Jamie Owen is an eLearning Instructional Systems Specialist for the training arm of the Department of Veterans Affairs. His learning audience is comprised of medical practitioners and clinicians. In his current role, he serves as interaction designer, instructional designer, and web strategist. One notable tool he's created is a templatized system for helping SMEs chunk information so that it can be better articulated in web-based learning. He is also product manager for a decision branching tool called DecisionSim. Previously, Jamie worked for marchFIRST (USWeb/CKS) as an associate IA and interaction designer; for Ernst & Young as an interaction and graphic designer. Jamie's relevant background is in graphic design and education. He's keenly interested in the role of technology use in multicultural settings. He has his CUA credential from HFI; he is ABD in Instructional Technology at Kent State University. His website is www.jamieowen.info .