Using Technical Communication Skills in User Experience

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It started with the small stuff. I sweated it all: field labels, button positions, lining up the label and the field, ensuring the icon was understandable. After 2 1/2 years of correcting designs, the heavens opened: the project was delayed, and no one could do the requirements and UI design. How were they going to get it all done? Special T (that’s me) stepped in to save the day, of course. “If you don’t have time, then I’d like to do it.”

I don’t care; I’ll take scraps (err—experience) where I can get it. I come from a technical communication background and seen many successes and failures with user experience in the software world.

It started as a backwards, fix-the-design approach but eventually became a more forward process, designing from a blank slate. Technical communication skills can be a great starting point to an interesting and more lucrative user experience career, if the communicator knows how to apply those skills.

User experience professionals can also learn some lessons from and find potential recruits in technical communicators as they have skills that can be applied directly to the design process. Continue reading Using Technical Communication Skills in User Experience