Michael Williams

Michael is the head of quantitative research at Alpha UX. Since his start as an algorithmic currency trader he has held numerous positions exploring the intersection between technology and behavior, the most recent of which was leading product and operational analytics at LearnVest (acquired 2015).

Stories by Michael Williams

October 13th, 2015

How to Determine When Customer Feedback Is Actionable

Merging statistics with product management

One of the riskiest assumptions for any new product or feature is that customers actually want it. Although product leaders can propose numerous ‘lean’ methodologies to experiment inexpensively with new concepts before fully engineering them, anything short of launching a product or feature and monitoring its performance over time in the market is, by definition,…