a Wed, 08 Apr 2009 07:00:00 EST 42:45 no Mike Atherton, IA Summit 2009, Disney Imagineers, Emotional Impact. User Experience, Design Peter Sweeney and Robert Barlow-Busch Experimental computer scientist Peter Sweeney and Software / Web application developer Robert Barlow-Busch provide demonstrations of existing technologies that are already moving the Web towards more consumer-directed forms of information architecture. There is a fundamental assumption in information architecture that producers need to organize their content before consumers can access it effectively. http://www.boxesandarrows.com/files/banda/ia-summit-09-day-1/Peter_Sweeney_Robert_Barlow_Busch.m4a Wed, 08 Apr 2009 07:00:00 EST 29:21 no Peter Sweeney, Robert Barlow-Busch, IA Summit 2009, Consumer Directed Information Architecture Eric Reiss Eric Reiss reviews the current bean-counter acronyms, including ROI, telling why these are usually uncompelling arguments to business executives. With an uncertain economy our responsibility needs to focus on our clients viable choices. What is the business value of Information Architecture? We keep hearing about several virtues including those of Experience Design, IxD, UX design, storytelling, usability, accessibility, and the list goes on to include some-other-damned-abilities. http://www.boxesandarrows.com/files/banda/ia-summit-09-day-1/Eric_Reiss.m4a Wed, 08 Apr 2009 07:00:00 EST 46:39 no Eric Reiss, IA Summit 2009, ROI, Business Value, Information Architecture Chiara Fox Senior Information Architect at Adaptive Path, Chiara Fox answers the questions “What exactly is the Semantic Web? And why should I care?” She provides greater context in how ontologies are similar and different from thesauri and taxonomies… Information architects have been singing the praises of metadata, thesauri, and controlled vocabularies for years. But there is a new game in town: the Semantic Web. http://www.boxesandarrows.com/files/banda/ia-summit-09-day-1/Chiara_Fox.m4a Wed, 08 Apr 2009 07:00:00 EST 41:17 no Chiara Fox, IA Summit 2009, Semantic Web, thesauri, taxonomies, controlled vocabularies Dan Brown Co-founder and principal at EightShapes, Dan Brown lays the groundwork for how we think and talk about this aspect of our work providing a rationale for why thinking about rules is important, and offers a framework for designing and documenting rules. Rules provide an underlying structure that governs the experience: what is displayed, when it’s displayed, and how it responds to user actions. http://www.boxesandarrows.com/files/banda/ia-summit-09-day-1/Dan_Brown.m4a Wed, 08 Apr 2009 07:00:00 EST 31:18 no Dan Brown, IA Summit 2009, Designing Rules, User Experience Joe Sokohl UX Lead for PracticeWorks, Joe Sokohl discusses principles to live by when managing teams remotely including those of: communication, flexibility, sensitivity, courage, and the best tool of all, that of empathy. Not only do we work with people across the hall, across town, and across the country, but we also work with people we never meet from countries we know about only through Wikipedia or the Travel Channel. http://www.boxesandarrows.com/files/banda/ia-summit-09-day-1/Joe_Sokohl.m4a Wed, 08 Apr 2009 07:00:00 EST 45:29 no Joe Sokohl, IA Summit 2009, managing teams remotely Cindy Chastain In the context of design, themes can be used as a conceptual framework that will unify the form, shape and quality of interactions. Cindy Chastain looks at how others have used themes and elaborates on experience themes, while examining three real-life instances, including how themes can be used in the design process. http://www.boxesandarrows.com/files/banda/ia-summit-09-day-1/Cindy_Chastain.m4a Wed, 08 Apr 2009 07:00:00 EST 57:52 no Cindy Chastain, IA Summit 2009, Experience Themes, Contextual Framework, Design Process Donna Spencer Freelance Information Architect and Interaction Designer, Donna Spencer, describes design games as a fun, technology-neutral way of gathering design insights for your projects. Would you like your design team to collaborate better? Are you looking to gather more valuable insights from your focus groups and interviews? http://www.boxesandarrows.com/files/banda/ia-summit-09-day-1/Design_Games_for_IA.m4a Wed, 08 Apr 2009 07:00:00 EST 40:42 no Donna Spencer, IA Summit 2009, Design Games for IA Melissa Matross> Head of the user experience discipline for Hotwire, an Expedia-owned discount travel website, Melissa Matross shares lessons from successes, failures, and pain at Hotwire to help guide those embarking on a large-scale UX project. Based on her experience driving the first successful Site Redesign at Hotwire, Melissa discusses strategies and tactics to: Sell your large-scale UX project, make your project happen by distributing the work and maintaining momentum toward completion.. http://www.boxesandarrows.com/files/banda/ia-summit-09-day-1/Melissa_Matross.m4a Wed, 08 Apr 2009 07:00:00 EST 41:51 no Melissa Matross, IA Summit 2009, redesign, large scale UX projects Dorelle Rabinowitz Dorelle Rabinowitz, lead of the Design Systems Group at eBay, shares stories from both managers and individual contributors about how they either inspired their teams to do great things or how things fell apart. How does a manager deal with an inherited team, rather than a team she hand-picked? Sometimes a manager has to motivate someone who applied for that manager’s job – and is extremely resentful. http://www.boxesandarrows.com/files/banda/ia-summit-09-day-1/Motivating_Teams.m4a Wed, 08 Apr 2009 07:00:00 EST 53:10 no Dorelle Rabinowitz, IA Summmit 2009, Motivating Teams, Inspiration for Teams Joe Dyer Senior Information Architect at Travelocity, Joe Dyer runs the IA Spy School, outlining simple techniques and methods for working IAs to gather, share, and exploit data to gain influence over decision makers. Fact: The greatest Information Architect in the world may never get his or her work implemented without the ability to influence decision makers. http://boxesandarrows.com/files/banda/ia-summit-09-day-1/IA_Spy_School.m4a Wed, 08 Apr 2009 07:00:00 EST 32:45 no Joe Dryer, IA Summit 2009, influence, decision making, intelligence gathering Christina Wodtke, Gene Smith, Russ Unger, Joshua Porter This panel, consisting of Christina Wodtke, Gene Smith, Russ Unger, and Joshua Porter use scenario planning to look at four futures of IA exploring ways IA can evolve, including one dystopia in which IA does not. For Information Architecture to stay relevant in this world of highly dynamic social websites, it must adopt new bodies of learning and new strategies. http://www.boxesandarrows.com/files/banda/ia-summit-09-day-1/Evolve_or_Die.m4a Wed, 08 Apr 2009 07:00:00 EST 01:13:29 no Christina Wodtke, Gene Smith, Russ Unger, Joshua Porter, IA Summit 2009, Scenario Planning David Robbins Kent State University's David Robbins shares preliminary results from a survey administered to 128 people from 12 countries, to understand how web designers and developers are adopting web