Case Studies

It’s common in our field to hear that we don’t get enough time to regularly practice all the types of research available to us, and that’s often true, given tight project deadlines and limited resources. But one form of user research–contextual inquiry–can be practiced regularly just by watching people use the things around them and…

A quote that I stumbled on during grad school stuck with me. From the story of the elder’s box as told by Eber Hampton, it sums up my philosophy of working and teaching: “How many sides do you see?” “One,” I said. He pulled the box towards his chest and turned it so one corner…

From the early Christians to the Eames, we’ve been telling stories in space. Now that media installations are becoming more prevalent, how do we use them to inspire and effect users? Second Story faced that challenge when they created an installation for the University
of Oregon.

January 22nd, 2009

Researching Video Games the UX Way

A Look at How Bolt|Peters Researched Usability for Spore

Video game research is mostly focus groups and controlled lab play. For EA’s Spore, Bolt|Peters set out to do better by letting the users play the game in a natural environment, without interference from other players, researchers, or arbitrary tasks.

June 1st, 2008

Comics for Consumer Communication

Reaching Users with Word and Image

Though popular in the development process, designers can use comics for communication to consumers as well. Rahel Anne Bailie digs into her past to show us how she has used comics in the past in the hope that we can utilize them with a wider audience.

March 27th, 2008

We Tried To Warn You, Part 2

Failure is a matter of timing

Some failure allows organizations to learn and grow; others times it can be catastrophic. In Part 2 of his series, Peter Jones explores timing dynamics of large projects and alternatives to the framing of UX roles and organizations today.

March 20th, 2008

We Tried To Warn You, Part 1

The organizational architecture of failure

Some failure allows complex organizations to learn and grow; others can be catastrophic. Peter Jones explores
how, as designers, we have a
responsibility to detect and assess
the potential for large-scale failure.
How can we help stop the train?

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