Thank you to everyone who has contributed knowledge to Boxes and Arrows.

Aaron T. Travis

Aaron Travis is CEO of Web Tools Reinvented (a new take on the Search Engine, Browser and Bookmark.) He has been working to develop user experiences for over 12 years in industries like education, video games, healthcare, publishing and finance. He is also User Experience Design Lead for Citi Private Bank, and former Adjunct Professor for the Graduate School of Interactive Communications at Quinnipiac University, teaching User Centered Design. Previously, as User Experience Lead at Condé Nast Digital, Aaron architected for numerous high-profile magazines such as Glamour, Vanity Fair and The New Yorker. He brings together insights from a wide variety quantitative research (surveys, analytics, etc.) and qualitative studies (interviews, eye-tracking, and usability). Aaron received an MBA in Computer Information Systems, with highest honors, from Baruch College in New York. At the University of Michigan, Travis earned a Bachelor of Fine Arts degree, cum laude, with a concentration in digital design and animation. He is also a Human Factors International Certified Usability Analyst (CUA). Email: Aaron.Travis (at) Twitter: @attravis
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Adam Polansky

Adam Polansky is an experienced UX Director and Information Architect in both Web and Mobile. He led efforts for such companies as Travelocity, Dr Pepper, Radio City Entertainment, Starwood Hotels, Scholastic and Texas Instruments. He is a contributing author to “Usability Success Stories – How Organizations Improve By Making Easier-To-Use Software and Web Sites” - Gower Publishing, 2006 He is involved with several UX professional organizations as an officer, mentor and storyteller.
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Afshan Kirmani

With over 10 years of experience in customer experience, Afshan delivers ecommerce experiences based on omni-channel content and commerce solutions. She specializes in conversion-centric design, using behavioural psychology to persuade and drive conversions. Her projects focus on discovery and definition for content management and commerce platforms, and her design solutions have a proven track record of delivering growth in strategic accounts and revenue streams within global enterprises. Afshan has worked on Web sites and applications that take a mobile-first, responsive approach to produce designs that span hand-held devices, wearables, and retail kiosks. Her experience touches on social media, analytics, applications that leverage personalized content, and user experiences that optimize customer retention to increase sales.
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Alana Schroeder

Alana is a UX researcher and content strategist in Salt Lake City, where she combines content best practices, analytics analysis, and user testing to create user-focused sites. She’s especially interested in task analysis, information architecture, and user-centric language. Outside her day job, she consults for a variety of groups—from science and technology companies to advocacy organizations. She’s endlessly fascinated by how language can nudge user behavior and reduce cognitive load. Find her on LinkedIn and Twitter: @ealanaschroeder.
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Alejo Jumat

Alejo is Vice President, Experience Design at Pascal Metrics, Inc. His mission is to bring Experience Design to the world of healthcare focusing on providing tools for clinicians that help assess, measure and prevent patient harm in hospital settings. He is dedicated to improving the safety of healthcare through Design. Get in touch:
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Alesha Arp

Alesha Arp is a Senior User Experience Researcher whose work has informed the design of software platforms, digital and physical spaces, and business processes. At MIND Research Institute, her plate and heart are full with UX research, CX strategy and impactful design of digital, physical, and experiential products for pre-kindergarten through high school students and educators Alesha earned her Master’s in User Experience Design, Information Architecture and Knowledge Management from Kent State.
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Alex Wright

Alex Wright is the author of Glut: Mastering Information Through the Ages. He currently works as an information architect for the New York Times.
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Alison J. Head

Alison J. Head is the Principal and Founder of Alison J. Head & Associates, a research firm in Sonoma, California, providing usability research and testing services to Fortune 500 and other clients []. Alison is the author of two books about usability: Design Wise: A Guide for Evaluating the Interface Design of Information Resources (CyberAge Books, 1999) and On-the-Job Research: How Usable Are Corporate Research Intranets? (Special Libraries Association, 2002). She has a MLS and a Ph.D. in Library and Information Studies from U.C. Berkeley and studied Human-Computer Interaction at Stanford University, as a Visiting Scholar. When she's not conducting usability studies, Alison teaches at Saint Mary's College, where she is the Roy and Patricia Disney Visiting Professor in New Media. At home, she enjoys tending her six-acre garden.
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Alla Kholmatova

is an interaction and visual UI designer working in London. Alla studied design and linguistic theory in Saint-Petersburg, before coming to London and completing a degree in Media Arts. Having previously worked on interactive learning systems at Saffron Interactive, and the market analysis & trading software at Thomson Reuters, she now helps to design a new line of HR applications. Connect @craftui.
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Alma Derricks

is the founder and principal of REV, a unique business strategy consultancy that provides firms imaginative strategic guidance, new revenue-creation models and fresh insight into what motivates and inspires customers.
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Ambrose Little

Ambrose is principal design technologist at Infragistics, maker of Indigo Studio, Quince, and lots of reusable UI controls and tools for devs. Ambrose splits his time between product management for Indigo Studio and emerging Web technologies research, experimentation, and strategery. Happy to connect @ambroselittle or /in/ambroselittle. More blatherings at
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Anders Ramsay

Anders Ramsay has been practicing User Experience design for over a decade, designing and producing both consumer-facing and enterprise applications for clients in the finance and entertainment industries. Anders is also active in the UX community as speaker, instructor, and panelist, as well as founder of the New York City IA Meetup. Anders blogs about all things UX at He is currently an independent consultant in New York City.
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Anders Toxboe

Anders Toxboe is a writer, blogger, developer, and designer. He manages Digital Development for the Danish Broadcasting Corporation and cares deeply about building engaging user experiences, which he blogs about on To learn more about persuasive patterns, visit his blog at, buy his persuasive pattern card deck, or take his video course on building persuasive products.
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Andre Plaut

Over the last six years, Andre Plaut has build and delivered training for Apple, Obama for America, and General Assembly. As a training coordinator at Apple, Andre created and delivered internal training materials to retail employees all over the world. During the 2012 Obama campaign, Andre worked with campaign staff to redesign, organize, and implement training initiatives and materials to better prepare new volunteers for the field. Now, at General Assembly, his focus is on designing and implementing the User Experience Design Immersive course on a global scale. You can reach him at @andreplaut /
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Andrea Paci

Andrea Paci is an HX Designer specialized in innovation design. He is a contributor at UX Collective and a member of Designer Hangouts. Feel free to subscribe to his design blog at, drop him a line at or, to follow him on Medium.
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Andrea Ruskin

Andrea Ruskin brings over twelve years experience to her independent design practice Ruskin Design. Andrea provides visual design and information architecture services to a variety of clients from small to large profit and non-profit organizations. Previous clients include: IBM, ATB Financial, Moneris, Scotiabank, Syncrude, Shaw Cable, RBC Royal Bank, Calgary Homeless Foundation, Epcor Centre for the Performing Arts, and Enbridge Inc. An enthusiastic academic with two undergraduate degrees and a Masters in Design, Andrea is as passionate about teaching as she is about design and spends as much of her 'spare' time working with and learning from her students. Learn more about Andrea and connect with her on LinkedIn and Twitter.
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Andrea Wiggins

Andrea is a PhD student at the Syracuse University School of Information Studies. Her current research focuses on information use in organizations. Andrea earned her MSI from the University of Michigan School of Information; to support her education habit as a master's student, she practiced web analytics for a full-service interactive agency. As an agency data analyst, she interpreted web traffic data for a wide variety of client organizations, including household names in the automotive, entertainment and financial industries. Andrea is also an Associate Instructor for the University of British Columbia's Award of Excellence in Web Analytics certificate program; she wrote the lesson on analytics for navigation for the "Web Analytics for Site Optimization" course. When not occupied with ambitious projects, Andrea is a habitual knitter and avid photographer.
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Andres Zapata

Andres has both a practical and academic cross-disciplinary approach to communications design. Regardless of how a solution is expressed (IA, UX or ID), Andres believes that at the end of the day, what we are really trying to do is find the best possible way to communicate – to connect. Andres has been communicating and connecting organizations to their constituents for close to ten years. Currently, Andres finds himself leading the user experience “wing” of idfive, LLC, a Baltimore based strategic communications design firm. Visit our blog:
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Andrew Hinton

Andrew Hinton has designed for digital environments of one kind or another since 1991, and is now an Information Architect at IA consultancy The Understanding Group (aka TUG). Andrew is currently at work on a book for O'Reilly Media on the topic of designing context . A co-founding member of the Information Architecture Institute, he sometimes writes on IA and design for various publications, and keeps a blog at
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Andrew Otwell

Andrew Otwell is an information architect and interaction designer. Andrew earned a Master's degree in Art History at the University of Texas, where he studied Surrealist and Dada art. In 1997, he finally admitted his real interests were with digital design and the web, and so left academia. Fortunately, it turned out that the analysis of visual culture and the analysis of information for the web weren't so very incompatible, so Andrew found himself doing and teaching information architecture and interaction design in Austin, Berlin, and Seattle. His website is
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Andy Schriever

Andy Schriever, Park Street Solutions' COO and CTO, founded the company more than five years ago and has served as lead architect and product visionary since. Andy was formerly Chief Operating Officer at a $50 million manufacturer and a $30 million software company, and has also held the CIO position at one of the country’s largest payers of health-care claims. His career is built upon an extensive consulting background, including major consulting engagements with more than 40 client firms in the financial services and insurance industries. Andy’s college degree is in Mathematics, from Fordham University in New York.
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Ann-Sofie Ruf

I work at the SAP Design & Co-Innovation Center within a global, dynamic team. We are located in a creative and highly flexible environment, the SAP AppHaus, that serves as inspiration for the co-innovative work we do together with our customers. I support marketing and communication activities both inside and outside of SAP, with a focus on communication and storytelling.
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Anthony Colfelt

Anthony is an customer experience management consultant working in Australia. He's been doing this kind of work for about 15 years and owns a design consultancy Handmade Web & Design. Anthony has been an Associate Director at The Customer Experience Company; Creative Director at Different Australia; Creative Director at; head of UX at, Interaction Design Director BBC New Media. Twitter @colfelt
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Austin Govella

Austin is a user experience architect. He authored ‘Collaborative Product Design’ and co-authored the 2nd edition of 'Information Architecture: Blueprints for the Web'. He writes about better products, better teams, and better experience at his website,
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Austin Henderson

Austin Henderson's 45-year career in Human-Computer Interaction includes user interface research and architecture at MIT’s Lincoln Laboratory, Bolt Beranek and Newman, Xerox Research (both PARC and EuroPARC), Apple Computer, and Pitney Bowes, as well as strategic industrial design with Fitch and his own Rivendel Consulting & Design and Scalable Conversations. Austin has built both commercial and research applications in many areas. These applications, and their development with users, have grounded his analytical work, which has included the nature of computation-based socio-technical systems, the interaction of people with the technology in those systems, and the practices and tools of their development and use, particularly the conversations that surround them. The primary goals of his work have been to better meet user needs, both by improving system development to better anticipate those needs, and by improving system capability to enable users themselves to better respond to unanticipated needs when they arise in a rich and changing world.
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Avi Soudack

does usability consulting, information and instructional design, writing and editing, and research on educational media. A former market researcher and teacher, he's been helping producers, designers, and others improve their communications and new technology efforts for almost twenty years. He's been designing interactive instruction and information products for the last ten. His goal is to work in a bright room, whenever possible. His website is
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Aviva Rosenstein

Aviva Rosenstein is fascinated by how people and organizations use technology to accomplish their goals. She's contributed insights to dozens of product launches within both Agile and traditional development processes, at all phases of the product lifecycle, encompassing media portals, social networking sites, and enterprise applications and platforms. Aviva began looking for ways to deliver effective research insights within Lean development while participating in Yahoo!’s pilot Agile program, and continued iterating on these techniques while managing user research for Salesforce’s innovative Agile R&D organization.
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B Janish

Brenda is currently an information architect at McDougal Littell in Chicago where she helps design online learning activities and instructional support applications for Grade 6-12 students and educators (which she thinks is actually kind of cool, since her master’s degree is in the same field). She was formerly an e-learning designer and producer for the School of Public Health at the University of Illinois at Chicago, an editor and copywriter for Boxes and Arrows, and she spent the dotcom boom/bust years as an information architect at iLeo, an interactive advertising arm of Leo Burnett. When she’s not pushing pixels, she’s usually playing with sticks & string.
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B&A Staff

The staff of Boxes and Arrows is all volunteer, and all working professional designers, information architects, interaction designers, information designers, and more!
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Babar Suleman

Babar Suleman is a designer, new media artist, filmmaker, and writer. He is the recipient of a Humanizing Data Award from Re3 Storyhack and a Hearst and NYC Media Lab Fellowship. His writing has appeared in publications like Smashing Magazine, Crazy Egg, and others. A Fulbright scholar, Babar has an MFA in Design and Technology from Parsons School of Design. Babar can be reached through his website.
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Barnaby Nagy

A Senior UX Designer with 12+ years of experience who has worked on projects for clients such as Budget, Land Rover, Lego, Monsoon, Carlsberg, Shell, Oracle, Orange and Flora can find him on Behance and Linkedin.
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Bartosz Mozyrko

Bart is CEO @ UsabilityTools , a B2B SaaS company that helps businesses to optimize websites for higher conversion and better user experience. He has over 8 years of experience as UX Researcher and specializes in remote user testing. Bart has improved traditional and online services for over twenty clients in a wide range of industries, including education, telecoms, banking, insurance, furniture, jewelry, and e-commerce.
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Ben Rogers

Ben Rogers is a user experience strategist, information architect, whose background is in business analysis and classroom education. He evangelizes research and testing to inform user-centered design on projects that impact the journey of the customer. Data models, taxonomies, and usability testing make him weak in the knees. To discuss these topics, trends, or process find him @rogersblee on Twitter or visit his LinkedIn account.
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Beth Mazur

is the founder of the Society for Technical Communication’s Information Design special interest group (ID SIG). She is the editor of the SIG’s newsletter, Design Matters, and author of the ID SIG’s weblog, IDblog (soon to come off of hiatus). To pay the bills, she manages web technology for AARP. In September, she will become a doctoral student in communication design at the University of Baltimore.
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Bill Lucas

Bill Lucas works at MAYA Design, a consulting firm + technology lab based in Pittsburgh, Pennsylvania. Bill is the inaugural member of MAYA’s Professional Practice Fellowship Program. His current area of focus is user experience design for MAYA’s internal R&D initiatives. Bill has been designing experiential systems for more than fifteen years. During his tenure at MAYA, Bill designed and directed solutions for a wide range of clients including Merrill Lynch, Eaton, General Electric, United States Postal Service and DARPA (Defense Advanced Research Projects Agency). Prior to joining MAYA, Bill designed identity standards, marketing materials, trade show exhibits and signage systems at Corning Incorporated. Bill holds a B.S. in graphic design from the University of Cincinnati, where he graduated Summa Cum Laude from the College of Design, Architecture, Art and Planning.
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Bill Scott

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Bob Baxley

is a writer, designer, and father (not necessarily in that order) who lives and works in Silicon Valley. Specializing in interaction design for both Web applications and desktop products, Bob has worked in a variety of corporate and start-up environments including Adobe Systems, Apple Computer, Epiphany, NetObjects, Ameritrade, Claris, and most recently, myCFO. In 2002, Bob authored “Making the Web Work” (ISBN: 0735711968), the first book to detail the unique challenges involved in the design of Web-based applications and services. He writes about design and technology at Baxley Design as well as a host of other things at Drowning in the Current. Bob welcomes all comments, criticisms, queries, and kudos at info (at)
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Bob Goodman

Bob Goodman is a Boston-based user experience professional whose business, BobGoodman.Net, Inc., offers information architecture, usability consulting, and interaction design. His approach combines business strategy, brand building, and workflow optimization to help companies connect with their employees, business partners, and customers.