standards into their work processes. David discusses: The level of commitment to web standards by designers, developers and organizations; What forces drive the adoption of web standards; and the extent to which web standards have influenced work processes. http://www.boxesandarrows.com/files/banda/ia-summit-09-day-1/David_Robbins.m4a Wed, 08 Apr 2009 07:00:00 EST 38:24 no David Robbins, Sanda S. Katila, web standards, global survey, design, development Samantha Starmer and Gary Carlson Samantha Starmer and Gary Carlson share a case study where the client and consultant discuss how they identified a business case and ROI for an enterprise information architecture project that led to significant money and resource commitments. They go on to explain how they were able to evangelize horizontally and vertically, present their case to executives, and bring a true business perspective to an information architecture project that enabled wide spread cross divisional support. http://www.boxesandarrows.com/files/banda/ia-summit-09-day-1/Using_Enterprise_IA_to_Support_Business_Strategy.m4a Wed, 08 Apr 2009 07:00:00 EST 47:20 no Smantha Starmer, Gary Carlson, Enterprise IA, Information Management Karl Fast Karl Fast professor in the Information Architecture and Knowledge Management program at Kent State University argues that our conceptual tools for interaction design are more limited, and limiting, than we currently believe. The concept of “interaction” as currently understood is based on a host of assumptions, many of which run so deep that we no longer see them as assumptions. http://boxesandarrows.com/files/banda/ia-summit-09-day-2/Karl_Fast.m4a Wed, 15 Apr 2009 07:00:00 EST 35:09 no Karl Fast, Interactions, IA Summit 2009 Adrienne Massanari Adrienne Massanari examines current texts written about user-centered design, information architecture, and interaction design to understand the ways in which users are discursively “written into” the design process. She suggests that personas and their use is as much motivated by political realities within new media organizations, as it is by the need to incorporate user needs within the design process. http://www.boxesandarrows.com/files/banda/ia-summit-09-day-2/Adrienne_Massanari.m4a Wed, 15 Apr 2009 07:00:00 EST 35:14 no Adrienne Massanari, IA Summit 2009, Personas, Politics, Interaction Design, Information Architecture, User-centered design Richard Ziade and Tim Meaney Richard Ziade and Tim Meaney contrast the way we make discoveries today – by testing theories within controlled environments – to a world where correlations can be discovered by simply peering into and querying data gathered out of everyday actions. What if all these machines that help us in our everyday lives actually “listened” to our actions? One of the most challenging aspects of the Semantic Web is introducing its concept and benefits to the everyday population. But do we really have to? http://www.boxesandarrows.com/files/banda/ia-summit-09-day-2/Ziade_Meaney.m4a Wed, 15 Apr 2009 07:00:00 EST 40:32 no Richard Ziade, Tim Meaney, IA Summit 2009, Semantic Web Fred Beecher Fred Beecher, shows his audience how to determine what, for your particular situation, is the most effective way to use prototyping to improve the user experience of your site or software. He shares the factors that influence how effective various prototyping methodologies will be and how to choose wisely; what level of effort you will need to invest in prototyping in order to get useful feedback... http://www.boxesandarrows.com/files/banda/ia-summit-09-day-2/Fred_Beecher.m4a Wed, 15 Apr 2009 07:00:00 EST 50:35 no Fred Beecher, Prototyping, User Experienc Nathan Curtis Nathan Curtis, founder and principal at EightShapes shares practical techniques helping attendees learn of challenges and pitfalls so they can avoid failures Nathan and his team have experienced along the way. One thing is brutally clear: no teams – in fact, no two individuals – seem to produce deliverables like wireframes the same way. http://www.boxesandarrows.com/files/banda/ia-summit-09-day-2/Nathan_Curtis.m4a Wed, 15 Apr 2009 07:00:00 EST 46:53 no Nathan Curtis, IA Summit 2009, User Experience Design, Deliverable Systems Dana Douglas Dana Douglas sees that one emerging capability that raises new design questions is that of federated search or “metasearch,” a search engine that applies the user’s keyword search terms across data bases or collections of content. Dana focuses on current issues in metasearch interfaces and our findings from usability tests of metasearch capabilities in these three environments, as well as related findings from past testing of other search interfaces. http://www.boxesandarrows.com/files/banda/ia-summit-09-day-2/Dana_Douglas.m4a Wed, 15 Apr 2009 07:00:00 EST 36:46 no Dick Horst, Dana Douglas, Cory Lebson, IA Summit 2009, Metasearch, Federated Search Colleen Jones Colleen Jones presents a practical guide to influencing through content; an approach that is neither marketing fluff nor manipulation. but critical to a company and its users achieving their respective goals, turning usable content from blah to brilliant. You wrote some web content. You followed the usability guidelines; it’s findable, scannable, relevant, and readable. But it’s dry. It’s cold. It doesn’t win your users over. Turns out that what’s missing is a big something—influence. http://www.boxesandarrows.com/files/banda/ia-summit-09-day-2/Colleen_Jones.m4a Wed, 15 Apr 2009 07:00:00 EST 42:02 no Colleen Jones, IA Summit 2009, Usable content, influence Samantha Starmer Samantha Starmer believes if we are to have success in moving the practice of IA forward in both our individual companies and in the larger world of business, we must learn how to manage HiPPOs and turn them into allies. Most of us have experienced the power of a HiPPO (Highest Paid Person’s Opinion) and how it can instantaneously derail a project, kill funding for user research and information architecture work. http://www.boxesandarrows.com/files/banda/ia-summit-09-day-2/Samantha_Starmer.m4a Wed, 15 Apr 2009 07:00:00 EST 34:10 no Samantha Starmer, IA Summit 2009, Connecting People, art of the pre-sale Russ Unger Director of Experience Planning for Draftfcb, Russ Unger lectures on the basics of Heuristic Evaluation and how it can be utilized for your company’s pitch process. This “guerilla-style” approach for Heuristic Evaluation will help IAs engage work partners from other disciplines within the organization and learn to work with them to rapidly in generating useful content for Sales and Account teams. http://www.boxesandarrows.com/files/banda/ia-summit-09-day-2/Heuristic_Evaluation_for_the_Pitch_Process.m4a Wed, 15 Apr 2009 07:00:00 EST 28:25 no Russ Unger, IA Summit 2009, Pitch Porcess, Heuristic Evaluation Christina Wodtke Christina Wodtke walks through the most common business models, the desired user behavior that supports them, and how those business models affect the architecture of the website including