Lynn Rampoldi-Hnilo, Author at Boxes and Arrows

Author: Lynn Rampoldi-Hnilo

is a Usability Engineer/Researcher at PeopleSoft. She initiates and leads the user experience research efforts for the Supply Chain Management product line. Prior to PeopleSoft, she worked as a market researcher at Cheskin on media (e.g., Internet effects and transmedia trends), product development of communication technologies, and usability and interface design studies. Lynn completed her Ph.D. at Michigan State University with an emphasis on technology and cognition. She has taught communication theories and social science methodologies at Stanford, Michigan State University, and St. Mary's College.

Articles by this author:

January 25, 2005 Discovery, Research, and Testing / User Centered

Uncovering Users In Your Own Organization

Posted by Lynn Rampoldi-Hnilo

Buying new clothes and looking at current fashions is usually much more interesting and exciting than digging through one’s closet or laundry hamper. However, there is a lot one can learn by stopping and taking a minute to examine one’s own clothes…

April 19, 2004 Discovery, Research, and Testing

Remote Contextual Inquiry: A Technique to Improve Enterprise Software

Posted by Lynn Rampoldi-Hnilo

Enterprise software usability is difficult to evaluate because the standard product shipped on a CD is almost always customized when it is implemented. How then can we learn about the design issues that actual users encounter with customized software?