Jess McMullin

Jess is a consultant who helps the public sector improve policy design and service delivery. Through value-centered design, Jess works to maximize return on investment for his clients and return on experience for their users. His new venture, the Centre for Citizen Experience, works to promote design innovation in the public sector.

Stories by Jess McMullin

Design games offer an alternative to traditional methods for brainstorming, collecting requirements, building team communication, modeling, and prototyping. Jess McMullin shows us how game principles and examples can complement existing methods.

Design is driven by many considerations. But on each project I’ve worked on, there seems to be a consistent center — a driver that determines priorities, direction, and the metrics used to measure success.

March 11th, 2002

Getting into Government Consulting

From Washington, D.C. to Olympia, Washington, there’s a rich potential for user experience consultants of all flavors to provide services to government. In this article I’ll share some thoughts directed toward you, the independent consultant or small firm that would like to work with government.