features and functionality. We are all big fans of user-centered design, and all of us have tried our hand at CSS or database design. But somewhere along the way, the third leg of the tripod got lost: business. http://www.boxesandarrows.com/files/banda/ia-summit-09-day-2/Christina_Wodtke.m4a Wed, 15 Apr 2009 07:00:00 EST 55:15 no Christina Wodtke, IA Summit 2009, Business-Centered Design Dan Willis This session, presented by Sapient consultant, Dan Willis explores ways of intentionally and skillfully exceeding historically respected boundaries. Being inappropriate is a scary and powerful tool that user experience professionals should use more often, taking advantage of humor and non-traditional forms of communication. http://www.boxesandarrows.com/files/banda/ia-summit-09-day-2/Dan_Willis.m4a Wed, 15 Apr 2009 07:00:00 EST 43:38 no Dan Willis, IA Summit 2009, Culturally Inapropriate Tactics Miles Rochford Miles Rochford, helps information architects understand the opportunities presented by emerging markets, and the role IA can play in development and growth. Information architects have always had an essential role in providing access to information and services. Emerging markets have an enormous need for this access – but also a range of constraints that make it hard for designers to deliver effective IA. http://www.boxesandarrows.com/files/banda/ia-summit-09-day-2/Miles_Rochford.m4a Wed, 15 Apr 2009 07:00:00 EST 42:34 no Miles Rochford, IA Summit 2009, emerging markets, role of IA Dominic La Cava Games have a central goal in their design: to keep people playing. Games use a variety of interactive and immersive techniques to create a play space, techniques that are useful to designers of more work-oriented or transaction-based interactions. Senior Information Architect at Vanguard, Dominic La Cava demonstrates how the design team incorporated game techniques into a redesign project. He examines the strengths and limitations of such an approach http://boxesandarrows.com/files/banda/ia-summit-09-day-3/Dominic_La_Cava.m4a Fri, 24 Apr 2009 04:00:00 EST 35:00 no Dominic La Cava, IA Summit 2009, Game Design Techniques, Gaming Matthew Milan Insight is one of the most widely used and poorly understood concepts in the creative process. Insight is what drives the big idea, validates the crazy hunch and frames both problem and solution in one fell swoop. Matthew Milan helps his audience understand how to generate, identify, frame and use insight effectively is a poorly understood practice. http://boxesandarrows.com/files/banda/ia-summit-09-day-3/Leading_With_Insight.m4a Fri, 24 Apr 2009 04:00:00 EST 42:35 no Matthew Milan, IA Summit 2009, Insight Kate Rutter Say hello to slime mold, an organism that has spent the last few million years evolving a powerful set of survival techniques that are wonderfully relevant for people grappling in shifting organizational environments. Kate Rutter describes this fascinating life form holds intriguing lessons for today’s knowledge worker…from sensing and responding to environments that become hostile to using the power of signals to create alignment and collective action. http://boxesandarrows.com/files/banda/ia-summit-09-day-3/Kate_Rutter.m4a Fri, 24 Apr 2009 04:00:00 EST 52:30 no Kate Rutter, IA Summit 2009, Slime Mold, changing organizaitonal environmnets Stephen P Anderson To be good information architects, we need to crack open some psych 101 textbooks, learn what motivates people, and then bake these ideas into our designs. Stephen P. Anderson has been gathering and analyzing specific examples of sites who’ve designed serendipity, arousal, rewards and other seductive elements into their applications. Understanding basic psych principles we can raise the bar on our projects! http://boxesandarrows.com/files/banda/ia-summit-09-day-3/Stephen_P_Anderson.m4a Fri, 24 Apr 2009 04:00:00 EST 37:05 no Stephen Anderson, IA Summit 2009, seductive interactions Sarah Rice, Whitney Hess, Jenn Anderson, and Christopher Fahey In this panel discussion, freelance IA’s Sarah Rice, Whitney Hess, Jenn Anderson, and Christopher Fahey argue that Information Architects have an opportunity to structure and evolve their own work environment. The panel will discuss what it is like to create ones own work environment – the motivation for taking this entrepreneurial path, what it has been like, what we’ve learned, the ups and downs of such a work life. http://boxesandarrows.com/files/banda/ia-summit-09-day-3/Panel.m4a Fri, 24 Apr 2009 04:00:00 EST 01:01:07 no Sarah Rice, Whitney Hess, Jenn Anderson, Christopher Fahey, IA Summit 2009, Growing your own UX business Livia Labate and Austin Govella The UX Health Check allows IA/UX professionals and their collaborators to introduce metrics of success and benchmarks to their product and service design decision-making, from the most strategic to the most tactical aspects. Principal of IA and UX for Comcast Interactive Media, Livia Labate, along with author and Independent Consultant, Austin Govella share measures of success that qualify and quantify user experience efforts are scarce and not widely adopted. http://boxesandarrows.com/files/banda/ia-summit-09-day-3/Austin_Livia.m4a Fri, 24 Apr 2009 04:00:00 EST 37:44 no Livia Labate, Austin Govella, IA Summit 2009, Metrics, Benchmarks Kyle Soucy and Nasir Barday The growth of the IA/UX industry has seen the birth of numerous organizations with local chapters and groups around the globe, but there is more work that needs to be done. During this session, Founder of Usable Interface, Kyle Soucy, and Senior User Experience Architect at FactSet Research Systems Inc, Nasir Barday share how to keep the momentum of a group going strong. http://boxesandarrows.com/files/banda/ia-summit-09-day-3/Kyle_Soucy_Nasir_Baraday.m4a Fri, 24 Apr 2009 04:00:00 EST 41:21 no Kyle Soucy, Nasir Barday, IA Summit 2009 John Pettengill Mobile sites are not an afterthought to be appended on the end of a development cycle. Smart phones have something that desktop computers do not. Context. John Pettengill believes mobile websites should address the needs of users who are “out and about”, and any site that doesn’t… shouldn’t be considered part of the mobile web. http://boxesandarrows.com/files/banda/ia-summit-09-day-3/John_Pettengill.m4a Fri, 24 Apr 2009 04:00:00 EST 45:28 no John Pettengill, IA Summit 2009, Mobile Web Whitney Hess We devote our careers to advocating for our users, but who’s advocating for us? No one is going to carry you through your career. If you want to make a major impact in this field, you’re going to have to work at getting recognized. Whitney Hess helps timid and unassertive practitioners come out of their shells and become leaders in the user experience community. Her advice is based on her own experience taking control of her career and developing an authentic and positive reputation. http://boxesandarrows.com/files/banda/ia-summit-09-day-3/Whitney_Hess.m4a Fri, 24 Apr 2009 04:00:00 EST 50:01 no Whitney Hess, IA Summit 2009, career