Author: Michael A. Morgan

Michael has worked in IT within the financial and business-service industries for almost 20 years. A generalist, Michael worked as a software engineer, product manager, and business analyst prior to beginning his career as a user researcher nine years ago. He conducts research during all phases of the product-development lifecycle and is currently supporting Scrum teams that are building security-management software for ADP’s HR enterprise software products. His true passion is understanding and telling the story of the user to influence product roadmaps. Michael has written articles on user research for UX Matters, UX Planet as well as LinkedIn. When he is not working, he enjoys running, music, and reading all things UX. Follow Mike: @mmorganUX. LinkedIn: https://www.linkedin.com/in/michael-morgan-mba-ms-cua-945945/

Articles by this author:

Discovery, Research, and Testing

Understanding the Value of Workarounds

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As I stare down the tiny leaf-shaped fruit well of my yogurt container, I stop to think, why can’t I ever get ALL of the fruit from this little reservoir? There is always some fruit left over. My spoon is too wide to reach the corners. After trying other options in the silverware drawer, a closer look at the back of my spoon reveals the solution; the small and narrow curve of the spoon handle turns out to be a

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