Author: Chelsey Glasson

Chelsey Glasson is a user researcher who has led research programs for a variety of companies, both large and small. She currently works at Facebook as a user research lead. Outside of work, she keeps busy with raising her kids and exploring the Pacific Northwest. Chelsey can be found on LinkedIn.

Articles by this author:

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Workplace and Career

So you want to be a UX manager?

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I remember a graduate student once asking me if she should continue on to a PhD program after completing her master’s degree. I asked her what she thought the benefits were to getting a PhD; she responded that having a PhD would put her on a faster track into management. Her thinking was driven by a common and faulty assumption held by many—that eventually, to progress in your career as a UX professional, you have to become a manager. The

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Discovery, Research, and Testing / Learning From Others / Process and Methods

User Research With Small Business Owners: Best Practices and Considerations

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The majority of our work at Google has involved conducting user research with small business owners: the small guys that are typically defined by governmental organizations as having 100 or fewer employees, and that make up the majority of businesses worldwide. Given the many hurdles small businesses face, designing tools and services to help them succeed has been an immensely rewarding experience. That said, the experience has brought a long list of challenges, including those that come with small business

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Discovery, Research, and Testing / Learning From Others / Workplace and Career

Five Things They Didn’t Teach Me in School About Being a User Researcher

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Graduate school taught me the basics of conducting user research, but it taught me little about what it’s like working as a user researcher in the wild. I don’t blame my school for this. There’s little publicly-available career information for user researchers, in large part because companies are still experimenting with how to best make use of our talents. That said, in the midst of companies experimenting with how to maximize user researchers, there are a few things I’ve learned

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