The IA Community As is tradition at the IA Summit, 5 Minute Madness took place just after the closing plenary by Jesse James Garrett. Attendees of the Summit lined up to take the microphone for up to 5 minutes each to share ideas and reflections from their experience at the 10th Annual event. http://boxesandarrows.com/files/banda/ia-summit-09-day-3/Five_Minute_Madness.m4a Fri, 24 Apr 2009 04:00:00 EST 01:07:05 yes 5 Minute Madness, IA Summit 2009, Community Chris Baum Chris Baum chats with Bill DeRouchey about the IxDAs thrid annual conference, Intereaction 10 Chris and Bill talk about what the IxDA has planned for the third annual conference being held at SCAD in Georgia in February 2010 http://www.boxesandarrows.com/files/banda/a-wiser-interaction/Interactions_10.m4a Tue, 01 Sep 2009 02:00:00 EST 26:46 no IxDA, IxD 10, Interaction Design Conference 10, SCAD, Georgia, 2010, Chris Baum, Bill DeRouchey Christina Wodtke Christina Wodtke discusses the relationships between the architecture of buildings and the relationship to information architecture. With the rise of social networks, and the integration of community into almost all online experiences, more architecture practices are directly transferable to design. http://boxesandarrows.com/files/banda/idea-2009-day-1/wodtke.m4a Wed, 11 Nov 2009 11:00:00 EST 53:45 no IDEA 2009, Toronto, Christina Wodtke, Architecture, Architects, Information Architecture Luke Wroblewski Luke Wroblewski discusses how a product’s social model is set up can impact not only who contributes, but how much, and why. Luke shares ideas about attributes and implications of several popular social models by looking at data and behavior in the Web’s most popular social applications. http://boxesandarrows.com/files/banda/idea-2009-day-1/wroblewski.m4a Wed, 11 Nov 2009 11:00:00 EST 53:25 no IDEA 2009, Toronto, Luke Wroblewski, Social Models Leisa Reichelt Leisa discusses her experiences in building the next version of the Open CMS with Mark Boulton Leisa shares war wounds and learnings from her work with the Drupal community as well as questions and challenges for designers and open source communities http://boxesandarrows.com/files/banda/idea-2009-day-1/reichelt.m4a Wed, 11 Nov 2009 11:00:00 EST 45:50 no IDEA 2009, Toronto, Leisa Reichelt, Drupal Mary Newsom Associate Editor at the Charlotte Observer Mary Newsom looks into what will happen to cities if/when the mass media splinter. With all of the “new media” journalism, what are the implications for information, and for the dependability of that information? http://boxesandarrows.com/files/banda/idea-2009-day-1/newsom.m4a Wed, 11 Nov 2009 11:00:00 EST 39:58 no IDEA 2009, Toronto, Mary Newsom, Mass Media, Social Media Thomas Malaby Thomas Malaby’s research at Linden Lab, makers of Second Life, suggests that game design and game development practice are becoming a key part of how some high tech companies operate. Organizations contrive complex and game-like systems that promise to generate legitimate decisions from the ground up. http://boxesandarrows.com/files/banda/idea-2009-day-1/malaby.m4a Wed, 11 Nov 2009 11:00:00 EST 46:56 no IDEA 2009, Toronto, Thomas Malaby, Linden Lab, Gaming Jeff Dachis Jeff Dachis suggests that Experience design has started to evolve into Business Design - a fully connected ecosystem of suppliers, shareholders, employees, products, and supply chains. Co-founder of Razorfish inc, and current CEO of the Dachis Group, Jeff Dachis suggests that Experience design has started to evolve into Business Design http://boxesandarrows.com/files/banda/idea-2009-day-1/dachis.m4a Wed, 11 Nov 2009 11:00:00 EST 39:48 no IDEA 2009, Toronto, Jeff Dachis, UX Design, Business Design Maya Kalman Maya explores what goes into planning the perfect event. How do we approach the task at hand? How do we insure success? Maya Kalman is the Founder and CEO of Swank Productions NY wedding planning, event design and production company looks at makes an event whether social or corporate a true success. http://boxesandarrows.com/files/banda/idea-2009-day-1/kalman.m4a Wed, 11 Nov 2009 11:00:00 EST 40:39 no IDEA 2009, Toronto, Maya Kalman, Swank Productions, event planning Matthew Milan Matthew Milan, Principal and Design Director with Normative, helps us understand how to generate, identify, frame and use insight effectively. Social experiences online might benefit from an alternative venue, but standard human dynamics, modes of kinship/friendship, etc. still apply. http://boxesandarrows.com/files/banda/idea-2009-day-2/milan.m4a Thu, 19 Nov 2009 05:10:00 EST 47:33 no IDEA 2009, Toronto, Matthew Milan, Innovation Parkour Stephen Anderson Stephen Anderson argues that to be good UX professionals we need to crack open some psych 101 textbooks, learn what motivates people, and then bake these ideas into our designs. Social experiences online might benefit from an alternative venue, but standard human dynamics, modes of kinship/friendship, etc. still apply. http://boxesandarrows.com/files/banda/idea-2009-day-2/anderson.m4a Thu, 19 Nov 2009 05:10:00 EST 01:01:31 no IDEA 2009, Toronto, Stephen Anderson, Seductive Interactions, Human Behavior Christian Crumlish and Erin Malone Erin and Christian present a family of social web design principles and interaction patterns to help user experience designers and strategists grapple with the social dimensions of their products and services. Erin and Christian have observed and codified 96 patterns thus far, capturing UX best practices and emerging social web customs for practitioners http://boxesandarrows.com/files/banda/idea-2009-day-2/erin_christian.m4a Thu, 19 Nov 2009 05:10:00 EST 40:36 no IDEA 2009, Toronto, Erin Malone, Christian Crumlish, Design Patterns, Social Interfaces, Design Mari Luangrath Mari Luangrath is currently starting up her third entrepreneurial venture, Foiled Cupcakes. 90 percent of the word-of-mouth business she’s received since May 2009 can be tied directly to social media. http://boxesandarrows.com/files/banda/idea-2009-day-2/luangrath.m4a Thu, 19 Nov 2009 05:10:00 EST 40:36 no IDEA 2009, Toronto, Mari Luangrath, Foiled Cupcakes, Social Media, Business value Tim Queenan Tim Queenan is the Executive Director of Draftfcb NY’s Digital Practice and believes socail media could bring about the end of bad products. Tim will explores what happens when a commodity driven market is regulated by the “crowd” and what types of products and experience start to emerge. http://boxesandarrows.com/files/banda/idea-2009-day-2/queenan.m4a Thu, 19 Nov 2009 05:10:00 EST 44:23 no IDEA 2009, Toronto, Tim Queenan, Draftfcb Jennifer Bove Jennifer Bove, Principal at Kicker, discusses a variety of speakers and experiences she and co-chair Bill DeRouchey have lined up for attendees of the third annual Interaction Design conference. Jennifer shares many details for the upcoming conference including speakers, workshops, and several unique experiences that attendees can expect during their time at the