Jamie Owen is an Instructional Systems Specialist for a training arm of the Department of Veterans Affairs. His learning audience is comprised of medical practitioners and clinicians. In his current role, he serves as interaction designer, instructional designer, and web strategist. One notable tool he's created is a templatized system for helping SMEs chunk information so that it can be better articulated in web-based learning. Previously, Jamie worked for marchFIRST (USWeb/CKS) as an associate IA and interaction designer; for Ernst & Young as an interaction and graphic designer. Jamie's relevant background is in graphic design and education. He's keenly interested in the role of technology use in multicultural settings. He recently earned his CUA credential from HFI. He is a PhD candidate in Instructional Technology at Kent State University. His website is www.jamieowen.info .