Learning From Others

It’s common in our field to hear that we don’t get enough time to regularly practice all the types of research available to us, and that’s often true, given tight project deadlines and limited resources. But one form of user research–contextual inquiry–can be practiced regularly just by watching people use the things around them and…

You’re weird. In a good way, but weird nonetheless. Weird in the sense that people outside of work likely have absolutely no clue what it is you do. Maybe many at work as well. For me, this weirdness manifests itself at parties. Inevitably, a new acquaintance asks me what I do. Beads of sweat form…

I can draw. I went to art school. I studied painting until I fell out with the abstract expressionists and switched to photography. But I can draw. What I cannot do is diagram. I always wanted to. I have models in my head all the time of how things work. But when it comes time…

April 15th, 2014

Reorgs: Rocky or Righteous?

Designing the experience of company transition

As designers, we grapple every day with challenging projects. This of course is part of what keeps us coming back. Some challenges, although not directly related to project work, can still be looked at through a UX lens. In this case, I’m talking about a phenomenon you’re likely familiar with: company reorganization. If you’ve been…

That old cliché isn’t true: all good things don’t have to come to an end. It’s possible to prepare your team for ongoing success and growth, but you have to be smart about how you do it. In this series I’ve shared what’s worked for us at Intuitive Company. How we thought of our team…

Does your company have display booths at trade shows and conferences? Typically, these are marketing-dominated efforts, but if you make the case to travel, working the booth can be used for user research. Here’s how I’ve done it. Positioning and justification At times it can be a hard internal sell to justify the costs and…

The process of designing any sort of human experience, regardless of purpose or platform, is centered around reaching a desired outcome, ideally with as little fuss and as much joy as possible. The purpose of an experience and the platform on which the experience takes place will vary: purchasing a plane ticket on a tablet…

January 28th, 2014

Evolving a Creative Workplace: Step 7

Picking

After discussing how to prepare, plant, water, fertilize, till and experiment with and then observe and protect your organic garden of a team, I’m happy to announce that the last two steps are quite fun. You’ve worked hard to grow your business and have made the necessary tweaks along the way. Things couldn’t be better….

January 14th, 2014

Evolving a Creative Workplace: Step 6

Observing and protecting

In this series, I’ve been using an organic garden analogy to describe how we’ve grown Intuitive Company sevenfold over the past five years. In previous installments I gave advice on how to prepare your organization for growth, and what it means to plant the right people into the mix, water and add fertilizer to encourage…

Improvisation is a very old and time-tested form of theater. The earliest use of improvisation is found in records of a Roman farce performed in 391 BC. Given its long history, it’s surprising to me that in our modern world, comedy–and comedic improvisation–is considered a low-brow form of entertainment. It is generally eschewed by the…

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