Bob’s interests include visual perception and the psychology of individual and group decision making. He is active in several trade groups, including the User Experience Network, where he serves as Boston Ambassador. He writes frequently about technology and culture, and his work has appeared in The New York Times Magazine, the Boston Phoenix, ACM's Interactions magazine, UXMatters, and on his blog,

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Brad Lauster

Currently at cofounder at Bindo ( We're a venture-backed startup, with offices in New York City and Hong Kong. Bindo POS is an iPad-based point of sale system for local retail stores. My work explores how our Product Management, Design & Customer Success functions work together, across our organization. You can reach me on Twitter: @bradlau
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Brian Sullivan

Brian Sullivan is a community organizer, speaker, and usability engineer from Dallas, Texas. He offers usability and design advice to help product teams improve the customer experience and usability of their designs. Brian spends an inordinate amount of time organizing events, including monthly DFW-UPA meetings, quarterly workshops, and the annual Big Design Conference. He has worked with AT&T, Burger King, American Airlines, SkyChefs, United Airlines, and Carter Blood Center. At home, Brian takes orders from his wife (Susan), their son (Sean), and the cat that owns them all (Junior).
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Brian R. Krause

Brian R. Krause has more than 20 years of software design and development experience, working under the name Adducive since 1998. He has worked for large multinational corporations, startups worldwide, and in the public sector. His work has taken him to Singapore, England, and Japan. His experience covers mobile, desktop, and web applications, and graphical and speech recognition interfaces.
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Bryan McClain

Bryan McClain is co-founder and senior UX Researcher at Metric Lab( Bryan has been working in user experience and innovation research for over eight years. He has extensive training in advanced interview methods for use in user research, which helps to ensure maximum accuracy and detail of user feedback. Bryan has performed user research on a variety of large projects, working with technology companies, design firms and government agencies. Bryan has worked with companies such as eBay Corp., Microsoft, SOLV and Kodak. He has also worked on projects conducted for the United States Army and Marine Corps to ensure that future-force military vehicles employed user-centric design.
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Bryce Glass

Bryce Glass is a Senior Interaction Designer at Yahoo! He works on Community Platforms and is professionally interested in: social media and user participation in online communities; models for representing user and content reputation; and concept modeling as part of the product development process. Bryce keeps a blog at and tweets as @soldierant
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Cameron Miller

Cameron practices UX Design at HRworx by day, and explores the world of Augmented and Mixed Reality at Holographic Interfaces by night. He possesses a sound educational background with a B.A. in Psychology and M.S. in Human-Computer Interaction. His interests lie primarily within Augmented and Mixed Reality, Augmented Cognition, Aviation Psychology and Cognitive Neuroscience. Connect with him on LinkedIn and Twitter!
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Catalyst Group

Catalyst Group ( is a team of highly experienced researchers, strategists, and designers that is simply fascinated by how people interact with websites and software (and, really, anything else!). Since 1998, we have worked with major Global Brands (as well as startups, non-profits, and many others) to help them deliver engaging, effective user experiences to their audiences and customers.
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Chad Thornton

works as a Usability Specialist in the User Experience Group at Intuit. He does user research, usability testing, and interaction design, spending too much time on software and websites that start with "Quick". He has done similar work at Achieva, the American Museum of Natural History, and Pomona College, where he received his degree in Biology.

In his spare time, Chad maintains a weblog called Brightly Colored Food. During his youth he was a guitarist in a big band and a fisherman in Baja, but he's considerably less exciting these days. He currently lives in San Francisco, where he's mistaken for an employee in local bookstores and eats platanos fritos y casamiento like it's going out of style.

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Challis Hodge

is an Experience Strategist with over 16 years experience leading cross-functional teams in the planning, research, conceptualization, design and development of user-centered products, services, software and Internet solutions. Challis was CEO and co-founder of HannaHodge a pioneering user experience firm that broke new ground in human-centered design process. Challis has undergraduate and graduate degrees in industrial design and human-computer interaction. He consults, teaches and writes about design and experiences at the intersection of people, business and technology! You can contact Challis at or learn more about his work at
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Chanpory Rith

Chanpory Rith is an interaction designer at the Dubberly Design Office. He also helms the blog, LifeClever, a collection of tips for design and life. His interaction and branding work include projects for Yahoo!, Adobe, Symantec, PC World and Four Seasons Hotels.
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Charles Shimooka

Charles has been working as a UX practitioner since around the time people were worried about the Y2K problem. He is the former head of product development at DIRECTV Latin America's New Media team. He currently works in the San Francisco Bay area managing user experience for McKesson.
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Chelsey Glasson

Chelsey Glasson is a user researcher who has led research programs for a variety of companies, both large and small. She currently works at Facebook as a user research lead. Outside of work, she keeps busy with raising her kids and exploring the Pacific Northwest. Chelsey can be found on LinkedIn.
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Chiara Fox

is the Senior Information Architect at Adaptive Path. Chiara has developed successful information architectures for intranets, informational websites, and e-commerce sites. She's worked with a diverse range of companies, including Fortune 100 and 500 companies, such as PeopleSoft, AT&T, Square D, L.L. Bean, Target, Sony ImageStation, Aliant, Fluent, and Hewlett-Packard. Before joining Adaptive Path, Chiara served as the senior information architect for PeopleSoft, an enterprise software company. She implemented a unified information architecture across the public website, customer extranet, and partner extranet in a single CMS. The IA was expanded to include 23 international sites the following year. She also designed the metadata schema for use on all 26 websites. Before joining PeopleSoft, Chiara was an information architect at Argus Associates, a pioneering information architecture design firm. Chiara is an active member of the American Society of Information Science and Technology and ACM's local chapter of SIG-CHI, BayCHI. She is also a member of the Information Architecture Institute and serves as co-director of the Institute's IA Library. Her personal site can be found at
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Chris Baum

Chris is a UX practitioner who started his career in technology as a customer service rep for a startup back in the go-go Web boom. After taking over product management responsibilities and building his first website, he moved on to usability and design management roles at Charles Schwab. He returned to product management as Sr. PM for eTrade and, an online social cinema company, before coming back into the design seat. He is putting together a consulting practice combining all of his skills as you read this. In designer guise, he is recognized as an expert user experience practitioner and an enterprise information architect. Chris is also the Editor-in-Chief of Boxes and Arrows.
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Chris Farnum

Chris Farnum is a Senior Information Architect at Enlighten. His role is to define site structure and navigation based on user needs, strategic objectives, and well-organized content. He also specializes in creating taxonomies and defining the metadata needed for searching, browsing and content management. An essential part of his methodology is to incorporate user research into the design process. Chris has been an IA for over eight years. His experience prior to joining Enlighten includes working at ProQuest Information and Learning, where he was instrumental in redesigning the ProQuest search interface. He has also worked for a wide array of clients as a consultant with Argus Associates and Compuware. His preparation for being an IA includes working as a professional librarian and earning a Masters in Information and Library Studies from the University of Michigan.
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Chris Poteet

Chris Poteet is a UX consultant with Portal Solutions. He has been specialized in UX consulting for over a decade. He can be found on Twitter (@chrispoteetpro) and his blog at
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Christian Crumlish

Christian Crumlish is the curator of the Yahoo! Design Pattern Library. He is a web strategist, information architect, interaction designer, and writer who has been developing and writing about web technology since 1994. He is on the board of directors of the Information Architecture Institute. He is the coauthor of Designing Social Interfaces, coeditor of Coffeehouse: Writings from the Web, and author of The Power of Many, The Internet for Busy People, A Guided Tour of the Internet and The Internet Dictionary. Christian earned his bachelor of arts in philosophy from Princeton University in 1986. He is the co-host of the Blog conference on the Well and can be found on Twitter @mediajunkie. Christian an avid fan of music, in particular jazz and other improvised forms. He lives in Oakland, California with his fiancée, Briggs, and his cat, Fraidy.
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Christian Ricci

is a consultant, application developer, web designer, and project manager with over 11 years of experience in software design and development, network and server administration, and software project management and engineering. As a Senior Solutions Architect for Saillant Consulting Group, Chris has lead portal, content, and document management projects for Qualcomm, Intermountain Health Care, J.D. Edwards, EAS, and the Denver Post.

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Christina Wodtke

Christina Wodtke is an itinerant instigator and maker of things to happen. She is currently on sabbatical, advising start-ups and gardening. Most recently she led new product development and reinvention as a general manager of at Zynga, was general manager of Social at Myspace, principal product manager at Linkedin, and senior director of design at Yahoo! back when Yahoo! was pretty neat. As well, she likes founding things: She founded a startup where she developed the collaborative blogging tool PublicSquare; founded Boxes and Arrows, an on-line magazine of design; and co-founded the Information Architecture Institute. She may found again.
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Christopher Detzi

Chris is User Experience Design Director at EightShapes, a Design Consulting firm based in Washington, DC. His professional interests lie in design strategy and research though he’s also an award winning Information Architect. Throughout his 12 year career, Chris has lead a large number of design programs as both a consultant to and employee of Fortune 500 companies and start-ups. In his spare time, he enjoys running, golfing, cooking, and spending time with his wife Jaime and their 3 young children - Alyssa, Brooke, and James. You can follow Chris's daily UX (and other) trials and tribulations on twitter at:
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Cindy Chastain

Cindy Chastain, user experience designer and screenwriter, has been exploring ways to engage an audience through storytelling, teaching, writing and design for over twelve years. Just recently she took on the role of Creative Director, Interaction Design at R/GA, a full-service digital agency in NYC. She's led projects for clients ranging from Verizon to GSK, BBC Worldwide, Showtime, Fuse, Madison Square Garden, Coca-Cola and Unilever. She holds an MFA in screenwriting from Columbia University in New York and earned a BS in Radio, TV, Film from Northwestern University. In addition to moonlighting as a filmmaker and screenwriter, she is in the process of researching a book that explores how storytelling techniques can be used as a framework for design. She also coordinates UX Bookclub NYC.
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Cliff Anderson

Cliff Anderson is a Senior Usability Engineer at Wachovia Corp., the USA’s fourth largest bank. With degrees from Duke and Carnegie Mellon, Cliff has been doing usability work for 20 years.
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Daan Lindhout

Daan Lindhout is Head of UX for Qualtrics, a software company that develops tools to gather, view, and take action on customer and employee insights. Dan heads the UX team. Prior to joining Qualtrics, Daan held UX leadership positions at Socrata, Moz, F5 Networks, and Sumtotal Systems. Before that, Daan spent seven years at Microsoft in various roles involving UX and industrial design. Daan has a MSc in Industrial Design Engineering from Delft University of Technology in the Netherlands. Connect with Daan on LinkedIn.
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Dakota Reese Brown

Follow Dakota on Twitter:
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Damian Cranney

I’m Founder and Managing Director at Big Motive, an experience design studio with offices in Belfast and Dublin. Throughout my career, I have advised a wide range of businesses, startups and local government teams – advocating design as a methodology that underpins service transformation and positive change for users, consumers and citizens.
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Dan Brown

Dan Brown has been practicing information architecture and user experience design since 1994. Through his work, he has improved enterprise communications for Fortune 500 clients, including US Airways, Fannie Mae, First USA, British Telecom, Special Olympics, AOL, and the World Bank. Dan has taught classes at Duke, Georgetown, and American Universities and has written articles for the CHI Bulletin, Interactive Television Today ( and Boxes and Arrows, an online magazine dedicated to information architecture. In March 2002, Dan participated in a panel discussion on the creation of information architecture deliverables at the annual IA Summit in Baltimore. He also presented a poster entitled, “Where the Wireframes Are: The Use and Abuse of Page Layouts in the Practice of Information Architecture.” Currently, Dan leads the Information Design and Content Management group within the office of e-Government for the Transportation Security Administration, a federal agency dedicated to protecting freedom of movement in the US.
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Dan Saffer

is a senior interaction designer at Ameritrade. Over the last seven years of web work, he has worked with a diverse set of clients, from Lucent Technologies to the World Wrestling Federation. He is contractually obligated to say that he won a fellowship in 1998 from the Mid-Atlantic Arts Council. He lives and works in New Jersey and is not writing a book about IA. His portfolio and blog can be found at
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Dan Turner

Dan Turner (@ddt ) is currently a freelance-but-looking interaction designer and journalist. After a decade writing for publications ranging including Salon, the New York Times, I.D., Technology Review, MacWEEK, Nerve, Feed, and others, he took a left turn at the School of Information at UC Berkeley and dove into the world of user experience design. He finds the fields dovetail in that they both aim to first serve the user. In addition to redesigning sites and apps for large and small companies, he remains active in the public good field, helping at hackathons, volunteering with Open Oakland, and mentoring at Code for America. Collaboration, fact-checking, and learning are some of his favorite things, so please inquire within.
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Dan Willis

is a web consultant in Northern Virginia. He's spent the last eight years launching internet products for major media companies after almost a decade of developing, designing and editing newspapers and magazines. He has more personal websites than he really ought to, including: (a shameless pitch of his consulting services) and (another shameless pitch, this one a showcase for his illustrations and cartoons).
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Daniel Lafreniere

Daniel Lafrenière is a consultant, author, public speaker and teacher in the field of user experience design.