event. http://boxesandarrows.com/files/banda/engaging-interaction/jbove.m4a Thu, 26 Nov 2009 06:00:00 EST 10:41 no Interaction 10, IxD10, Jennifer Bove, SCAD, Interaction Design Dan Roam In his keynote address from the 2010 IA Summit, Dan Roam‚Äîfounder of Digital Roam Inc and author of the best-selling Back of the Napkin shares his unique visual-thinking approach. Transcending language barriers, Dan's approach helps solve complex problems through visual thinking, and has helped resolve challenges at many businesses: Microsoft, Wal-Mart, and eBay to name a few. http://files.boxesandarrows.com/podcasts/Dan_Roam.m4a Sun, 11 Apr 2010 06:00:00 EST 01:26:08 no 2010 IA Summit, Dan Roam, Sketching, Pictures, Design Richard Saul Wurman Mr. Wurman discusses his 19.20.21 initiative: an attempt to standardize a methodology to understand comparative data on 19 cities that will have 20 million or more inhabitants in the 21st century. Richard Saul Wurman realized there was a yawning information gap about the urban super centers that are increasingly driving modern culture. http://files.boxesandarrows.com/podcasts/RSW.m4a Sun, 11 Apr 2010 06:00:00 EST 01:27:49 no 2010 IA Summit, Richard Saul Wurman, Information Architecture Whitney Hess Whitney Hess discusses her experiences within the IA community and calls for greater inclusion, leadership, and the necessity to embrace failure as a fundamental aspect of our disciplines’ growth without which we cannot get a seat at the board room table. Whitney Hess discusses her experiences within the IA community and calls for greater inclusion, leadership, and the necessity to embrace failure as a fundamental aspect of our disciplines’ growth without which we cannot get a seat at the board room table. http://files.boxesandarrows.com/podcasts/Hess.m4a Fri, 16 Apr 2010 06:00:00 EST 34:38 no 2010 IA Summit, Whitney Hess, Closing Plenary Dana Chisnell Dana Chisnell discusses skills for conducting usability tests and user research; what happens when an entire team can gather data from users; how to teach non-specialists in acquiring useful data from user sessions. With a multi-disciplinary team that gathers constant input from users, better experiences can be created based on usability testing and skills. http://files.boxesandarrows.com/podcasts/Chisnell.m4a Thu, 22 Apr 2010 06:00:00 EST 41:01 no 2010 IA Summit, Dana Chisnell, usability, usability testing Eric Reiss Eric Reiss outlines a few basic, non-technical tips to help increase a company's chance of online success and let CEOs do what they do best— lead. The web is more important to business than ever, yet business leaders often remain uncomfortable with what goes into making a website successful. http://files.boxesandarrows.com/podcasts/Reiss.m4a Thu, 22 Apr 2010 06:00:00 EST 40:23 no 2010 IA Summit, Eric Reiss, CEO, Websites, ROI Luca Rosati and Andrea Resmini Luca Rosati and Andrea Resmini illustrate a complete set of design heuristics which can aid IA transition to a holistic approach. Information is bleeding out of computer screens and into the real world; he convergence of physical spaces and digital devices We have different names for this: ubiquitous computing, ambient intelligence, and more. http://files.boxesandarrows.com/podcasts/Resmini.m4a Thu, 22 Apr 2010 06:00:00 EST 39:40 no 2010 IA Summit, Luca Rosati, Andrea Resmini, Ubiqutous Computing, Ambient Intelligence Kevin Wick Kevin Wick covers prototyping tools, the tradeoffs between static wireframes and dynamic prototypes, how to make the transition to interactive prototypes. Looking for more effective ways to communicate your research and designs? Kevin Wick says one way to do that is to stop creating static, paper-based wireframes and to start creating browser-based, interactive prototypes. http://files.boxesandarrows.com/podcasts/Wick.m4a Thu, 22 Apr 2010 06:00:00 EST 51:11 no 2010 IA Summit, Kevin Wick, Protoyping Tanya Rabourn Using examples from tools like Twitter and Google Wave, Tanya Rabourn looks at these questions and discusses how conversation analysis gives us a way to examine social actions online. What are the differences between online and offline conversations, if any? As we create digital spaces involving social media, how can we support the conversations happening in those spaces? http://files.boxesandarrows.com/podcasts/Rabourn.m4a Thu, 22 Apr 2010 06:00:00 EST 25:47 no 2010 IA Summit, Tanya Rabourn, Conversation, Twitter Michael Hawley By involving the audience, Michael Hawley looks at card sort limitations, as well as variations and nuances of card sorting methods to consider when developing large-scale websites. Card sorting is a popular technique used by Information Architects to help understand how a product or website should be organized. http://files.boxesandarrows.com/podcasts/Hawley.m4a Thu, 22 Apr 2010 06:00:00 EST 41:38 no 2010 IA Summit, Michael Haley, Card Sorting Colleen Jones Colleen Jones walks us through content analysis, offering practical tips and examples along the way. Colleeen suggests us we can overcome our fears of migrations, redesign, and integration by getting to know our content. http://files.boxesandarrows.com/podcasts/Jones.m4a Thu, 22 Apr 2010 06:00:00 EST 39:20 no 2010 IA Summit, Colleen Jones, Content Analysis Kejun Xu Kejun Xu talks about best practices using theoretical frameworks to optimize your site’s conversion, web credibility, and your users’ willingness to buy. Conversion is key for many web-based businesses, especially those dependent on subscription fees. http://files.boxesandarrows.com/podcasts/Xu.m4a Thu, 22 Apr 2010 06:00:00 EST 44:50 no 2010 IA Summit, Kejun Xu, Conversion Rates Kate Rutter Kate Rutter gives you a taste-test of methods and activities that leverage the power of pen and paper as open, participatory tools in the research analysis process. To bring clarity and traction to research insights, research and design teams are increasingly using hands-on, visual tools and including other stakeholders in the analysis process. http://files.boxesandarrows.com/podcasts/Rutter.m4a Thu, 22 Apr 2010 06:00:00 EST 44:49 no 2010 IA Summit, Kate Rutter, Sketching, Research Design Kevin Hoffman Kevin Hoffman, Experience Director at Happy Cog East, explores approaches for identifying business strategy, company culture, and project risks before you even shake your client's hand for the first time. You don't get a second chance to make a great first impression—and that includes kickoff meetings. http://files.boxesandarrows.com/podcasts/Hoffman.m4a Thu, 22 Apr 2010 06:00:00 EST 46:26 no 2010 IA Summit, Kevin Hoffman, Kick-off meetings Nick Finck In this open-format discussion from the 2010 IA Summit, facilitated by Nick Finck, practitioners talk about how our profession can pave the way to a bright future. We, as information architects, stand at the crossroads of our profession as a whole. http://files.boxesandarrows.com/podcasts/Fink.m4a Thu, 22 Apr 2010 06:00:00 EST 44:02 no 2010 IA Summit, Nick Fink, Information Architecture, Future Harry