Jerrod Larson, Author at Boxes and Arrows

Author: Jerrod Larson

Jerrod Larson is a UX Manager at Qualtrics, a software company that develops tools to gather, view, and take action on customer and employee insights. Prior to joining Qualtrics, Jerrod held UX management and leadership roles at Alaska Airlines, Amazon, and Boeing. He's been in the UX field for over 15 years, and has a Ph.D. in Human-Centered Design from the University of Washington. Learn more: www.jerrodlarson.com

Articles by this author:

February 20, 2018 Case Studies

Case Study: How to Build a Digital User Experience Monitoring System

Posted by Jerrod Larson Sara Snow Daryl Pinkal

Most software user experience and product management teams have similar questions: How do users feel about our products? How is our product experience changing over time? How do users feel about a recent change we’ve made in the product? Our

July 16, 2017 Process and Methods

Monitoring User Experience Through Product Usage Metrics

Posted by Jerrod Larson Daan Lindhout

Introduction User experience (UX) teams have many types of data at their disposal to ascertain the quality of a digital product’s user experience. Traditionally, these sources have focused on direct customer feedback through methods such as interviews and usability studies,