His clients include Fortune 500 companies, the Government of Québec and the City of Québec where he does user research, UI design and evaluation.

Daniel published the books "Le design Web raisonné" in 2005 and "Créez des interfaces gagnantes" in 1995.

Since 1993, Daniel has been teaching UX design in universities, in Fortune 500 corporations and at conferences such as CHI and UPA.

Daniel lives on the web at

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Daria Plutecka

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Daryl Pinkal

Daryl Pinkal is a product manager at Qualtrics, responsible for survey distribution as well as Qualtrics’ panel management product. Prior to transitioning to product management, Daryl was a principal founding engineer for Qualtrics. Daryl has a B.S. in Computer Science from Brigham Young University.
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Dash Neimark

I design usable, enjoyable digital experiences driven by research and guided by the needs and desires of internal and external stakeholders. I draw upon my past experience in startups, UX consulting and freelancing, as well as the wealth of user experience knowledge I have gained throughout my M.S. in HCI (and now my M.S. in IDS) journey. From concept to launch, I incorporate lean, full-cycle UX tools & methodologies and am continually excited by future opportunities to play my part in delivering innovative digital solutions. Twitter - @ux_Dash
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Dave Feldman

Dave Feldman is an entrepreneur and product designer based in San Francisco. Currently he’s co-founder and Chief Product Officer at Emu, and the author of Stky for iPhone. Previous gigs include Entrepreneur in Residence for CrunchFund, Sr. Director Special Projects at AOL/TechCrunch, and Director of UX for Yahoo! Messenger. A longtime resident of Cambridge, MA, Dave moved to San Francisco in 2007 and refuses to leave. He's a fan of great beer & great food. Dave blogs at Operation Project, tweets at @dfeldman, and is extremely active on whatever social network was announced a few hours before you read this.
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Dave Malouf

Dave Malouf is an observer and pattern recognizer who is passionate about how technology can be a force for positive impact on human beings. With a background in anthropology, design, technology, education and management he is a consultant who helps organizations amplify the impact of their design teams through organizational strategy, recruitment planning, and team mentorship. Dave is also an entrepreneur who has co-founded Peer Loft. The mission of Peer Loft is to create products and services that help teams amplify their creativity. Their first product, Studio Stream, will help design organizations and educational institutions expand their design studios over distances without sacrificing the key elements that make a studio a powerful tool for creativity and team learning.
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Dave OBrien

Raised and educated in Toronto, Canada. Lived in San Diego for 10 years, working for Qualcomm and Intuit. Now living in Wellington, New Zealand, working for Optimal Usability.
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David Bloxsom

On a slow summer day in 2001, Christina called David: "I've got this idea I'd like to talk out with you..." Several hours, a bottle of pinot gris, and a pair of sunburns later, Boxes and Arrows was born. David also had the unique privilege of serving as the IA for the world's first IA website. He's recently returned to the site in the capacity of general manager with a whole slew of to-do items and a passion to help Boxes and Arrows grow and thrive for another decade. David has spent 16 years working in design, production, IA/UX, and project management. During that time, he developed an integrated design and development process that focused on user-centred design and integrated the then-nascent field of information architecture. His most recent engagement was 12 years with an award-winning video streaming company where he focused on content strategy and worked with specialized taxonomies and controlled vocabularies. This work would become the basis for a presentation he gave at the 2014 IA Summit, "Designing for Villains." He's currently enjoying the wild world of freelancing.
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David Pasztor

David has been working in the tech and design industry for more than 15 years, and is the founder of UX Studio, a 30-person UX company based in Budapest. UX Studio works on digital products for international brands including HBO, Bosch, Digic Pictures, Gestalten publishers and the KBC group, and the results are used by millions of people. As well as heading UX Studio, he teaches product design in Budapest and Berlin and gives talks on UX Design around the world. David is also the founder of the UX portfolio platform, where designers can build beautiful portfolios in a few hours (instead of days or weeks). The design community behind is famous of its friendly and supportive atmosphere.
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Deborah Barber

Deborah Barber is an independent Information Architect and Interaction Designer living in New York City. She started out in the Internet world 15 years ago as a Front-End developer but realized that her interests lay more in discovering the "why" of digital products and not just the "how." She writes about various topics at her resurrected blog and on Twitter as @hexadecibel. She has been known to play violin on special occasions.
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Deborah Gover

Deborah Gover is currently a documentation specialist and a former webmaster at SiemensVDO in Regensburg, Germany, where she has been evangelizing IA for six years. She is a founding member of the first group for IA in Germany and helps organize national meetings there. Deborah is intensely interested in performance psychology and the process of art. A classically trained singer with experience in both opera and song recital, she holds a doctorate degree in music from the University of Michigan.
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Demetrius Madrigal

Demetrius truly believes in the power of research, when it is done well. With a background in experimental psychology, Demetrius performed research in the University setting as well as NASA Ames Research Center before co-founding Metric Lab with long-time collaborator, Bryan U. McClain. At Metric Lab, Demetrius enjoys innovating with powerful research methods on exciting projects ranging from consumer electronics with companies like Microsoft or Method, to modernization efforts with the U.S. Army. Demetrius is constantly thinking of new methods and tools that make research faster, less costly, and more accurate.
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Dirk Knemeyer

Dirk Knemeyer is a social futurist and a founder of Involution Studios. He has provided consulting, design, and technology to some of the best companies in the world including Apple, Microsoft, Oracle, PayPal, and Shutterfly. Dirk’s writings have been published in places like Business Week and Core77. He has keynoted conferences in Europe and the U.S. and spoken at venues like TEDx, Humanity+, and South by Southwest. Dirk has participated on 15 boards in industries including healthcare, publishing, and education. He holds a Master of Arts in Popular Culture from Bowling Green State University and a Bachelor of Arts in English from The University of Toledo.
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Donna Spencer

Donna Spencer is a freelance information architect and interaction designer, a mentor, writer and trainer. She has 8 years experience working in-house and as a consultant doing both strategic and tactical design. She has designed large intranets & websites, e-commerce & search systems, complex business applications, a set of design patterns and a content management system. She believes deeply in the value of user-centred design and uses a range of user-centred approaches on her projects – from quick analysis of existing research to deep ethnography. She also believes deeply in team-based and iterative design – continually surprising her colleagues by talking to people rather than computers and designing the old-fashioned way with pencil, sticky notes and much coloured paper. Donna is an experienced speaker who has taught full-day workshops and presented sessions at many local and international conferences, on the topics of information architecture, interaction design and whatever else crosses her mind. She spends her remaining spare time weaving, gardening and writing a book on card sorting to be published soon by Rosenfeld Media.
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Dorelle Rabinowitz

Dorelle Rabinowitz, editor for Boxes and Arrows and a native New Yorker, is Design Manager for Yahoo! Personals. Her 15+ years experience as an information architect, visual and interaction designer, producer, and a storyteller in print and online have not quite prepared her for the culture shock of the west coast, and she will happily discuss the agony of living without Fairway to anyone foolish enough to listen. Previous positions include Information Architect/Experience Lead with SBI.Razorfish, and Sr. Producer of an award winning website on called Our Stories. A graduate of NYU's Interactive Telecommunications Program, her personal storytelling projects can be found on her website. Dorelle also holds a BFA in graphic design from the Rhode Island School of Design.
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Earl Morrogh

, a visiting scholar in Florida State University’s School of Information Studies believes that the professionalization of IA will be as important and as integral to American society as was the professionalization of the field of architecture. He is an FSU alumnus and holds an undergraduate degree in sociology with a minor in architecture and a master’s degree in mass communication with a specialization in interactive communications.

Morrogh is a writer, designer, and educator who has studied and worked for 30 years in several fields including architectural and visual design, multimedia design, communications, and education. He considers these areas of professional interest to be interrelated and his knowledge of them essential for informing his research of the emerging profession of information architecture.

He has worked in both the public and private sectors in a variety of capacities including: art director of an internationally distributed sports magazine (Surf magazine); communications director of the Florida component of the American Institute of Architects; project manager of a National Science Foundation-funded project (the Interactive Media Science Project) in partnership with Apple Computer, Inc., Pioneer, Inc., and Houghton Mifflin Publishing, Inc.; associate director of the Florida Department of Education’s distance learning initiative (Florida Remote Learning Services); and assistant director of Florida State University’s distance learning office (Office of Distributed and Distance Learning).

Born in southwest Louisiana, “Acadiana,” Mr. Morrogh has lived in the Florida panhandle since 1972 where he enjoys living in a rural setting in a house he and his wife of 23 years designed and built.

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Elan Freydenson

made his greatest leaps in practicing the craft of interaction design when he used to work for Cooper Interaction Design. These days he consults independently (though with other former Cooperistas) for companies that don't have the liberty to screw up their products. When he's not designing, he can be found playing volleyball, improvising or improvising as a volleyball (you try that sometime.
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Elizabeth Ballou

Elizabeth is a content writer and marketer at Clutch, a B2B research firm in the heart of Washington, DC. In her spare time, she writes and designs video games for Green Willow Games. Find her on Twitter at @ebethtargaryen.
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Erin Malone

Erin Malone, Principal at Tangible ux, has over 20 years of experience leading design teams and developing web and software applications, social experiences and system-wide solutions. Prior to Tangible, she was at Yahoo! where she led the Platform User Experience Design team and was responsible for building the Yahoo! Design Pattern Library and for providing design expertise to the popular YUI (Yahoo! User Interface Library). Additionally, she led the redesign of the Yahoo! Developer Network, oversaw the redesign of Yahoo!’s Registration system, designed cross-network social solutions, developed the ux team’s Intranet and other cross-company initiatives. Before Yahoo!, she was a Design Director at AOL leading a range of community and personalization initiatives; Creative Director at AltaVista responsible for the AV Live portal and community tools and Chief Information Architect for Zip2 which produced a custom content management system for local city guides, entertainment guides, maps and yellow pages, including New York Today for the NYTimes. She was the founding editor-in-chief of Boxes and Arrows, a role she served for 5 years. She is the author of several articles on interaction design history and design management and a founding member of the IA Institute. Erin has a BFA in Communication Design from East Carolina University (1986), Greenville NC and an MFA in Information Design from the Rochester Institute of Technology (1994), Rochester NY. She is the author of the book Designing Social Interfaces with Christian Crumlish for O’Reilly Media and its related site
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Faye Miller

Faye is a Researcher, Editor, Author and Educator in the areas of human information experience, informed learning and experience design. Over ten years, Faye has been supporting, developing and leading a variety of social research projects within the global higher education sector and collaborating with external clients from public and private sectors. Faye recently completed a PhD in Information Ecology from Queensland University of Technology, Australia. She has presented her research at San Jose State University, California and has taught online classes in information management at Australian universities. Faye is currently Knowledge Ecology Strategist for Global Ethnographic, official open access journal of the social enterprise Organization for Intra-Cultural Development based in Japan, Australia and the USA. She is also Founding Editor/Director of the international magazine-journal XD: Experience Design Magazine.
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Fran Diamond

is an experienced researcher, moderator and user-experience specialist. She develops and designs customized experience-research projects through her company Firstwater, which she founded in 1999. She applies both qualitative and quantitative techniques that bring user insights into the development and design of Internet and web projects. With a background in traditional marketing and advertising as well as with digital solutions and technology, Fran bridges both online and offline marketing, communications and business strategy. Fran has a master's degree in Integrated Marketing Communication from Northwestern University. Fran can be reached at fran (at) .
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Frances Forman

Frances is a customer experience researcher and helps plan websites. Previously she has led information architecture projects for public sector, academic and commercial clients, working as a senior usability analyst andd user experience manager. She has solved problems for merging organisations, international companies with multiple sites, educational sites and local authorities. She has eight years experience of commercial research and design projects spanning small medium and very large organisations. Starting out as a consumer scientist for Unilever Research, Frances's first step into commercial usability testing was an evaluation of viral marketing websites for the Lynx (Axe) brand, including a set of virtual mixing decks. Her current interests include IA and accessibility, enabling tools on the web (maps, data mash ups, new communication channels..) and new ways to find people the music they most want to listen to.
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Fred Beecher

Fred Beecher has been working in User Experience since 1998. In that time he’s seen UX mature from a field struggling to prove its value to one driving an explosion of innovation and economic growth. To help feed the ever-increasing demand this explosion has sparked, Fred designed and implemented the UX apprenticeship program he currently manages at The Nerdery in Minneapolis, MN. Fred is an established contributor in the UX world. In 2007, he authored the first official Axure training program, which he ran until 2012. He has written numerous articles and blog posts on prototyping, iterative design, and UX career development, and he has spoken on these topics at design conferences worldwide.
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Fred Leise

Fred is a taxonomy design consultant and back-of-book indexer, with experience in information architecture and user experience research. He serves as senior taxonomist for K Street Partners. He previous served as manager of the taxonomy team for the Online Business Unit of Sears Holdings Corporation. He is an indexing instructor for the University of California, Berkeley Online Extension Division and regularly presents sessions and workshops on taxonomy design and indexing. He trained as an information architect at Argus Associates and has worked with such clients as Salesforce, IGT (international gaming company), Harpo, Inc., Disney, Abbott Laboratories, Accenture,, and Hewlett-Packard.
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Fu-Tien Chiou

Fu-Tien Chiou is the senior information architect for Capital Group Companies, in Los Angeles. His responsibilities include setting up corporate-wide information design and usability assessment processes, information architecture and user interface design, and mentoring in user-centered-design methodology. He is a licensed architect with a post-graduate degree in environment and human behavior.

