At the heart of design are the stories that give meaning to the work. Andrew Hinton meditates on what stories have taught him about information architecture and the people inhabiting the places he’s helped design.
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Personas and the Role of Design Documentation
Andrew Hinton digs into the origins of the persona and reflects on how business uses (or misuses) design documentation.
Continue readingObserving the User Experience: A Practitioner’s Guide to User Research
With all the attention to usability over the last five years or so and the wonderful swelling of information-architecture-related books just since 2001, you would think we would have enough methods and advice to keep our projects in perfect tack. But so many of these resources, excellent though they are, tend to be more about how to pilot the ship than how to find that all-important star and keep it in sight.
Continue readingSmall Pieces, Big Thoughts
“Small Pieces Loosely Joined” is touted on the cover as “A Unified Theory of the Web.” But its author, David Weinberger, knows better. And he says as much in the book. It’s a unified theory, but not the kind you sum up in a tidy little equation.
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