Daan Lindhout, Author at Boxes and Arrows

Author: Daan Lindhout

Daan Lindhout is Head of UX for Qualtrics, a software company that develops tools to gather, view, and take action on customer and employee insights. Dan heads the UX team. Prior to joining Qualtrics, Daan held UX leadership positions at Socrata, Moz, F5 Networks, and Sumtotal Systems. Before that, Daan spent seven years at Microsoft in various roles involving UX and industrial design. Daan has a MSc in Industrial Design Engineering from Delft University of Technology in the Netherlands. Connect with Daan on LinkedIn.

Articles by this author:

July 16, 2017 Process and Methods

Monitoring User Experience Through Product Usage Metrics

Posted by Jerrod Larson Daan Lindhout

Introduction User experience (UX) teams have many types of data at their disposal to ascertain the quality of a digital product’s user experience. Traditionally, these sources have focused on direct customer feedback through methods such as interviews and usability studies,