S.R. Ranganathan was the greatest librarian of the 20th Century. His ideas influenced every aspect of library science, yet, as impressive as his accomplishments were, Ranganathan didn’t start out with the intention of becoming a librarian at all.
Continue readingAt this point in experience design’s evolution, satisfaction ought to be the norm, and delight ought to be the goal. As design professionals, how do we create opportunities for customer delight?
Continue readingAs computers and digital devices increasingly insert themselves into our lives, they do so on an ever increasing social level. Designers need to understand the context of use and include the whole of a user’s experience into the solution when creating a computer interface.
Continue reading“Experience design” doesn’t just apply to online design. Paco Underhill’s “Why We Buy: The Science of Shopping” explores customer experience and consumer behavior as they affect retail and offline environments and in turn provides dozens of lessons for those in web development.
Continue readingIt doesn’t replace information architecture. And it’s really not a school or brand of information architecture. Findability is about recognizing that we live in a multi-dimensional world, and deciding to explore new facets that cut across traditional boundaries.
Continue reading