Max Drawing on his experiences as an information architect, customer experience designer, executive and leadership coach Harry Max decodes how to play to stay in the game. From every level in the organization, what’s above you can look strategic and what’s below you tends to look like tactics. Stepping up to a new level demands sensitivity to and understanding of the important differences between them. http://files.boxesandarrows.com/podcasts/Max.m4a Thu, 22 Apr 2010 06:00:00 EST 01:30:29 no 2010 IA Summit, Harry Max, Strategic Thinking, Strategy Andrew Hinton Andrew Hinton examines recent research in neuroscience and related fields, pointing out how some surprising discoveries not only affect the designs we create, but how we should go about creating them. Ever wondered why you just can't seem to get through to some people? Or how users can do such unpredictable things with your designs? Andew addresses these questions examining elements of neurosicence. http://files.boxesandarrows.com/podcasts/Hinton.m4a Thu, 22 Apr 2010 06:00:00 EST 53:23 no 2010 IA Summit, Andrew Hinton, Brain, Design John Boykin One of the surest ways for a Web site to lose visitors—and business—is to confuse them. By identifying 7 surefire ways to confuse users, John Boykin helps us to understand how to avoid them and make our websites more successful. One of the surest ways for a Web site to lose visitors—and business—is to confuse them. By identifying 7 surefire ways to confuse users, John Boykin helps us to understand how to avoid them and make our websites more successful. http://files.boxesandarrows.com/podcasts/Boykin.m4a Thu, 22 Apr 2010 06:00:00 EST 43:42 no 2010 IA Summit, John Boykin Dennis Schleicher Dennis Schleicher goes over best practices, techniques, and tools for bodystorming. A bodystorm is a live presentation, like a short play, in which user experience people improvise several scenes with the audience asking questions; leading to a better understanding of the problem and solution space. http://files.boxesandarrows.com/podcasts/Dennis.m4a Fri, 23 Apr 2010 06:00:00 16:13 no 2010 IA Summit, Dennis Schleicher, Body Storming Paul Adams Paul Adams speaks about things learned from over two years of research into people’s online and offline relationships. The most successful social media experiences will be the ones that understand how our offline and online worlds connect and interact. http://files.boxesandarrows.com/podcasts/Adams.m4a Mon, 26 Apr 2010 06:00:00 36:17 no 2010 IA Summit, Paul Adams, Social Media, Relationships Richard Dalton and Rob Weening Richard Dalton and Rob Weening discuss two solutions they've developed at Vanguard to address the question if heruistics, usability testing improe the overall experience over time. Sharing the Capability Strategy Template, and Experience Strategy Map, Richard Dalton and Rob Weening look at improving the experience for all users online. http://files.boxesandarrows.com/podcasts/Dalton.m4a Mon, 26 Apr 2010 06:00:00 49:27 no 2010 IA Summit, Richard Dalton and Rob Weening, Experience Strategy Debra Levin Gelman Debra Levin Gelman teaches how to design and negotiate the best user experiences in the face of corporate flux. Creating meaningful digital experiences is a complicated business. Fluctuating requirements, unexpected technical limitations, and stringent branding rules can make experience design feel like an exercise in compromise. In this hands-on session. http://files.boxesandarrows.com/podcasts/Gelman.m4a Mon, 26 Apr 2010 06:00:00 30:38 no 2010 IA Summit, Debra Levin Gelman, designing with constraints Derek Featherstone Derek Featherstone takes a look at 10 experimental accessibility concepts and techniques. Derek helps attendees gain new insight about accessibility as part of user experience; leaving participants walking away inspired—and ready to inject accessibility into the web. http://files.boxesandarrows.com/podcasts/Featherstone.m4a Mon, 26 Apr 2010 06:00:00 44:40 no 2010 IA Summit, Derek Featherstone, Accessibility Jess McMullin Jess McMullin covers the fundamentals and principles of influence, and talks about a three-step approach for cultivating influence inside organizations. By designing influence, user experience pros can increase their impact, create better experiences for people, and help their organizations succeed. http://files.boxesandarrows.com/podcasts/McMullin.m4a Mon, 26 Apr 2010 06:00:00 46:45 no 2010 IA Summit, Jess McMullin, Influence Daniel Brown Daniel Brown talks about eight principles that influence the rules and frameworks that govern the experience, why each is important, and why they are immutable. Perhaps our field is too young to have a mature theory, but that doesn't mean that there isn't a set of immutable principles that give us a sense of quality in IA. http://files.boxesandarrows.com/podcasts/Brown.m4a Mon, 26 Apr 2010 06:00:00 20:02 no 2010 IA Summit, Daniel Brown, Principles of Information Architecture Karl Fast Karl Fast explores existing research on piles and presents his research findings from a series of studies on how people create piles when they triage documents on an unfamiliar topic. The architecture of piles suggests an intriguing direction for information architecture—into the ad-hoc, fluid, and informal. http://files.boxesandarrows.com/podcasts/Fast.m4a Mon, 26 Apr 2010 06:00:00 43:42 no 2010 IA Summit, Karl Fast, Piles, Information Architecture Craig Kistler Craig Kistler cover lessons learned in working with senior leadership, marketing, design, product management, product management, and development. The American Greetings team has learned the hard way what works, and what doesn't, when educating people across the organization about integrating UX into a a wide range of strategic initiatives. http://files.boxesandarrows.com/podcasts/Kistler.m4a Mon, 26 Apr 2010 06:00:00 30:47 no 2010 IA Summit, Chris Braunsdorf, Craig Kistler, Information Architecture, buyin, education Greg Nudelman In this straightforward, practical session about search and browse interfaces, Greg Nudelman talks about improving the search experience from the customer's perspective- a perspective that few resources discussing search focus on. In this straightforward, practical session about search and browse interfaces, Greg Nudelman talks about improving the search experience from the customer's perspective- a perspective that few resources discussing search focus on. http://files.boxesandarrows.com/podcasts/Nudelman.m4a Mon, 26 Apr 2010 06:00:00 30:46 no 2010 IA Summit, Greg Nudelman, Search, Browse Stephen Anderson Stephen Anderson outlines how to identify and articulate design tenets for your project to anchor and inspire the design process. Having a shared vision understood by all team members is critical to product design. Design tenets support and extend a core vision. They add character and definition to a vision, providing direction and helping product stay true to a clear vision. http://files.boxesandarrows.com/podcasts/P_Anderson.m4a Mon, 