We need a way to document and express mental models that is as simple and robust as personas for user profiles and scenarios for tasks. By laying out users’ current mental models and a target mental model, we can clarify our thinking and communication about the user interface’s objects, metaphors, and interaction.
is a user-centered designer with Cognetics Corporation. He has more than seven years of experience in designing and documenting software, networks, and telecommunications systems. As a designer, he helps establish vision and direction for products, researches prospective users, determines requirements, and provides detailed designs and specifications for both software and web. Scott first discovered usability upon joining the Society for Technical Communication as a novice technical writer. After several years of applying user-centered design methods to documentation, he made the switch to user interface design. In his off time, Scott plays the doumbek (a Middle Eastern drum), plays and designs games, and doesn't have enough time to watch all the movies he'd like. He definitely recommends looking at the user interfaces in Minority Reportquite fun!