Simplify your work and your life by learning the tools and techniques that authors have used to conquered gnarly problem spaces. From avoiding burnout to doing scrappy research on a shoestring budget, you’ll benefit from their experience, avoid making the mistakes they made, and go on to make all new mistakes of your own. (Then contribute your learnings back to us!)
At this point in experience design’s evolution, satisfaction ought to be the norm, and delight ought to be the goal. As design professionals, how do we create opportunities for customer delight?
Continue readingThe similarities between web design and retail shops, suggest that the retail environment, which has centuries of experience behind it, might have a few lessons to teach those of us in the emerging discipline of web design. This first part of a three-part article explores the first two of nine lessons.
Continue readingIn our second excerpt from the newly-released second editon of “Information Architecture for the World Wide Web.” the authors look at how the MSWeb team succeeded at spreading its gospel through a huge organization like Microsoft when similar efforts at smaller companies often fail.
Continue readingWe’re please to bring you the first of two excerpts from upcoming second editon of “Information Architecture for the World Wide Web.” The excerpts look at MSWeb, which the authors say provides a glimpse of what most intranets will be doing in three to five years.
Continue readingNo column on information architecture deliverables would be complete without at least some mention of tools. Dan Brown offers three tips on using Visio, Microsoft’s diagramming application, that should make your life easier and more efficient.
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