Gone, thankfully, are the days when the user experience and the user interface were an afterthought in the website design process, to be added on when programming was nearing completion. As our profession has increasingly gained importance, it also become increasingly specialized: information design, user experience design, interaction design, user research, persona development, ethnographic user research, usability testing—the list goes on and on. Increased specialization, however, doesn’t always translate to increased user satisfaction.
My company conducted a best practice study to examine the development practices of in-house teams designing web applications—across multiple industries, in companies large and small. Some teams were large and highly specialized, while others were small and required a single team member to perform multiple roles. We identified and validated best practices by measuring user satisfaction levels for the applications each team had designed; the higher the user satisfaction scores for the application, the more value we attributed to the practices of the team that designed it. Continue reading Bringing Holistic Awareness to Your Design