Fu-Tien has frequently spoken in professional conferences including the HFES Annual Conference, CHIFOO, OCCHI, and IA Summit. He has been published in and contributed to professional magazines, including IT World and eBusiness Advisor. As a native of Taiwan, Fu-Tien has a deep understanding of cross-cultural user experience. He holds a Bachelor of Architecture from Tunghai University in Taiwan and an Masters in Architecture from Georgia Tech in the area of “Environment & Behavior.”

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Gabriel Biller

Twitter: @gbiller
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Gene Smith

works for the government of Alberta, Canada. He leads the team responsible for the content, IA, design and usability of the main government web site (, and manages a government-wide web site standards process. He occasionally writes on his web site Most Wednesday nights during the summer you can find him orienteering with his local orienteering club.
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Gerry Duffy

Gerry is passionate about UX and loves solving problems. His career spans UX research and design. Gerry is an Experience Lead at EPAM in New York. You can read more of his articles on
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Grace G Lau

Grace is an Information Architect at Perficient's Experience Design agency, Perficient Digital in drought-ridden, sun-baked Southern California. She received her MLIS from UCLA, where her graduate portfolio focused on information-seeking behavior in online communities, gaming, and communities of practice. Since then, she has 9 years experience working in-house and as a consultant doing both strategic and tactical design. She has worked on large intranets and websites, eCommerce and search systems, a content management system, and a mobile app. When she's not working, she's organizing clothes, sorting Lego bricks, and working on a controlled vocabulary on Asian dramas. Find her on LinkedIn and twitter @lauggh.
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Grant Campbell

Grant Campbell has a Ph.D. in English from Queen's University, Canada, and an M.I.St. from University of Toronto. He is currently an Associate Professor in the Faculty of Information and Media Studies at University of Western Ontario. His current research interests include classification theory, the Semantic Web, and the adaptation of information environments for those afflicted with Alzheimer's Disease.
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Greg Nudelman

Greg Nudelman is the author of Android Design Patterns: Interaction Design Solutions for Developers (Wiley, 2013), Designing Search: UX Strategies for eCommerce Success (Wiley, 2011) and a co-author of The Mobile Book (Smashing Media, 2013). He blogs about Android design at where Greg hosts monthly Android Design Q&A Calls.
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Guiseppe Getto

Guiseppe Getto is a college professor based in North Carolina and is President and Co-Founder of Content Garden, Inc., a digital marketing and UX consulting firm: He consults with a broad range of organizations who want to develop better customer experiences, better writing, better content, better SEO, better designs, and better reach for their target audience. He has taught at the college level for over ten years. During that time, he has also consulted and formed service-learning partnerships with many non-profits and businesses, from technical writing firms to homeless shelters to startups. You can also visit him online at:
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Heidi Adkisson

Heidi Adkisson is a consultant with Blink Interactive Architects in Seattle, Washington, where she does research, design, and usability work for clients such as Apple Computer, InfoSpace, Real Networks, and Lexis-Nexis. More information about her study is available on Web Design Practices.
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Helen Lippell

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Iain Barker

Iain Barker has spent the last 13 years working as a user researcher, usability consultant and information architect for agencies such as Flow Interactive, Step Two Designs, Different, Rufus Leonard and Sapient. While working for Step Two Designs in 2005, he co-authored the Intranet Heuristics Toolkit ( Iain is currently working as a freelance experience architect, user researcher and information architect in Sydney, Australia. He also has a blog -
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Jake Whiting

Jake is a Search Engine Optimiser and Copywriter for the Smart Domain Group - a Kent based SEO and Web Design agency. Working on a range of websites, including eCommerce, Jake writes and optimises content for a variety of companies and writes articles on a variety of subjects. When he is not working; he spends his free time playing video games, researching new technology or trying to catch up on Game of Thrones. Find him on Twitter @jwhiting2704.
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James Kelway

James Kelway UX Director, at Hello Group James worked for Reed Elsevier, for over 8 years, in a variety of roles. While working as a digital art director, he studied for a Masters degree in Design Practice, specializing in UCD techniques. After qualifying, he became an information architect and was responsible for the formulation of the business's information architecture strategy, its implementation among several teams, and the redesign of several major industry websites. James now lives in Copenhagen and works as UX Director for Hello Group, responsible for methodology and new projects. On his blog, , James records his findings, as well as developments in information architecture, interaction design, and user experience. He has formulated a process for Hello Group called UX BASIS ( which is due to be launched as a series of workshops and a tool kit for product development teams.
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James Robertson

At the IA Summit in Vancouver, James became known as the "intranet guy", and if the shoe fits... James runs one of the leading intranet consultancies, and happens to be based in Sydney, Australia. He's published a number of reports, covering search, intranet strategy, staff directories and content management systems. James has also written over 150 articles on these topics, as well as presenting at conferences across the globe. He's also getting serious about his photography, with plenty of photos on Flickr ( Oh, and he has a blog, which he posts to in the mornings while his brain is still warming up...
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James Spahr

works as a designer and programmer for Designframe Incorporated. His design work has been showcased in Graphis Books and in ID Magazine. He teaches undergraduate Information Architecture and Graphic Design at Pratt Institute.
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Jamie Owen

Jamie Owen is an eLearning Instructional Systems Specialist for the training arm of the Department of Veterans Affairs. His learning audience is comprised of medical practitioners and clinicians. In his current role, he serves as interaction designer, instructional designer, and web strategist. One notable tool he's created is a templatized system for helping SMEs chunk information so that it can be better articulated in web-based learning. He is also product manager for a decision branching tool called DecisionSim. Previously, Jamie worked for marchFIRST (USWeb/CKS) as an associate IA and interaction designer; for Ernst & Young as an interaction and graphic designer. Jamie's relevant background is in graphic design and education. He's keenly interested in the role of technology use in multicultural settings. He has his CUA credential from HFI; he is ABD in Instructional Technology at Kent State University. His website is .
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Janice Fraser

is a partner in Adaptive Path, a user experience design firm. She is on the faculty of San Francisco State University’s Multimedia Studies Program, is a regular contributor to New Architect magazine, and speaks frequently at design conferences, including Nielsen Norman Group User Experience conference.
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Jason Hobbs

Jason Hobbs works out of Johannesburg under the working title jh-01 ( He shares his time between teaching, writing, practicing user experience design for commercial clients and arts & culture projects. He collaborates closely with the arts collective and consultancy the Trinity Session and likes to talk shop, so email him.
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Jason Withrow

is a faculty member in the Internet Professional department ( at Washtenaw Community College ( He teaches a wide variety of web design classes, including classes on user experience, web coding, project management, and professional practices. He maintains an instructional website (, although it is mainly for his students.

Prior to entering the teaching field, he worked in industry as an information architect at a web design firm in Ann Arbor, Michigan. In his spare time he works as a freelance information architect and web designer.

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Javier Velasco

Information Architect in Chile. Currently at Universidad de Chile's Center for Web Research and at Yahoo! Research Latin America.
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Jay Melone

Jay Melone is a partner at New Haircut. He helps organizations like Prudential, Home Depot, and Rosetta Stone unlock the team and business value of design thinking. He accomplishes this through New Haircut's Product Sprint Program and design sprint facilitation. More about Jay can be found on: LinkedIn and Twitter.
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Jeanene Landers Steinberg

is the Web Director for and had the role of project manager during the creation of the Web site. Jeanene manages a team of eight people consisting of technical, editorial and online community staff who are responsible for maintaining and growing into a premiere Web site for LD information, guidance and support. Before joining Schwab Learning she attended the University of Illinois and received an M.S. in Library and Information Science and a B.A. from the University of Arizona.

Her favorite Web sites are Google and Jakob Nielsen's When she is not on the computer her favorite past times are spending time with her husband, Glen, and friends, playing and watching sports and like any stereotypical librarian, reading!

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Jeff Gothelf

is a Senior Information Architect at Braun Consulting’s Boston office. He has been practicing web design and information architecture since the mid-90s in the Mid-Atlantic and New England regions. His career has spanned a multitude of industries including retail, financial services, and pharmaceutical. While the majority of his work has focused on the web and its many applications, his ultimate goal in life is to create the world's most beautiful and usable toaster (one that would make Don Norman proud). When he’s not playing music he keeps tabs of his thoughts at Scattered, Smothered and Covered.
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Jeff Johnson

Jeff Johnson is Principal Consultant at UI Wizards, Inc., a product usability consultancy ( He also is a principal at, a consultancy focused on elder usability and accessibility. After earning B.A. and Ph.D. degrees from Yale and Stanford Universities, he worked as a UI designer and implementer, engineer manager, usability tester, and researcher at Cromemco, Xerox, US West, Hewlett-Packard Labs, and Sun Microsystems. He has taught at Stanford University, Mills College, and the University of Canterbury. He has authored many articles and chapters on Human-Computer Interaction, as well as the books GUI Bloopers, Web Bloopers, GUI Bloopers 2.0, and Designing with the Mind in Mind. His latest book, coauthored with Austin Henderson, is Conceptual Models: Core to Good Design (2011).
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Jeff Lash

Jeff is a recognized thought leader in product management, with over a decade of experience in the development of Web-based products and services. He currently works for SiriusDecisions, a research and advisory service which helps business-to-business companies improve their product management, marketing, and sales effectiveness. Prior to joining SiriusDecisions, Jeff was vice president, product portfolio management for a division of Reed Elsevier, a leading global provider of professional information solutions. He also served in senior-level product management positions across a portfolio of information products serving physicians and medical professionals, and helped design and roll out standardized product development processes across the organization. Jeff joined Reed Elsevier as a member of the user centered design team, working to understand user needs and design easy-to-use products and services, a role he also previously filled at such organizations as MasterCard and XPLANE. Jeff was a co-founder of the Information Architecture Institute (IAI), served three terms on the Advisory Board, and founded IAI’s Mentoring Program. He currently blogs about Product Management at How To Be A Good Product Manager in addition to delivering bite-sized daily nuggets of product management on Twitter (@jefflash).
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Jeff Parks

Jeff Parks parlayed his work in behavioural and cognitive psychology into one of today’s most recognized names in UX as a result of his trailblazing podcast on Boxes and Arrows. He is an international keynote speaker, a frequent guest lecturer, a business coach and mentor, and a tireless advocate of the patient-experience to quality healthcare. Jeff was a senior advisor in developing Central Europe’s largest UX conference, now run by Deloitte Digital and, through his former training company, Follow The UX Leader, he has inspired a new generation of UX professionals from Boeing to Zappos.
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Jeff Pass

Jeff Pass created his first website in 1996. Since then he has built a (second) career around a simple goal: present digital content in a way that is meaningful, compelling, and usable. Since 2000, he has focused exclusively on Federal Government clients and the Digital Government Strategy. Jeff’s primary hats are information architect and usability specialist, but he has worn every hat in the UX haberdashery. He is currently Lead User Experience Consultant at Aquilent.
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Jeff Tang

Jeff Tang is an information architect at Perficient XD, a design agency in Southern California. He works on responsive design projects for a wide variety of clients.
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Jens Jacobsen

Jens likes writing for multimedia and loves tracking down usability issues. He founded the company “Content Crew” in 2006, and is its CEO since this time. This company specializes on the production of podcast, with the focus on audio. Jens started as a technology writer. Soon he became fascinated by multimedia and began working in this field, first as programmer, then as a project manager. He led the creation of several large websites, interactive exhibits for science centers, and Web Based Training applications. After this, Jens worked as a consultant and information architect for website, museum and edutainment projects. He authored or co-authored several books, among them “Website-Konzeption” on information architecture and workflow for creating successful websites. It is published in German by Addison-Wesley (4th revised edition 2007). He publishes a monthly newsletter dealing with website production. (only in German, sorry!)
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Jerrod Larson

Jerrod Larson is a UX Manager at Qualtrics, a software company that develops tools to gather, view, and take action on customer and employee insights. Prior to joining Qualtrics, Jerrod held UX management and leadership roles at Alaska Airlines, Amazon, and Boeing. He's been in the UX field for over 15 years, and has a Ph.D. in Human-Centered Design from the University of Washington. Learn more:
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Jess McMullin

Jess is a consultant who helps the public sector improve policy design and service delivery. Through value-centered design, Jess works to maximize return on investment for his clients and return on experience for their users. His new venture, the Centre for Citizen Experience, works to promote design innovation in the public sector.
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Jesse James Garrett

is a founding partner of Adaptive Path, a user experience consultancy based in San Francisco. His contributions to the field of information architecture include the Visual Vocabulary, an open notation system for information architecture documentation that is now used by organizations around the world. Since 1995, Jesse has worked on Web projects for companies such as AT&T, Intel, Boeing, Motorola, Hewlett-Packard, and National Public Radio. Jesse's book, "The Elements of User Experience," based on his acclaimed model illustrating the relationship between strategy and design, is forthcoming from New Riders Publishing.
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Jim Kalbach

Jim Kalbach, former assistant editor at Boxes and Arrows, holds a degree in library science from Rutgers University, as well as a master's in music theory and composition. He is an active speaker and author on information architecture and usability in Germany, where he helped start an IA community. Jim is the author of the book Designing Web Navigation (O'Reilly, 2007) and blogs at Experiencing Information.
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Joe Lamantia

Joe Lamantia has been an active member and thought leader in the information architecture and user experience fields since 1996. A veteran architect, consultant, leader, and designer, Joe has worked successfully in a wide variety of industries and settings including: for-profit and non-profit organizations, startups, interactive agencies, consulting houses, system integrators, product companies, and social media. In 2000, he became an entrepreneur and started his own company.

