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Category: Process and Methods

Simplify your work and your life by learning the tools and techniques that authors have used to conquered gnarly problem spaces. From avoiding burnout to doing scrappy research on a shoestring budget, you’ll benefit from their experience, avoid making the mistakes they made, and go on to make all new mistakes of your own. (Then contribute your learnings back to us!)

March 26, 2002 Case Studies / Personas / Process and Methods

Taking the “You” Out of User: My Experience Using Personas

Posted by Meg Hourihan

Meg Hourihan, co-founder of Pyra – the company behind Blogger, shares her team’s experience in the discovery of Alan Cooper and the use of personas. Through their practical application, she tells the tale of how a product cycle was turned on its ear as the team discovered they weren’t anything like their users.

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March 12, 2002 Deliverables / Personas / User Centered

Bringing Your Personas to Life in Real Life

Posted by Elan Freydenson

The way you communicate the personas and present your deliverables is key to ensuring consistency of vision. Without that consistency, you’ll spend far too much time arguing with your colleagues about who your users are rather than how to meet their needs.

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March 11, 2002 Deliverables / Learning From Others / Process and Methods

Learning from the “Powers of Ten”

Posted by Erin Malone

To most designers, the Eames name brings to mind rows and rows of molded plywood chairs and Herman Miller furniture of the 1950s. But the Eameses were more than just designers of furniture; they were masters of exploration and experimentation into the realm of experience.

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March 11, 2002 Process and Methods

Making Emotional Connections Through Participatory Design

Posted by Marty Gage

Most of the people we talk to believe that the desired end result of experience design is an emotional connection between a person and her experience with a product or service. When a company is able to make them, such connections can have a positive impact on the company’s brand.

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March 11, 2002 Process and Methods / Professionalism

When the Show Must Go On, It’s Time to Collaborate Or Die

Posted by Whitney Quesenbery

Lighting design has a utilitarian role: to put enough light on the stage so that the audience can see the actors. But the lighting also helps shape the performance by providing the color and overtones that add meaning and layers and depth. The same mix of art and technology, craft and discipline exists in user interface design.

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