Alana Schroeder, Author at Boxes and Arrows

Author: Alana Schroeder

Alana is a UX researcher and content strategist in Salt Lake City, where she combines content best practices, analytics analysis, and user testing to create user-focused sites. She’s especially interested in task analysis, information architecture, and user-centric language. Outside her day job, she consults for a variety of groups—from science and technology companies to advocacy organizations. She’s endlessly fascinated by how language can nudge user behavior and reduce cognitive load. Find her on LinkedIn and Twitter: @ealanaschroeder.

Articles by this author:

May 22, 2018 Content Strategy / Design Principles

UX Writing: The Case for User-Centric Language

Posted by Alana Schroeder

If I asked you what is one of the biggest problems on websites today, I’m willing to bet you wouldn’t say it has anything to do with words. But what if I told you it does? Let’s talk about user-centric language. One research group describes the usability problems that result from something as simple as using the wrong words on websites: “Writers often use the language they are most familiar with when describing offerings on websites, without realizing that those