Author: Will Hacker

Will Hacker is a senior UX professional and the author of Mobile Prototyping With Axure 7. He spent two and a half years working exclusively on mobile design, prototyping, and usability testing at Cars.com. He also has written about prototyping and user experience design for Smashing Magazine and UX Booth, and is a frequent speaker at design events in Chicago. Will is a Lead Interaction Designer at GE Capital, where he works on multi-device designs for commercial lending software. You can follow his tweets at @willhacker or visit his website at willhacker.net.

Articles by this author:

Case Studies / Discovery, Research, and Testing / Learning From Others

Honing Your Research Skills Through Ad-hoc Contextual Inquiry

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It’s common in our field to hear that we don’t get enough time to regularly practice all the types of research available to us, and that’s often true, given tight project deadlines and limited resources. But one form of user research–contextual inquiry–can be practiced regularly just by watching people use the things around them and asking a few questions. I started thinking about this after a recent experience returning a rental car to a national brand at the Phoenix, Arizona,

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Design Principles / Process and Methods

Managing Website Accounts in Cross-Platform Contexts

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So you want to extend your website’s account management features to mobile devices. Well you’re not alone; most major websites today have cross-platform accounts and profiles that make for a more engaging and cohesive user experience. And many sites enable account management features on mobile devices. After all, you want people to be able to interact with your product or service whenever and wherever. The trick is knowing which features to add to the mobile account management experience. Devices and

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