Joe is the creator of the leading freely available tool for card sort analysis; a frequent writer and speaker on future directions in user experience, and the intersection of business, culture, design, and systems thinking; and author of the IA Building Blocks framework for portals and tile-based user experiences.

Joe is currently based in Amsterdam. He tweets as @moJoe and blogs at

Send recommendations on where to get a good bowl of noodles, or your favorite kind of hot sauce, to joe . lamantia [at]

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John Ferrara

John Ferrara is an information architect with Vanguard in Valley Forge, Pennsylvania. He has worked in the field since 1999, designing interfaces for websites, desktop applications, and web-based video games. John lives in the Phildelphia suburbs with his wife, Amanda, and blogs at

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John Zapolski

manages multidisciplinary design teams at Yahoo. He is very active in developing the user-centered design community, serving as advisor and former director of AIfIA, and as the new chair of the AIGA's Experience Design community.
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Jon Bolt

Hailing from Bath, UK, Jon ♥ startups and currently works as a UX designer for Brightpearl. Don’t be shy… catch up with Jon on Twitter or via the epicBagel blog.
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Jon Innes

Jon Innes is a UX consultant who helps companies develop and improve user-centered design and research processes. He also likes to get his hands dirty and do interesting UX project work. His experience spans a wide variety of domains, including consumer and enterprise software, consumer hardware, IT projects, and e-commerce website design. Jon has led UX teams and projects for several members of the Fortune 1000, both as a consultant and a member of an in-house team. Jon is a Certified Scrum Product Owner, with extensive experience integrating Agile and UX in both large distributed teams and early stage startups.
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Jonas Löwgren

Jonas Löwgren is professor of interaction design at Malmö university college and research director at the interactive animation studio, Eksjö, Sweden. His work is oriented towards interactive visualization, media interplay and IT design theory.
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Jonathan Boutelle

is a software engineer who has worked in the high-tech industry for the last decade, with experience spanning computer graphics, information visualization, and business-to-business ecommerce at such firms as AVS and Commerce One. He is currently principal at Uzanto Consulting where he specializes in integrating technology and business requirements into the practise of user experience design and analysis. He posts an occasional rant at and can be reached at jon at
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Jonathan Korman

A former consultant at Cooper, now The UX Guy at Riverbed Technology. Invented the abbreviation "IxD", which shows you not that he's influential, but that he's old.
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Jorge Arango

For the past 15 years, Jorge has helped organizations in Central America to make more effective use of interactive media. He was one of the first information architects in this part of the world, and founded BootStudio, one of the first web consultancies in the region. He is also an active member of the international UX community, and has served as an advisor, director, and president of the IA Institute, as well as managing editor of Boxes and Arrows.
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Joseph Selbie

Joseph Selbie is a founder and CEO of Tristream. Tristream specializes in web application design. Joseph's project roles include team leader, business analyst, experience designer, and workflow analyst. He is particularly adept at helping enterprises maximize the opportunity that new applications provide to increase productivity and ROI through improved workflow and usability. Joseph is co-author of “Best Team Practices for Designing User Strategy, User Experience and User Interface for Web-Delivered Applications,” and a frequent speaker at conferences such as the Nielsen Norman Group's Experience Design conference. Recently Joseph taught and consulted with Harvard's application development teams.
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Julie Stanford

has been a practicing experience designer since 1996 and is a partner at Sliced Bread Design, an interaction design and usability agency. Through her work at Sliced Bread, Julie has specialized in designing complex online, wireless, and voice applications for clients such as Elevon, Tellme, Agilent, and Casio. She also recently published a paper, commissioned by Consumer's Union, which analyzed how health and finance experts evaluate the credibility of websites in their field. Julie has extensive experience in designing finacially oriented applications ranging from enterprise resource planning applications for Fortune 500 companies to online financial advice for consumers. Other notable projects in her past include designing the first generation Oracle Support intranet, and working on one of the first voice interfaces for Sun that demonstrated the capabilities of Java. Julie has a B.S. degree in Symbolic Systems with a focus on Human Computer Interaction from Stanford Univerity and an M.A. degree in Communications with an Interaction Design specialization also from Stanford. In her spare time, Julie swing dances with her husband, plays with her border collie, and experiments with home improvement projects.
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Karah Salaets

Karah Salaets is a user experience researcher and strategist who hails from the state with the best flag, Maryland. Karah is currently a Senior Design Researcher for LiquidHub, part of Capgemini Invent, where she conducts and synthesizes user research for clients across industries. Her special interests are designing smart systems and processes for people operations, public health, and education.
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Karen Lindemann

Karen Lindemann is a qualitative researcher and user experience consultant. In 2005 she founded NetFlow – an Institute for Innovative Product and Market Research. She helps companies to truly understand their costumers. Therefore she conducts ethnographic studies and experience based interviews. She holds a master’s degree in Psychology and has a background in marketing. LinkedIn profile NetFlow
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Karl Fast

is a PhD student in library and information science at the University of Western Ontario. He also has a master's in LIS. His graduate work has included courses on organization of information, subject analysis, thesaurus construction, and facet analysis.
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Karl Groves

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Kayla Block

Kayla Block has worked in UX design for more than 15 years and most of her career is focused on making complex enterprise applications easy, efficient, and delightful to use. In addition to her design chops, she has deep expertise in Design Thinking, discovery research, user testing, and other forms of research to drive great design. She holds an M.A. in Clinical Psychology and uses her background in learning, perception, and memory in her design work. In her spare time, she changes dog's lives through behavior modification and by volunteering at her local shelter. She lives in Sacramento, CA. She is a UX Design Lead at BMC Software. She is an open networker on LinkedIn.
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Kevin Fenton

Kevin Fenton is the Creative Director at Design Center Inc. a Minneapolis-St Paul firm which designs mobile apps, VR experiences, and other digital tools which align with client processes. Kevin has published in design magazines such as Emigre and Eye (London) and the anthology Looking Closer II: Critical Writing on Graphic Design; he has been featured on KARE 11 nightly news on advertising to youth, lectured at the University of Minnesota on Starting A Story, and served as a mentor in the Visual Narrative MFA program at the School of Visual Arts (NYC). He holds a JD and an MFA from the University of Minnesota and a BA from Beloit College. He edits the Design Center Inc blog. Much of his writing on UX is improved by discussions with his colleagues at Design Center.
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Kevin George

Kevin, the Head of Marketing at Email Uplers - one of the fastest growing email marketing agencies and specializes in crafting beautiful email templates, PSD to HTML email conversion, and much more. He loves gadgets, bikes, jazz, and breathes ‘email marketing.’ He is a brand magician who loves to engage and share insights with fellow marketers. Download your first email template free for your next email marketing campaign.
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Kevin Goyena

I'm a Program Manager at a large software company with over 30 years experience in the industry.
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Kim Goodwin

Kim Goodwin is the author of the bestselling book, Designing for the Digital Age. Kim is currently consulting for clients in varied industries including aviation, consumer electronics, and retail. She spent most of the last decade as Vice-President, Design and General Manager at Cooper, leading an integrated practice of interaction, visual, and industrial designers and the development of the acclaimed Cooper U design curriculum. Kim has led projects involving a tremendous range of design problems, including web sites, complex analytical and enterprise applications, phones, medical devices, services, and even organizations. Her clients and employers have included everything from one-man startups to the world’s largest companies, as well as universities and government agencies. This range of experience and a passion for teaching have led to Kim’s popularity as an author and as a speaker at conferences and companies around the world.
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Kyle Soucy

Kyle Soucy is the founding principal of Usable Interface (, an independent consulting company specializing in product usability and user-centered design. Her clients have ranged in industries from pharmaceutical giants like Pfizer to publishing powerhouses like McGraw-Hill. She has created intuitive interfaces for a variety of different products, everything from web sites to touch screen devices. Kyle is the Founder and Past President of the New Hampshire Chapter of the Usability Professionals' Association (NH UPA), she has served as the Chair of PhillyCHI, the Philadelphia Chapter of the Association for Computing Machinery’s Special Interest Group on Computer-Human Interaction (ACM SIGCHI), and she is the local UXnet Ambassador for New Hampshire. She is very passionate about the continued growth of the usability and user experience design community. Location: Rochester, NH USA
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Lada Gorlenko

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Laura Klein

Laura Klein is a Lean UX and Research expert in Silicon Valley, where she teaches companies how to get to know their users and build products people will love. She blogs about UX, metrics, customer development, and startups at Users Know. Her book, UX for Lean Startups, was published by O’Reilly and is aimed at helping entrepreneurs learn enough research and design to let them validate their ideas. Twitter @lauraklein Book UX for Lean Startups
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Laura S. Quinn

is a technology strategy and information architecture consultant for both corporate and nonprofit clients. Her company, Alder Consulting, specializes in helping nonprofits build powerful internet and database systems with the resources they have (learn more about Alder Consulting at In her spare time, Laura prepares for a new career as a homesteader with faithful practice in cooking, gardening, sewing, and weaving.
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Lee McCormack

copy editor, forged his communication and information-design Kung Fu in the fires of the daily newspaper biz, where he researched, wrote and rendered the core essences of pretty much everything you can imagine, from fuel cells to shattered fibias to the stock market to the locations of proposed Walmarts. For fun, Lee wrote newspaper and magazine stories about various scab-inducing outdoor sports.

Lee is currently the senior (and sole remaining) information architect/designer/copywriter at AltaVista. He loves the Internet because it adds a new dimension—interaction—to his work.

Lee graduated from Humboldt State University on the Redwood Coast of Northern California, where he majored in journalism and mountain biking. He makes use of the latter degree every chance he gets.

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Lexie Lu

Lexie Lu is a UX content strategist and writer. She is a contributor to Marketo, Website Magazine and Envato. Feel free to subscribe to her design blog, Design Roast, or follow her on Twitter @lexieludesigner.
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Lis Pardi

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Liz Danzico

Liz Danzico is equal parts information architect, usability analyst, and editor. With nearly ten years of experience as a user experience professional, she makes information useful, usable, and delightful for websites of all shapes and sizes. Liz has organized information for sites across a variety of industries, including retail, publishing, media and entertainment, nonprofit, and financial services. She has overseen the editorial process for Rosenfeld Media, a publisher of user experience books, and is editor emeritus for Boxes and Arrows. Liz is a user experience consultant and chair of the MFA Interaction Design program at the School of Visual Arts. She’s on the advisory board of The Information Architecture Institute and is board officer for AIGA/NY, the professional association for design. In the past, Liz directed experience strategy for AIGA, where she was responsible for the national web presence and all online and New Riders publications. Before that, she directed the information architecture teams at Barnes & and Razorfish New York.
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Louis Rosenfeld

Lou is an independent information architecture consultant, and founder of Rosenfeld Media. Lou served as Argus Associates’ president from 1994-2001. Named a “Technology Pioneer” by Crain’s Detroit Business, Lou served as lead information architect on projects for such clients as AT&T, Borders Books & Music, Chrysler Corporation, Dow Chemical, and SIGGRAPH.

Lou is co-author (with Peter Morville) of the best-selling book, “Information Architecture for the World Wide Web”. Distinguished as the “Best Internet Book of 1998” by and called “The Most Useful Book on Web Design on the Market” by Jakob Nielsen.

Lou co-founded the Information Architecture Institute and UXnet, the User Experience Network.

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Luke Frake

Luke Frake is a CRO Specialist, keynote speaker, and director at Space Between. Follow Luke on Twitter @LukeFrake.
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Luke Wroblewski

Luke Wroblewski is the author of Site-Seeing: A Visual Approach to Web Usability, the User Experience Director at LukeW Interface Designs, and currently teaches interface design classes at the University of Illinois in Urbana-Champaign.
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Lyle Kantrovich

is a User Experience Architect with Cargill, Inc. He blogs his thoughts on usability, web design, information architecture and user experience practices at Croc o’ Lyle..
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Lynn Rampoldi-Hnilo

is a Usability Engineer/Researcher at PeopleSoft. She initiates and leads the user experience research efforts for the Supply Chain Management product line. Prior to PeopleSoft, she worked as a market researcher at Cheskin on media (e.g., Internet effects and transmedia trends), product development of communication technologies, and usability and interface design studies. Lynn completed her Ph.D. at Michigan State University with an emphasis on technology and cognition. She has taught communication theories and social science methodologies at Stanford, Michigan State University, and St. Mary's College.

