Process and Methods

The recent rise in more powerful technologies that provide richer user experiences online has presented us with a challenge. As designers, we are moving from from designing for “PIAs” to designing for “RIAs.” Does our documentation style change with the technology? Will our standard ways do the job?

User journeys are a method for conceptualising and structuring a website’s content and functionality. These journeys allow us to shift away from thinking about structure in terms of hierarchies or a technical build; instead you create a narrative around your user’s needs.

Entertainment, education, and collaboration software is often used by two or more people simultaneously. Each of these groups has a different set of needs and expectations, and each can be modeled as a group persona, rather than as individual users.

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