26 Apr 2010 06:00:00 17:55 no 2010 IA Summit, Stephen Anderson, Design Principles Kyle Soucy and Holly Phillips Kyle Soucy and Holly Phillips talk about how, with a little planning and a few innovative techniques, you can conduct regular, fast-turnaround usability interviews with a shoestring staff and budget. Looking to get more insight from usability testing more quickly, cheaply, and with fewer people and headaches? http://files.boxesandarrows.com/podcasts/Soucy.m4a Mon, 26 Apr 2010 06:00:00 49:03 no 2010 IA Summit, Kyle Soucy, Holly Phillips, usability testing Dan Willis and Margaret Hanley Dan Willis and Margaret Hanley—referee action that includes lecture, group discussion, and even a little role playing. Step into the ring, and come out with a deep understanding of the differences and similarities between the "innies" and the "outies". Looking to get more insight from usability testing more quickly, cheaply, and with fewer people and headaches? http://files.boxesandarrows.com/podcasts/Willis.m4a Mon, 26 Apr 2010 06:00:00 42:58 no 2010 IA Summit, Dan Willis, Margaret Hanley, usability Peter Morville Peter Morville defines a pattern language for search that embraces user psychology and behavior, cross-channel information architecture, multisensory interaction, and emerging technology. Peter explores what's needed to practice successful search-centered information architecture, how newer means of input and output are reshaping what's possible, and shares inspiring examples across different types of applications and industries. http://files.boxesandarrows.com/podcasts/Morville.m4a Mon, 26 Apr 2010 06:00:00 46:41 no 2010 IA Summit, Peter Morville, Search, Wayfinding Johanna Kollmann Johanna Kollmann encourages UX professionals to participate in open innovation and engage developers. Drawing from her experiences at Vodafone, she shares how to educate non-UX people about human-centred design, participate in hackdays and barcamps, and add value to design competitions and challenges normally aimed at developers. http://files.boxesandarrows.com/podcasts/Kollmann.m4a Mon, 26 Apr 2010 06:00:00 37:32 no 2010 IA Summit, Johanna Kollmann, crowdsourcing, user experience Andy Budd Andy Budd shares how to get your users to do what you want them to through good design, human psychology and a touch of mind control. So you've designed a great product, fixed a stack of usability problems and spent a fortune on marketing. The only problem is, people aren't using it. http://files.boxesandarrows.com/podcasts/Budd.m4a Mon, 26 Apr 2010 06:00:00 50:37 no 2010 IA Summit, Andy Budd, persuasive design Jeremy Johnson Jeremy Johnson focuses on design and device strategy when it's time to take your experience to the small screen. He provides you with an overall view of the mobile landscape and knowledge to make company-wide recommendations. Finding answers may not be easy, but asking the right questions can lead you in the right direction. http://files.boxesandarrows.com/podcasts/Johnson.m4a Mon, 26 Apr 2010 06:00:00 50:37 no 2010 IA Summit, Jeremy Johnson, mobile experience Jill Christ Jill Christ informs User Experience Researchers and Designers how to revolutionize the traditional design review process, by grounding projects in user-feedback. You'll learn how to make the users the ultimate stakeholder, replacing the traditional stakeholder review with a user-centred review process. http://files.boxesandarrows.com/podcasts/Christ.m4a Mon, 26 Apr 2010 06:00:00 49:49 no 2010 IA Summit, Jill Christ, stakeholder review, user experience Donna Spencer Donna Spencer introduces a wide range of commonly-used information architecture patterns. She describes the core elements, discusses appropriate uses, and shares real-world examples of each pattern. From this session, you'll gain an understanding of the patterns and how to select which ones to use for your content. http://files.boxesandarrows.com/podcasts/Spencer.m4a Mon, 26 Apr 2010 06:00:00 43:10 no 2010 IA Summit, Donna Spencer, information architecture, patterns Manya Kapikian, Kevin Lynch, Michael Patterson In this session aimed at Information Architects interested in deploying social networking in organization, Manya Kapikian, Kevin Lynch, and Michael Patterson expose 11 hard lessons learned from the pilot that apply to this relatively undefined territory. In this session aimed at Information Architects interested in deploying social networking in organization, Manya Kapikian, Kevin Lynch, and Michael Patterson expose 11 hard lessons learned from the pilot that apply to this relatively undefined territory. http://files.boxesandarrows.com/podcasts/Kapikian.m4a Fri, 30 Apr 2010 06:00:00 41:49 no 2010 IA Summit, Manya Kapikian, Kevin Lynch, Michael Patterson, social networking, enterprise Aaron Hursman Aaron Hursman introduces introduces a new user research technique that engages research participants. Learn how you can use this game approach to produce rich, quantifiable data. Aaron Hursman introduces introduces a new user research technique that engages research participants. Learn how you can use this game approach to produce rich, quantifiable data. http://files.boxesandarrows.com/podcasts/Hursman.m4a Fri, 30 Apr 2010 06:00:00 37:01 no 2010 IA Summit, Aaron Hursman, user research, game Colleen Jones and Kevin O'Connor Colleen Jones and Kevin O'Connor talk about how testing content is just as important as testing design. Through a website case study, they cover what worked and what didn't for testing content early in the project—from concepts to prototypes—to inform content strategy and tactics. http://files.boxesandarrows.com/podcasts/Jones_OConnor.m4a Fri, 30 Apr 2010 06:00:00 47:04 no 2010 IA Summit, Colleen Jones, Kevin O'Connor, testing content Cennydd Bowles Cennydd Bowles explains the exciting challenges ahead of us, exploring how we can use information architecture to shape the chaos and design systems for both the digital and physical world. With boundaries between the abstract digital world and the real physical world becoming blurred, we need new approaches to wayfinding, information scent and navigation. http://files.boxesandarrows.com/podcasts/Bowles.m4a Fri, 30 Apr 2010 06:00:00 42:31 no 2010 IA Summit, Cennydd Bowles, wayfinding Aaron Rosenberg Aaron Rosenberg shows how incremental improvement comes from qualitative observation, while giant strides can be achieved through quantitative insight. This calls to the next generation of user researchers to apply quantitative methods to our study of user behavior on the web. http://files.boxesandarrows.com/podcasts/Rosenberg.m4a Fri, 30 Apr 2010 06:00:00 26:52 no 2010 IA Summit, Aaron Rosenberg, user experience Christopher Fahey Christopher Fahey explores diverse areas of non-digital human experience in order to frame and showcase some of the most exciting current and emerging user experience design practices, ultimately inspiring designers to humanize their interfaces. User experience designers need to stop thinking about interfaces