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Lynn Stott

is an information architect and user experience consultant with a Ph.D. in anthropology and religious studies. Her IA and UX work is informed by insights and analytical processes developed in 10 years' of instructional design, in academic work in community structures, symbols and meaning, and in studies of literature and classical rhetoric. She has developed in-house IA/UX teams in large corporations and now teaches, conducts workshops, and consults with clients in a variety of industries through her firm, Vivid Think.
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Maciej Płonka

UX Consultant - EDISONDA
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Mandy Cornwell

Mandy Cornwell (formerly Lowey) is a User Experience designer currently working for Motorola, Inc. on mobile devices. Mandy presented at the Momentum user conference in Barcelona, Spain. The presentation revolved around her experiences in designing an application for the leading content management platform, EMC Documentum. This experience helped lead to the creation of "Change it Up! Adapting an Existing UI for a New Purpose."
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Marcin Lella

Marcin is a UX researcher interested in getting product teams to empathize with their users. He has led qualitative and quantitative studies at Amazon, Thomson Reuters, and Microsoft. Top dissertation & distinction in LSE Behavioural Science masters programme, Boston University magna cum laude.
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Marian Mota

Marian Mota is an Interaction Designer at SoftServe. He has 6 years of experience in digital and interaction design and is dedicated to creating easy to use and enticing interfaces. Marian holds a Master of Information Technology degree from Ukrainian Academy of Printing. He is extremely passionate about design and making the interaction between people and machines enjoyable and effortless. If you are interested in reading more by Marian please visit the SoftServe United blog, where he is a frequent contributor.
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marianne sweeny

Marianne Sweeny / @msweeny SR Search Strategist Marianne considers herself fortunate to be able to combine her passions for search and user experience at Portent Inc ( where she focuses on the user experience factors of SEO for client sites. Springtime finds her teaching Introduction to Information Retrieval at the University of Washington iSchool. She keeps trying to find a coding language to master.
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Marina Lin

Marina Lin is an Interaction Designer for Mobile Apps at She is also the co-founder of SerenadeMe, a custom song start-up based in Chicago. She has recently contributed a chapter to the textbook "Negotiating Cultural Encounters: Narrating Intercultural Engineering and Technical Communication." Her work has also appeared in Intercom, User Experience Magazine, and Business Communication Quarterly.
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Mark Pedersen

Mark has been developing for the web since 2001, always with a penchant for open-source technologies such as PHP. Since 2010 he has been working full time with app development, these days being employed at Nodes, a leading European app agency. He also regularly contributes to WordPress and other open-source projects.
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Mark Richman

Mark Richman is an award-winning User Experience Consultant in the Atlanta area. He has designed applications and websites for the Atlanta Symphony Orchestra, Georgia Power, Delta, AT&T and many other firms known primarily by their initials. He is also a songwriter and a recovering mainframe systems programmer.
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Marla Olsen

was a co-founder of Boxes and Arrows, and is a principal user experience designer with Shutterfly. She previously was an interaction designer at Yahoo! an information architect with The Capital Group and principal of Interaction by Design. Marla has done award-winning work for a variety of companies, from dotcom start-ups, to Hollywood studios, such as Disney, to Fortune 500 companies, including Nestle and Transamerica. She has taught at UCLA Extension, and written about and spoken at numerous conferences about user experience design issues.
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Martin Polley

Martin Polley (@martinpolley) is a hybrid interaction designer/technical writer at IFN Solutions in Israel, mostly for their client, Intel. He doesn't believe that designers should code, but that they benefit greatly from being able to do so. To that end, he has created a course, Livetyping, to help UX designers learn how to prototype in HTML, CSS, and JavaScript.
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Marty Gage

Prior to co-founding SonicRim in 1999, Marty spent ten years at Fitch Inc. defining user and market research to support the development of products, brands, and retail communications and spaces.
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Masood Nasser

Masood Nasser works as an Information Architect for one of the leading software firms in Mumbai. In his current role, he is helping shape the user experience of a health care insurance product
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Matt Queen

Matt Queen is a Drawer, Traveler, Product Designer, and Coffee Drinker. He is Head of UX at
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Maureen Kelly

Maureen has designed enterprise and consumer software for TiVo, Kana, and other companies in the San Francisco Bay Area. She's currently working as a Senior UI Designer at Guidewire. She also designed (and continues to redesign) Giftie Giftie, a personal project that lets people create their own online gift registries and share them with friends and family. (Caution: Beta!) She lives in Redwood City, CA, with her husband (Jack) and daughter (Annie, 4).
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Max Lord

Max Lord is a Boston-based designer and musician. Since graduating from MIT in 1995, he has interleaved enterprise-sized web projects for household names with independent music and sound-art experiments. At Berklee College of Music, he was instrumental (ba-da-chinzzz!) in launching the first online music school, He is now part of LocaModa, the mobile technology start-up that's bringing Wiffiti into the world. His personal site is at Wire Sounds.
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Meg Cole

is a graphic designer-turned writer-turned Webbie-turned information architect. She recently joined the content team at the National Association of REALTORS®, which will soon begin a massive inventory and redesign of the association's 400,000+ Web pages. She can be reached at mcole (at)
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Meg Hourihan

is the co-founder and former Director of Development at Pyra. She now works as an independent web consultant and freelance writer. You can reach her at meg (at)
Personal URL:
Quote: "To say you don't know is the beginning of knowing." - Chinese Proverb
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Meg Peters

Meg Peters is an information architect in the User Experience group at Marriott International. Since 1999 she has worked as an IA both internally and as a consultant, helping a variety of government, association, and private organizations provide customers with better web experiences. Past clients include the Department of Health & Human Services; IMF/World Bank; the National Association of Realtors®; the American Association of Museums; the City of Richmond, Virginia; and Upscale Resale, a furniture consignment store. In past lives Meg was a graphic designer and a writer for print, having majored in Graphic Design at Rhode Island School of Design. After seven years in advertising at The Washington Post newspaper, she began designing and writing for the web, which eventually led to IA.
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Mia Northrop

Mia has over 10 years experience marketing and developing products and experiences for online businesses. She applies her passion for finding the sweet spot between user-centered design principles and business objectives to clients as diverse as Ford, Merrill Lynch, EMC and XM Satellite Radio. Prior to joining Avenue A Razorfish, Mia worked for a who’s who of Australian internet companies including Fairfax Digital, Sensis, CitySearch Australia and SEEK. Her research interests include how visceral video game designs can translate to web experiences, and how game design methodologies can inform other digital design processes.
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Michael A. Morgan

Michael has worked in IT within the financial and business-service industries for almost 20 years. A generalist, Michael worked as a software engineer, product manager, and business analyst prior to beginning his career as a user researcher nine years ago. He conducts research during all phases of the product-development lifecycle and is currently supporting Scrum teams that are building security-management software for ADP’s HR enterprise software products. His true passion is understanding and telling the story of the user to influence product roadmaps. Michael has written articles on user research for UX Matters, UX Planet as well as LinkedIn. When he is not working, he enjoys running, music, and reading all things UX. Follow Mike: @mmorganUX. LinkedIn:
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Michael Angeles

an information specialist and site developer at Lucent Technologies, Bell Laboratories in the Information Solutions department. He maintains a weblog of information architecture news at michael (at)
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Mike Katz

Mike Katz leads the UX Research team at Groupon that is focused on improving the experience of Groupon merchants and consumers. Prior to working at Groupon, he held technical and leadership research positions at eBay and Yahoo! Mike is passionate about integrating the voice of the customer into product and strategic decisions.
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Mike Kuniavsky

is the author of Observing the User Experience: A Practitioner's Guide to User Research (Morgan Kaufmann), and has been developing commercial websites since 1994. He is a founding partner of Adaptive Path, one of the world's premier user experience consulting companies. Previous to co-founding Adaptive Path, Mike was the interaction designer of HotBot, the award-winning search engine, and creator of the Wired User Experience Laboratory, where he served as chief investigator.

He is currently an independent consultant, focused on ubiquitous computing and on the ways that such technology changes everyday objects and experiences. His blog is
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Mike Padilla

Mike Padilla is a user experience manager at Vanguard. Mike has led front-end development efforts for such companies as Fleet Credit Cards, Mellon Private Asset Management, The Bank of New York, Radian Guaranty, and Bessemer Trust. Macromedia has featured his usability designs. He received a B.S. in mechanical engineering, focusing on ergonomics, from Cornell University. Mike is an ardent advocate of high-fidelity prototyping during requirements development. In his spare time, he designed and developed Protonotes, a free web service that allows project team members to discuss system functionality, design, and requirements directly on prototypes with "sticky notes". See Mike's portfolio at

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Mike Steckel

is a Senior Information Architect at Trademark Media in Austin Texas.
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Milan Guenther

Milan Guenther is user experience practitioner, designer and consultant in Enterprise projects. He holds a Diplom-Designer degree in visual communication from FH Düsseldorf an MBA from the Institut Supérieur du Commerce de Paris. Milan is partner at the enterprise design associates, a consultancy and design studio working on organisational identity, user experience and business technology. He works an lives in Berlin and Paris, and wherever the current project might be.
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Milissa Tarquini

Milissa Tarquini is Director, User Interface Design and Information Architecture at AOL. An AOL veteran since 1995, she has been an integral part of creating the AOL legacy of designing easy-to-use software and content areas. She vaguely remembers her previous life as a graphic designer. She graduated from Hofstra University with a Bachelor’s degree from a whirlwind triple major of CompSci, Human Factors, and Fine Art. Her parents still can't believe their luck that the education they paid for has real application to her everyday work. Milissa lives in Montclair NJ, and if she is not at the AOL NYC offices trying to slash meaningless features from products, you can find her with her husband chasing their toddler-aged daughter, Isobel.
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Molly Wright Steenson

Molly Wright Steenson is a designer, author, professor, and international speaker whose work focuses on the intersection of design, architecture, and artificial intelligence. She is the Senior Associate Dean for Research in the College of Fine Arts, the K&L Gates Associate Professor of Ethics and Computational Technologies at Carnegie Mellon University and an associate professor in the School of Design (with a courtesy appointment in the School of Architecture). Steenson is the author of Architectural Intelligence: How Designers and Architects Created the Digital Landscape (MIT Press, 2017), which tells the radical history of AI’s impact on design and architecture, and the forthcoming book Bauhaus Futures (MIT Press, expected 2019), co-edited with Laura Forlano & Mike Ananny. A web pioneer since 1994, she’s worked at groundbreaking design studios, consultancies, and Fortune 500 companies. She holds a PhD in Architecture from Princeton University, a Master’s in Environmental Design (architectural history) from Yale School of Architecture, and a BA in German from the University of Wisconsin-Madison with honors and distinction.
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Montgomery Webster

Montgomery Webster is a freelance User Experience Designer and Analytics Technologist in Bristol: He uses data to innovate digital experiences and simplify everyday user tasks, from personalisation interfaces to fitness simulators. In his spare time, Monty watches, listens, and reads science-fiction.
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Naira Musallam

Naira is a Co-Founder of Frontier7, a platform that automates statistical expertise so users are able to gain timely insights. She is a full time Professor at NYU's Center for Global Affairs, where she teaches Applied Statistics, Analytic Skills, and Monitoring and Evaluation. She has over 13 years of experience working in the research space.
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Nancy Carl

is the Residential eMarketing Specialist for Armstrong World Industries, a leading manufacturer of flooring, ceilings, and cabinets. Her job involves working with internal business units to determine their interactive needs and implement them on Armstrong's award-winning website. Prior to joining Armstrong, she was Director of Interactive Strategies at Godfrey Advertising, a large business-to-business agency, where she helped many clients develop and implement web strategies. Working in the interactive field since 1996, Nancy began as an Information Designer and held various positions since then in the nebulous, ever-changing IA realm. Her specialties include e-business strategy, usability, content management, and information organization.
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Nate Bolt

Nate is fascinated by the personal, social, and cultural role of technology, and how research and design can transform those roles. After pioneering and directing the User Experience department at Clear Ink in 1999, which included the construction of Natural Environment and Remote Observation laboratories, Nate co-founded Bolt | Peters. He now serves as el presidente, where he has overseen hundreds of user research studies for Sony, Oracle, HP, Greenpeace, Electronic Arts, and others. Beginning in 2003, he led the creation of the first moderated remote user research software, Ethnio, which is being used around the world to recruit hundreds of thousands of live participants for research. Nate regularly gives presentations on native environment research methods in both commercial and academic settings, and is currently co-authoring Remote Research, a book on remote testing, published by Rosenfeld Media. Working with faculty at the University of California, San Diego, he created a degree titled "Digital Technology and Society," which focused on the social impact of technology. He also completed a year of communications studies at the Sorbonne in Paris, where he was jailed briefly for playing drums in public without a license.
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Nate Burgos

is a design manager at Chicago-based investment information innovator Morningstar, part of Fast Company's debut Fast 50. He also teaches computer graphics at Loyola University. He is the recipient of a Sappi "Ideas that Matter" design grant. He attended the Yale Summer Program in Graphic Design in Brissago, Switzerland and the Maine Summer Institute in Graphic Design. In addition to being a bibliophile of rare art and design books, his other passion projects include and
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Nathan Curtis

Nathan Curtis currently consults in the Washington DC area via EightShapes, LCC, a UX partnership with Dan Brown. He has been practicing varied disciplines within user experience design since 1998, and areas of interest include information architecture, interaction design, usability research, and front-end development. Prior to EightShapes, Nathan led efforts at Sprint Nextel, Inc for projects that include ecommerce shopping and checkout, account management, and web portals for wireless device data synchronization. Nathan enjoys writing about and realizing the potential of various tools of the information architect, including Adobe's InDesign and EightShapes' free template kit, EightShapes Unify (
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Nathan Gao

User Experience Designer in NYC, former Designer-in-Residence/Junior Instructor at General Assembly. Exploring the deep intersections between Information Architecture and Interaction Design.
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Nathan Shedroff

Nathan Shedroff is the chair of the ground-breaking MBA in Design Strategy at California College of the Arts (CCA) in San Francisco, CA. This program prepares the next-generation of innovation leaders for a world that is profitable, sustainable, ethical, and truly meaningful. The program unites the perspectives of systems thinking, design and integrative thinking, sustainability, and generative leadership into a holistic strategic framework. Students learn to create innovative products, services, and policy, as well as new business models. He is a pioneer in Experience Design, Interaction Design and Information Design, speaks and teaches internationally, and is a serial entrepreneur. His many books include: Experience Design 1.1, Making Meaning, Design is the Problem, Design Strategy in Action, and the upcoming Make It So. He holds an MBA in Sustainable Management from Presidio Graduate School and a BS in Industrial Design from Art Center College of Design. He worked with Richard Saul Wurman at TheUnderstandingBusiness and, later, co-founded vivid studios, a decade-old pioneering company in interactive media and one of the first Web services firms on the planet. vivid’s hallmark was helping to establish and validate the field of information architecture, by training an entire generation of designers in the newly emerging Web industry. Nathan is on the board of directors for Teague and the AIGA.
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Nick Cawthon

