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July 6, 2021 Lisa D. Dance

Flawed Products Harm – A Framework to Respond

Technology products are embedded in every aspect of daily life from homes, cars, phones, schools, workplaces. They’re in entertainment, healthcare,
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July 5, 2021 Diana Sonis and Lis Hubert

Forget the Trail of Breadcrumbs

Enterprises often have a simplistic understanding of navigational structures in UX Design. Companies shy away from messing with known organizational
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April 17, 2021 Shara Rosenbalm and Madeline Packard

Architecting Your Future: Conquering Imposter Syndrome

Imagine walking into a packed conference room (or jumping on a zoom call) for a meeting on a pressing topic.
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April 6, 2021 Heather Hedden

Taxonomies: Connecting Users to Content

Taxonomies may be thought of as hierarchies of categories to group and organize information to be found when browsing, or
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March 21, 2021 Alesha Arp

Focus on Usage Maturity: Part III

Using a Usage Maturity Matrix to Make Design and Strategy Decisions Early Foundations You may recall from earlier installments in
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December 7, 2020 Damian Cranney

A Digital Response to the Pandemic

In March 2020, the pandemic stretched across Europe to the UK and Ireland. As the governments of Northern Ireland and
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November 24, 2020 Lexie Lu

Customer Experience during a Pandemic

Global pandemics are a challenge for everyone. Customers look to institutions and businesses they already trust for answers. Meanwhile, companies
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November 11, 2020 Gerry Duffy

Usability Testing Guide

Usability testing is a core component of User Centered Design and can be used at any stage in the process.
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