as dumb control panels for manipulating machines and data and start thinking about them as human beings. http://files.boxesandarrows.com/podcasts/Fahey.m4a Fri, 30 Apr 2010 06:00:00 51:43 no 2010 IA Summit, Christopher Fahey, Human Interfact, Human Factors Amy Cueva and Megan Grocki Amy Cueva and Megan Grocki discuss how research inspires design and how reality inspires creativity. They focus on activities such as Laddering, Game play, Storytelling and Triading that can help expose opportunities for radical innovation and designing products that people can’t live without. http://files.boxesandarrows.com/podcasts/Cueva_Grocki.m4a Fri, 30 Apr 2010 06:00:00 44:02 no 2010 IA Summit, Amy Cueva, Megan Grocki, Design Research Russ Unger and Ross McClean Russ Unger and Ross McClean examine living personas—an interactive and engaging format that goes beyond flat paper personas we are used to. They discuss how this technique will change your perception of personas, no matter what you think of them now, and how it can showcase how real people are behaving related to your brand, product, or project. http://files.boxesandarrows.com/podcasts/Unger.m4a Fri, 30 Apr 2010 06:00:00 43:11 no 2010 IA Summit, Russ Unger, Ross McClean, personas, living personas Trevor van Gorp Trevor van Gorp's presentation explores the role emotions play in how we focus attention, learn, process, and use information, and how they are involved in creating a state of flow. You'll learn about the underlying causes, characteristics and consequences of flow, how flow is related to emotional design, and how to take user goals into consideration when designing for it. http://files.boxesandarrows.com/podcasts/vanGorp.m4a Fri, 30 Apr 2010 06:00:00 28:23 no 2010 IA Summit, Trevor van Gorp, flow, emotion, design Nathaniel Davis Nathaniel Davis introduces the Organization Role Segmentation (ORS) theory that suggests how to define and chart unique business functions and role types within any organization. He shows how ORS can articulate a distinct information architecture role, shaping an IA practice, and how we align ourselves and our teams for growth, accountability, and discovery within our discipline. http://files.boxesandarrows.com/podcasts/Davis.m4a Fri, 30 Apr 2010 06:00:00 35:58 no 2010 IA Summit, Nathaniel Davis, organization role segmentation, ors Don Turnbull and John Tolva Don Turnbull and John Tolva discuss research and designs unveiling how our interactions with both digital and physical environments are changing. What does location mean for UX? How does information architecture and design synchronize with urban architecture? How does mobile communication and web culture impact the streetscape? Are we living in facets of the same virtual city or does location still constrain us? http://files.boxesandarrows.com/podcasts/Turnbull.m4a Fri, 30 Apr 2010 06:00:00 46:57 no 2010 IA Summit, Don Turnbull, John Tolva, future of user experience, architecture Jared Spool Jared Spool shows you the path successful organizations have taken on their journeys. You'll learn how to create an integrated feedback system. You'll see the benefits of formulating a solid experience vision. And, you'll learn why it's critical to shift your organization's culture past risk-aversion. http://files.boxesandarrows.com/podcasts/Spool.m4a Fri, 30 Apr 2010 06:00:00 47:47 no 2010 IA Summit, Jared Spool, User Experience Adam Polansky Adam Polansky shares how to shift the focus of your presentations to you, the storyteller, rather than living or dying by the content of your slides—and in the process getting your ideas into someone else's head more effectively. Adam Polansky shares how to shift the focus of your presentations to you, the storyteller, rather than living or dying by the content of your slides—and in the process getting your ideas into someone else's head more effectively. http://files.boxesandarrows.com/podcasts/Polansky.m4a Fri, 30 Apr 2010 06:00:00 47:07 no 2010 IA Summit, Adam Polansky, Presentations IA Summit Attnedees Along with conference speakers, attendees share their thoughts of the IA Summit, its people, ideas explored, or whatever else they want to share... but they only have 5 minutes each to do so. Along with conference speakers, attendees share their thoughts of the IA Summit, its people, ideas explored, or whatever else they want to share... but they only have 5 minutes each to do so. http://files.boxesandarrows.com/podcasts/Maddness.m4a Fri, 30 Apr 2010 06:00:00 44:44 no 2010 IA Summit, 5 minute madness, information architecture summit Gerry McGovern Ireland’s Gerry McGovern shares a few of the key ideas in his recent publication The Stranger’s Long Neck – How to Deliver What Your Customers Really Want. Mr. McGovern, who will be teaching a Masterclass series in Canada on the importance of task management this November, discusses several of the key findings in his new book and how such knowledge can lead to better designs for all users. http://files.boxesandarrows.com/podcasts/McGovern.m4a Mon, 27 Sep 2010 07:00:00 33:42 no Gerry McGovern, Task Management, Stranger's Long Neck Christina Wodtke A Conversation with Christina Wodtke Jeff Parks talks to Boxes and Arrows founder Christina Wodtke about the past and future of the magazine. Her key message is that designers still need to get their ideas out into the community. http://boxesandarrows.com/files/banda/the-past-future-of/Wodtke.m4a Mon, 09 Apr 2012 16:20:00 21:06 no Christina Wodtke, Boxes and Arrows Patrick Quattlebaum A Conversation with Patrick Quattlebaum Chris Baum talks with Patrick Quattlebaum at the 2012 IA Summit in New Orleans about his insights about holism vs. atomism and tools that designers can use to help companies see and develop experiences across channels. http://boxesandarrows.com/files/banda/driving-holism-in/Quattlebaum.m4a Thu 19 Apr 2012 05:00:00 29:29 no Patrick Quattlebaum, Boxes and Arrows Donna Spencer, Lynne Polischuik, Justin Spencer and Erin Jo Richey In this episode Chris Baum speaks with Donna Spencer, Lynne Polischuik, Justin Spencer and Erin Jo Richey at the 2012 IA Summit about their interactive panel discussion Taking the plunge: Diving into Indie UX. They share practical and personal considerations of being an indie designer, including how to to get over the fear of making the jump, where and how to find clients, managing the business side of design and what it’s like to work alone. http://boxesandarrows.com/files/banda/leaping-into-indie/IndieUX.m4a Tue 22 May 2012 04:00:00 33:40 no Donna Spencer, Lynne Polischuik, Justin Davis, Erin Jo Richey, Boxes and Arrows Jessica DuVerneay In this podcast, Jeff Parks talks with Jessica DuVerneay, the Global Director for the first annual World Information Architecture Day, held in February 2012. Jessica shares her experience of organizing a global event to celebrate and share the IA discipline. http://boxesandarrows.com/files/banda/information160/Jessica.m4a Wed 30 May 2012 15:45:00 35:20 no Jessica DuVerneay, Boxes and Arrows