Nick Cawthon is a UX practitioner located in the San Francisco Bay Area. His focus has been interaction design, prototyping, and user research on desktop and mobile devices. He has written a book, Aesthetic and the Usability of Data Visualization, published during his time at the University of Sydney while pursing a graduate Human Computer Interaction research degree. Nick is also an event organizer for the local Interaction Designer's Association, where he co-ordinates monthly talks given by leaders within the industry. When not pushing pixels for his consultancy, Gauge Design, Nick enjoys rowing on the Oakland estuary before dawn and is constantly dreaming of new metaphors for the frustrations of corporate stagnation. Follow him on Twitter or connect on LinkedIn.
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Oded Napchi

Oded comes from a rich and extensive background in mass media. Following years of experience in traditional media as a radio station manager, TV show runner and chief content officer for the Israeli cables, In 1999 Oded founded Valis, a mobile communities start up that was the first to introduce location based communities. At 2008 Oded joined HIRO-Media the world leader for online video advertising. Since 2010 Oded serves CSO of HIRO-Media Oded holds a BA in Philosophy of Ideas from TAU and currently progressing with his MA in Philosophy of Ideas
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Olga Sanchez-Howard

Olga Sanchez-Howard is a User Experience consultant. Her focus is in providing information architecture , interaction design, and usability consulting, to design a better customer experience.
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Parrish Hanna

Parrish Hanna is VP, Director of Experience Planning at Arc Worldwide. Previously, Parrish served as President of HannaHodge, a groundbreaking user experience firm that he co-founded in 1998. For over a decade, he has spent the better part of each week planning better experiences for humans and refining the process to do so. He considers himself fortunate to have worked with brilliant people toward making the products of enlightened companies like Cadillac, Ford, Vanguard, Disney, Samsung, IBM, Sears, Intel, and Xerox easy and pleasurable to use. Parrish has a B.A. in Industrial Design, an M.A. in Human-Computer Interaction, and a handful of patents and industry awards. He's a regular publisher and speaker on issues related to experience design.
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Patrick Dubroy

Patrick Dubroy is a software developer and art school dropout. He's interested in the interaction between people and the things we build: programming languages, human-computer interaction, graphic design, industrial design, architecture, urban planning, and more. Patrick writes about programming, usability, and design at
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Patrick Stapleton

Principal Applications Engineer at Oracle within the User Experience organisation. The Applications Unlimited team of which I am a member looks at ways to add value (from a user experience perspective) to the broad array of Oracle's acquired technologies.
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Paul Adams

Senior User Experience Researcher at Google. I'm the research lead for sociability, and I work with teams building products and features for the social web. I've previously worked as a User Experience consultant at Flow (working with the BBC, The Guardian, Vodafone, London Underground, and others), and as an Industrial Designer at Dyson. I'm writing a book about the social web due out in late summer, and am speaking at the IA Summit in early April.
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Paul Matthews

Paul is a Senior Lecturer at the University of the West of England, Bristol, UK where he teaches UX, web development and information management. His research interests include philosophical and psychological aspects of online knowledge exchange and social question-answering.
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Paul Nattress

is a former United Kingdom-based information architect, who specialises in web content and sees IA as an invaluable skill set. He has worked in-house for several UK FTSE 100 companies. He loves IA, usability, web content, accessibility and his PlayStation 2. He can be reached at
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Paul Nuschke

Paul Nuschke is a researcher with 10 years of experience improving the interaction between people and technology, from websites and applications to smartphones and biomedical devices. His work has been presented at seminars and conferences including UPA, CHI, and HCI International.
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Peter Gremett

Peter Gremett, is an XD project leader, team motivator, and designer. He is passionate about design and creativity and understands that being a designer is more than just a job or a paycheck. He is currently employed at Intuit and lives in the bay area with his family. Peter keeps a blog on his design musings.
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Peter Jones

Peter is managing principal of Redesign Research, a consulting practice for information product design, independent research and innovation strategy, located in Dayton and Toronto. As a consultant, Peter organizes and conducts field, cognitive, and usability research on information practices (or knowledge work that uses and transforms information artifacts). Most of his design work is for information services for professional practices, such as medicine, law, research, or business. Dr. Jones is also managing partner of Dialogic Design International, which has developed and facilitates an integrated problem solving process called Structured Dialogic Design. SDD is a revitalized adaptation of the venerable Interactive Management process used for engaging mixed-stakeholder groups in participatory redesign for solutions to wicked sociotechnical problems, social change, and complex systems.
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Peter Merholz

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Peter Morville

Peter Morville is widely recognized as a founding father of information architecture. He co-authored the best-selling book, Information Architecture for the World Wide Web, and has consulted with such organizations as Harvard, IBM, Microsoft, and Yahoo!. Peter is president of Semantic Studios, co-founder of the Information Architecture Institute, and a faculty member at the University of Michigan. His work has been featured in many publications including Business Week, The Economist, Fortune, and The Wall Street Journal. Peter's latest book, Ambient Findability, was published in 2005.

He blogs at
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Rachel Grossman

Rachel Grossman is a UX researcher and information architect. Fascinated by the role technology plays in culture, she believes in the power of curiosity and well-timed, well-phrased questions to lead design efforts. She has helped a number of non-profit and government clients to improve their communication and technology efforts over the last two years. Prior to becoming a designer, she served in the Peace Corps (Ukraine) and then went on to develop and implement anti-corruption and governance programming in Russia and Ukraine. She has a Master's in Social Research from the European University at Saint Petersburg and a B.A. in English and Global Media from the University of Michigan. Her current interests are in the areas of design operations and cross organizational collaboration. Say hello on Twitter @radicallyrach!
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Rachel Lovinger

Rachel Lovinger is a Content Strategy Lead for Razorfish. Before that she worked in online publishing for almost seven years. She’s interested in relevance, findability, signification, and inherently funny words. Rachel was doing Content Strategy long before she realized it was an actual field.
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Rahel Anne Bailie

Rahel Anne Bailie provides content strategies for business impact for clients who care about content as corporate assets. This includes the architecture, interaction, and usability of text, visuals, and other intentionally designed elements on websites and web apps. She operates Intentional Design Inc, a Vancouver, BC consultancy focused on the sweet spot where content management, content development, and user experience meet.
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Rameet Chawla

Rameet Chawla is the founder of Fueled, an award-winning design and development company based in New York and London, and the founder of the Fueled Collective, a co-working space comprised of more than 35 startups in Manhattan. Combining a decade of experience architecting web and mobile applications, Chawla has created apps for a wide range of industry clients, from high-end fashion brands to successful tech startups. Chawla is passionate about building and being involved in disruptive technology ventures.
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Rashmi Sinha

spends her time researching, creating, and analyzing interactive experiences. Her current obsessions are cognitive anthropology and distributed cognition. She will be talking about free-listing and other user research methods at the AIfIA Leadership Seminar at the upcoming Information Architecture Summit in Portland.
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Rebekah Sedaca

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Rich Lee

Rich Lee / @richardlee_tn Rich has been fortunate in his career to work as a designer with amazing designers, as a developer with far more talented developers, and as a manager in several roles where he has learned to talk less, listen more, and pick good people to play with. He's worked with tiny firms and big corporations, and found the most important factor in any job is how much you want to get to your gig when you get up in the morning.
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Rob Tannen

Rob Tannen is the Director of Research at BresslerGroup, an established industrial design fim. He leads projects efforts in human factors, usability and design research. Rob authored numerous articles and presentations for the IDSA, the Human Factors & Ergonomics Society (HFES), and the Usability Professional's Association (UPA). He created and editsthe blog for the IDSA's Human Factors professional interest section, which promotes human factors knowledge and research methods to designers: Rob has a Cognitive Science from Vassar College, and Masters and Ph.D. degrees in Human Factors from the University of Cincinnati.
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Robert Goesch

Robert Goesch is a Product Designer and the Co-founder at DUMBO in Cologne, Germany. He co-founded DUMBO in 2017 to realize his vision of designing and shipping digital products that add real value to our everyday lives. With his team, he obsessively pursues the goal of building products that focus on user needs and correspond to human interaction patterns. He has worked with companies like Deutsche Telekom, AXA Insurances, and Lufthansa among others. He is a maker, using the power of design for change. Building products. With people. For people. In a digital world. Connect with Robert on LinkedIn or Twitter. Do not miss his thoughts on Design Strategy on Instagram.
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Robert Hoekman Jr

Robert Hoekman, Jr, is the author of Designing the Obvious (New Riders), Designing the Moment (New Riders), and Web Anatomy (New Riders, coauthored by Jared Spool). He is the founder of user experience strategy and design firm Miskeeto. Robert has worked with Adobe, Dodge, American Heart Association, Automattic, and countless others, and has spoken at industry events worldwide, including SXSW, An Event Apart, and Web App Summit. Learn more about Robert at He is @rhjr on Twitter.
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Ross Howard

Ross is a graphic designer who is passionate about emerging web technologies and how they will make the internet more useful for everyone. He currently works with the amazing team at Shift in New Zealand, and has a quiet little blog at
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Rudy Mutter

Rudy Mutter is the EVP of technology and a founding partner at Yeti LLC, a product-focused development and design studio in San Francisco. A veteran software engineer, Rudy led development on the "Chelsea Handler: Gotta Go!" app, which was featured on the hit Netflix show "Chelsea Does."
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Russ Unger

Russ has been working on websites since 1993—when there was only Notepad to code with and Mosaic was the only browser around. That was when he found his interest in User Experience Design and Information Architecture began to flourish. Since then, he has worked with a number of major brands, as well as on large scale Intranet and Extranet applications, biometric (fingerprint reader) applications and has worked creating interfaces for mobile applications He has also taught courses in Web and Interactive/Flash Design. Russ tries to actively blog on topics in User Experience Design at UserGlue UserBlog ( Russ is co-author of the book "A Project Guide to UX Design" with Carolyn Chandler for Peachpit Press.
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Ryan Olshavsky

, copy editor for Boxes and Arrows, is an Interaction Designer at EBay. Prior to joining Ebay, he was Interaction Designer working on messanger for Yahoo!, and before that Ryan spent 4.5+ years at Cooper Interaction Design (now, Cooper) as a Design Communicator.

Ryan has a long history with small, design-oriented publications—at various times he has written for, edited, and designed newsletters for his design class at Carnegie Mellon University (SAiD), the San Francisco Bay Area chapter of IDSA (InCA), and Cooper. When he's not working on newsletters, Ryan dabbles in illustration, “playing” guitar and bass, looking up words in the dictionary, watching “The Simpsons,” collecting “Futurama” merchandise, and pursuing other nerdy activities. You can learn more about Ryan on his personal website——if you're into that.

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Salvatore Palmisano

spent nine years as a CIO for a small Tallahassee, Florida company, and currently is a business analyst for a Tallahassee software firm. He specializes in team-based solutions development, and maintains “all things underanalyzed” at
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Sandy Greene

Sandy has been Intuitive Company’s Creative Director since our humble beginnings and is a constant driving force of quality and innovation. Sandy previously was the Interface Design Director for Chase and directed the team responsible for all Chase public marketing and secure banking online experiences. Having graduated in 1989 from Carnegie Mellon University with a BFA and focus on Interaction Design, he’s worked in small to medium sized digital and print agencies in NYC and Philadelphia, from hands-on Designer to Director. In addition to all the accomplishments, few know that Sandy sports a creative past as Art Director for a small independent record label (Bar/None Records in Hoboken), an indie-rock magazine (Big Takeover), and developed an ID Magazine award-winning furniture line (eat your heart out, IKEA). He’s also the proud owner of a car his kids think is cool, especially since acquiring the after-market rims.
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Sanjay Koyani

works for the Communication Technologies Branch of the National Cancer Insitute. He can be reached at koyanis (at)
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Sara Snow

Sara is a UX researcher at Qualtrics, where she focuses on survey distribution and panel management. Before Qualtrics, she was in UX research at Google and MasteryConnect. Sara has a Master’s in Information Science from the University of Texas at Austin.
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Sarah A. Rice

Sarah A. Rice is an information architect with over a decade of strategy and consulting experience, designing and executing excellent user experiences for companies such as Sony, Sun Microsystems, Microsoft, eBay, Princess Cruises and Yahoo! She has a master's degree in Information Science and consults with a number of user experience firms. She serves on the Board of Directors of the Information Architecture Institute, is active in the American Society for Information Science and Technology (ASIS&T), and is on the Advisory Board for the Dublin Core Metadata Initiative. She also speaks regularly at the Information Architecture Summit and other industry conferences. For more information about Sarah, see her website,

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Sasha Akhavi

Sasha Akhavi is a UX Designer, UI Developer, Scrum Master and author of Decodings: What Computers Have Taught Me About Being Human. Starting with producing 20 years ago, Sasha has made a career of making friends between humans and machines. He currently works for [24]7 Customer, Inc. in Toronto, tweets at @SA_Webmastery and maintains the page Sasha Akhavi, Humanity Geek on Facebook.
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Sasha Verhage

Sasha Verhage is a Senior Design Manager at Yahoo with over 10 years experience in software, internet and professional services industries. He is passionate about leading fast paced and high performing teams to successful outcomes. In his not so spare time, he makes award winning wine under the Eno label.
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Scott Berkun

is the design and usability training manager for Microsoft Corporation. He has been at Microsoft for eight years, including working on Internet Explorer 1.0–5.0 in various roles from usability engineer to program manager. He writes about design at http://www.uiweb.comand
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Scott Klemmer

is a doctoral candidate in the Group for User Interface Research at UC Berkeley. He has an MS in Computer Science from Berkeley, and a dual BA from Brown University: in computer science and art-semiotics.
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Scott McDaniel

is a user-centered designer with Cognetics Corporation. He has more than seven years of experience in designing and documenting software, networks, and telecommunications systems. As a designer, he helps establish vision and direction for products, researches prospective users, determines requirements, and provides detailed designs and specifications for both software and web. Scott first discovered usability upon joining the Society for Technical Communication as a novice technical writer. After several years of applying user-centered design methods to documentation, he made the switch to user interface design. In his off time, Scott plays the doumbek (a Middle Eastern drum), plays and designs games, and doesn't have enough time to watch all the movies he'd like. He definitely recommends looking at the user interfaces in Minority Report—quite fun!
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Scott McDowell

