Author: Jerrod Larson

Jerrod Larson is a UX Manager at Qualtrics, a software company that develops tools to gather, view, and take action on customer and employee insights. Prior to joining Qualtrics, Jerrod held UX management and leadership roles at Alaska Airlines, Amazon, and Boeing. He's been in the UX field for over 15 years, and has a Ph.D. in Human-Centered Design from the University of Washington. Learn more: www.jerrodlarson.com

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Case Studies

Case Study: How to Build a Digital User Experience Monitoring System

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Most software user experience and product management teams have similar questions: How do users feel about our products? How is our product experience changing over time? How do users feel about a recent change we’ve made in the product? Our user experience (UX) and product teams are no different, so we set up a system that provides an ongoing stream of data that answers these questions and does much more. In this case study, we describe our user experience monitoring

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Process and Methods

Monitoring User Experience Through Product Usage Metrics

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Introduction User experience (UX) teams have many types of data at their disposal to ascertain the quality of a digital product’s user experience. Traditionally, these sources have focused on direct customer feedback through methods such as interviews and usability studies, as well as surveys[1] and in-product feedback mechanisms. Beyond survey methodologies, however, it can be time-consuming to create a recurring channel of in-depth UX insights through these traditional UX research methods because they require time to conduct, analyze, and create

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