I'm a co-founder and managing partner of OneSpring LLC, an application definition firm based in Atlanta GA. I have an extensive background in User Experience Design and Information Architecture. My company provides services focused on Business Analysis and Information Architecture. Outside of work I enjoy sky diving, traveling and practicing my photography skills.
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Scott Smith

Scott is a content strategist at Second Story Interactive Studios in Portland, Oregon. Previously, he was a senior writer at a design firm and taught writing and literature.
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Seth Gordon

uses his understanding of user research and IA to improve user experiences and solve business problems. He has recently completed consulting projects for the Nielsen Norman Group and Razorfish. Visit him at, where there isn't a drop of content about user experience.
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Shanon Marks

Shanon Marks is president and founder of MU/DAI, a design firm that simplifies technology by blending the imagination of digital with the power of practical. MU/DAI’s work transforms ideas into experiences and makes technology more effective and useful.
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Shawn Smith

is a Senior Information Architect at Avenue A | Razorfish. Previously, he managed a User Experience design team at Vodafone, where he was part of the team that created the first prototypes for Vodafone's mobile data services portal (Vodafone Live!). He also co-managed the development of Vodafone's first set of mobile interaction design guidelines for developers. Fun fact: He is Shawn Smith VII in the Internet Movie Database.
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Shiv Singh

Shiv Singh has been with Avenue A | Razorfish since 1999 and has worked in its Boston, New York, San Francisco and London offices. He helps clients leverage digital technologies to develop meaningful and value driven customer and employee relationships. Most recently, Shiv founded and led the Enterprise Solutions practice at Avenue A | Razorfish. Visit The Workplace Blog for trends, commentary and new affecting the enterprise workplace and web 2.0. Shiv has just returned to Avenue A | Razorfish full time after having completed graduate work at the London School of Economics & Political Science. His current interests are in the areas of web 2.0 and social media. Read more at Going Social Now
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Skot Carruth

Skot Carruth is the CEO and co-founder of Philosophie, a digital innovation firm with offices in San Francisco, Los Angeles, and New York City. It helps large organizations validate and develop their promising ideas through agile design, rapid prototyping, and software craftsmanship.
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Sorin Pintilie

Sorin is an independent designer interested in words and the technology behind them. He likes to work with companies big and small that love to shape their story and carefully craft strategies.
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Stephen P Anderson

Stephen P. Anderson is an internationally recognized speaker and consultant based out of Dallas, Texas. He created the Mental Notes card deck, a tool that's widely used by product teams to apply psychology to interaction design. He’s also of the author of the book Seductive Interaction Design, which explores this topic of psychology and design in more detail. Prior to venturing out on his own, Stephen spent more than a decade building and leading teams of information architects, interaction designers and UI developers. He’s designed Web applications for technology startups as well as corporate clients like Nokia, Frito-Lay, Sabre Travel Network, and Chesapeake Energy. Between public speaking and project work, Stephen offers workshops and training to help organizations manage creative teams, make use of visual thinking, and design better customer experiences.
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Steve Baty

Steve Baty, principal at Meld Studios, has over 14 years experience as a design and strategy practitioner. Steve is well-known in the area of experience strategy and design, contributing to public discourse on these topics through articles and conferences. Steve serves as a Director of the Interaction Design Association (IxDA); is a regular contributor to; serves as an editor and contributor to Johnny Holland (, and is the founder of UX Book Club – a world-wide initiative bringing together user experience practitioners in over 80 locations to read, connect and discuss books on user experience design. Steve is co-Chair of UX Australia – Australia’s leading conference for User Experience practitioners; and Chair of Interaction 12 – the annual conference of the IxDA for 2012. Steve has, over the past six years, led teams to develop online strategies and experience architectures for clients across a broad spread of industries including: tourism, travel, transport, consumer electronics, manufacturing, government, and the arts. Steve holds post-graduate degrees in electronic commerce (M.Ec) and business administration (MBA) from the Macquarie Graduate School of Management; and a bachelor’s degree in Mathematics (Physical Mathematics & Applied Statistics) from UTS.
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Steve Fleckenstein

is an independent consultant focused on strategy and user experience consulting for government and non-profit clients. A webhead since 1994, he's managed site strategy and development projects for tech startups, non-profits, a large telecom firm, and government agencies. He lives just outside Washington D.C. with his wife and two young boys. Reach him at fleck (at)
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Steve MacLaughlin

Steve MacLaughlin is the practice manager of Blackbaud Interactive and is responsible for leading how Blackbaud delivers Internet solutions for its clients. Steve is a ten-year veteran of building successful online initiatives with a broad range of Fortune 500 firms, government and educational institutions, and nonprofit organizations. Before joining Blackbaud, Steve led award-winning online projects with clients such as the American College of Sports Medicine, BMW of North America, Carrier Corporation, Dow Chemical, Eli Lilly, Finish Line, Indiana University, Masco Corporation, NCAA, Roche, Thomson, and Verizon. Since joining Blackbaud, Steve has been focused on leveraging his experience to help clients develop successful integrated communication solutions. He has been recognized by the ePhilanthropy Foundation as an ePhilanthropy Master Training and is a frequent speaker on a variety of technology issues. Steve earned both his undergraduate degree and a Master of Science degree in interactive media from Indiana University.
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Steve Turbek

Stephen Turbek leads a user experience group at a major financial services company, helping clients manage complex problems to create efficient and enjoyable experiences for their users. Find out more at
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Tal Bloom

Tal has been working in the digital and consulting spaces since 2001 under such titles as experience designer, information architect and business analyst. He has a passion for creating elegant solutions to complex business problems. With unwavering ethical integrity and using purpose as a guiding light, he’s consistently helped the people and businesses with whom he engages embrace change and grow in healthy and sustainable ways. In 2007 he embarked on becoming observant in chassidic orthodox Judaism and became steeped in the Jewish mystical tradition. Before then he was trained in many modalities of healing, performed extensive research into the spectrum of philosophies and psychology, and graduated with first class honours from his engineering degree, in which he learnt advanced science. He believes deeply in the human-centred approach, finds working with empathy meaningful and cherishes seeing his peers and clients happy 🙂
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Tanya Rabourn

is an information architect and interaction designer. She's built sites for small retailers, major research institutions, and a whole lot in between. She is currently a doctoral student at The University of Texas Austin. Her personal website is
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Theresa Putkey

Theresa is an independent consultant in information architecture, content planning and writing. She runs Key Pointe Usability Consulting out of Vancouver, BC.
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Theresa Regli

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Thomas Bohm

Thomas Bohm studied graphic communication design at college (BTEC, Leicester College, UK) and university (BA, Norwich University of the Arts, UK), now works for book publishers and businesses, and continues to run User Design, Illustration and Typesetting a graphic communication design, illustration and production service. Writes, researches and occasionally publishes. Published Punctuation..? (2nd edition, User design, 2012) a fun and fully illustrated book on punctuation. Has been published in Information Design Journal, Baseline, Slanted and is a member of the Association of Illustrators and the International Institute for Information Design. Has won awards from the following competitions: British Book Design and Production Awards, 3x3 Magazine and European Design Awards. Fellow of the Communication Research Institute.
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Tim Noetzel

I’m a full-stack product designer passionate about creating products people love through data-driven design.
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Tim Yeo

Tim Yeo Design leader. Speaker. Bookbinder. Known for saying complex things simply. Formerly fintechs @OFX @Prospa, startup co-founder
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Toby Biddle

Founder and CEO of Loop11 Loop11 is an online usability and user experience testing tool, allowing individuals and companies to conduct online, unmoderated user testing on any kind of digital interface. Director of U1 Group U1 (formerly UsabilityOne) was founded in 2001 and is a niche consulting firm with specialist skills that blend professional market research, usability and User Centred Design.
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Todd Warfel

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Trevor van Gorp

Trevor is the co-author of "Design for Emotion", a book on designing emotion and personality. He is also the founder and principal of Affective Design Inc., a user experience consulting firm. You can reach him at: or Or follow him on Twitter: @trevvg or @affectivedesign
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Tyler Tate

Tyler Tate leads user experience at TwigKit where he has helped governments, not-for-profits, and blue-chip corporations build superb search experiences. Tyler also organises the Enterprise Search London meetup, has designed large web applications including Nutshell CRM, and is the creator of the 1KB CSS Grid. Tyler lives in London with his wife Ruth and son Galileo, and you can keep up with him on Twitter.
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Uday Gajendar

Uday Gajendar is a UI designer at Involution Studios, a digital design firm in Silicon Valley. Having worked at Oracle, Adobe, and frog, his repertoire includes enterprise apps, creative tools, and consumer concepts. He has spoken about design issues for DMI, IDSA, and the IA Summit. Most recently Uday published a chapter for the book "Thoughts on Interaction Design". Uday earned a Master's in Interaction Design at Carnegie Mellon after completing a BFA in Industrial Design at the University of Michigan. He also studied at RISD and University of Texas in Austin.
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Val Head

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Victor Lombardi

A passionate innovator and systems thinker, Victor collaborates with clients to model and demonstrate new strategic product development and management approaches. Drawing from extensive experience in the consulting, information architecture and IT industries, he brings his clients an integrated view of people, information, technology and strategy. Prior to founding MIG, Victor worked in information technology, building systems at the Boston Consulting Group, DDB Needham and others. After transitioning into digital media design he engaged in user research and product design while managing departments and project teams. He has advised and mentored executives and teams on marketing, systems design, process definition and development, and operating strategy at a number of companies, including the Ford Motor Company, J.P. Morgan, Verizon, Office Depot, Sharp Electronics and the Southern Poverty Law Center. Victor speaks and writes frequently on the need for more empathic and integrated views on management. He lives in New York City, and makes an almost perfect cup of espresso.
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Victor Yocco

Victor is a researcher and strategist at Intuitive Company, a user focused research, design, and development firm located in Philadelphia, PA. He is the current Vice Chair of PhillyCHI, an organization representing students and professionals interested in HCI and UX fields in Philadelphia and the Delaware Valley. Victor received his PhD from The Ohio State University, where his research focused on psychology and communication in informal learning settings such as science centers and zoos. His current interests include persuasive communication and incorporating social science theories into design. He has written on these topics for A List Apart, Smashing Magazine, and a number of academic journals. Connect with him on LinkedIn.
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Vivek Deshmukh

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Wendy Cown

Wendy's favorite use of IA is in the education environment, particularly in making the sciences accessible. She is currently helping faculty at Columbia University achieve learning objectives through the use of technology. An IA for seven years, Wendy has worked with corporate, non-profit, and educational clients and always enjoys seeing a site go live. She has a Master's from NYU's Interactive Telecommunications program and a B.S. in Science, Technology and Culture from Georgia Institute of Technology.
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Whitney Hess

Whitney Hess is an independent user experience design consultant based in New York City. She is a strategic partner with Happy Cog, and user experience consultant for boxee and other startups and major corporations. She writes about making stuff easy and pleasurable to use on her blog Pleasure and Pain. Keep in touch with her on Twitter!
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Whitney Quesenbery

is a principal of Whitney Interactive Design. As an interface designer and information architect, she has worked on projects from hospital management software to e-marketing web sites. She is the manager of the STC Usability SIG and a member of the board of directors for the Usability Professionals’ Association. She worked in New York and regional theater from 1976 until 1990 and is still a member of United Scenic Artists Local 829. Thanks, Mickey.
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Will Evans

Will Evans is founder and Principal User Experience Architect for Semantic Foundry with 14 years industry experience in presentation layer and user experience design from usability-focused User Interface architecture through the entire software product life-cycle for both thick and thin client applications. His experience includes UX Architect for AIR Worldwide, IA/UI Architect for consumer websites like & UX Architect/Interaction Designer for He has worked at enterprise technology companies Lotus/IBM where he was the information architect, and for Curl - a DARPA-funded MIT project at the Laboratory for Computer Science, which turned into a software company allowing him to work along side such notables as Tim Berners-Lee and Mike Dertouzos. Blog: Http:// Twitter: Semanticwill
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Will Hacker

Will Hacker is a senior UX professional and the author of Mobile Prototyping With Axure 7. He spent two and a half years working exclusively on mobile design, prototyping, and usability testing at He also has written about prototyping and user experience design for Smashing Magazine and UX Booth, and is a frequent speaker at design events in Chicago. Will is a Lead Interaction Designer at GE Capital, where he works on multi-device designs for commercial lending software. You can follow his tweets at @willhacker or visit his website at
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Yaniv Nord

Yaniv Nord has been designing and building web-based software since 1999. He lives and works in New York City, and is currently employed as a User Experience Lead with Razorfish.
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Zef Fugaz

I AIM TO MAKE PRODUCTS AND SERVICES BETTER FOR CONSUMERS, FOR BUSINESS, FOR SOCIETY AND THE ENVIRONMENT Zef is working towards designing for the ‘elimination of mice’ so in future his kids can just wink, shout or wave their hands around to do neat stuff online. With a background in writing, television, radio and music Zef’s focus is ‘experience design’, which encapsulates strategy, user research, interaction design and information architecture. Zef has well over a decade of experience developing new products, services, and user experiences for the web, desktop and devices. He has presented, and conducted workshops at conferences such as Webstock, Kiwi Foo Camp, ALGIM and GOVIS. His work has won a number of international awards including the prestigious NN/G Intranet Award (2008). He has featured in Computerworld, Unlimited, Boxes and Arrows and Pavement Magazine. Outside of work Zef runs a small record label and is working on ideas for social innovations using internet technology and social networks. Blog: Twitter: @zefamedia
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