Authors

Fred Leise

Fred is a taxonomy design consultant and back-of-book indexer, with experience in information architecture and user experience research. He serves as senior taxonomist for K Street Partners. He previous served as manager of the taxonomy team for the Online Business Unit of Sears Holdings Corporation. He is an indexing instructor for the University of California, Berkeley Online Extension Division and regularly presents sessions and workshops on taxonomy design and indexing. He trained as an information architect at Argus Associates and has worked with such clients as Salesforce, IGT (international gaming company), Harpo, Inc., Disney, Abbott Laboratories, Accenture, LookSmart.com, and Hewlett-Packard.

Fu-Tien Chiou

Fu-Tien Chiou is the senior information architect for Capital Group Companies, in Los Angeles. His responsibilities include setting up corporate-wide information design and usability assessment processes, information architecture and user interface design, and mentoring in user-centered-design methodology. He is a licensed architect with a post-graduate degree in environment and human behavior.

Fu-Tien has frequently spoken in professional conferences including the HFES Annual Conference, CHIFOO, OCCHI, and IA Summit. He has been published in and contributed to professional magazines, including IT World and eBusiness Advisor. As a native of Taiwan, Fu-Tien has a deep understanding of cross-cultural user experience. He holds a Bachelor of Architecture from Tunghai University in Taiwan and an Masters in Architecture from Georgia Tech in the area of “Environment & Behavior.”

Gabriel Biller

Twitter: @gbiller

Gene Smith

works for the government of Alberta, Canada. He leads the team responsible for the content, IA, design and usability of the main government web site (http://www.gov.ab.ca), and manages a government-wide web site standards process. He occasionally writes on his web site www.atomiq.org. Most Wednesday nights during the summer you can find him orienteering with his local orienteering club.

Gerry Duffy

Gerry is passionate about UX and loves solving problems. His career spans UX research and design. Gerry is an Experience Lead at EPAM in New York. You can read more of his articles on https://medium.com/@gerry.duffy.

Grace G Lau

Grace is an Information Architect at Perficient's Experience Design agency, Perficient Digital in drought-ridden, sun-baked Southern California. She received her MLIS from UCLA, where her graduate portfolio focused on information-seeking behavior in online communities, gaming, and communities of practice. Since then, she has 9 years experience working in-house and as a consultant doing both strategic and tactical design. She has worked on large intranets and websites, eCommerce and search systems, a content management system, and a mobile app. When she's not working, she's organizing clothes, sorting Lego bricks, and working on a controlled vocabulary on Asian dramas. Find her on LinkedIn and twitter @lauggh.

Grant Campbell

Grant Campbell has a Ph.D. in English from Queen's University, Canada, and an M.I.St. from University of Toronto. He is currently an Associate Professor in the Faculty of Information and Media Studies at University of Western Ontario. His current research interests include classification theory, the Semantic Web, and the adaptation of information environments for those afflicted with Alzheimer's Disease.

Greg Nudelman

Greg Nudelman is the author of Android Design Patterns: Interaction Design Solutions for Developers (Wiley, 2013), Designing Search: UX Strategies for eCommerce Success (Wiley, 2011) and a co-author of The Mobile Book (Smashing Media, 2013). He blogs about Android design at http://AndroidDesignBook.com/ where Greg hosts monthly Android Design Q&A Calls.

Guiseppe Getto

Guiseppe Getto is a college professor based in North Carolina and is President and Co-Founder of Content Garden, Inc., a digital marketing and UX consulting firm: http://contentgarden.org/. He consults with a broad range of organizations who want to develop better customer experiences, better writing, better content, better SEO, better designs, and better reach for their target audience. He has taught at the college level for over ten years. During that time, he has also consulted and formed service-learning partnerships with many non-profits and businesses, from technical writing firms to homeless shelters to startups. You can also visit him online at: http://guiseppegetto.com/.

Heather Hedden

Heather has been a taxonomist since 1995, when she transitioned from being an indexer to editing controlled vocabularies at the library database vendor Information Access Company, which later merged into Gale. She has since had a series of taxonomist roles, including with an enterprise search software vendor, a wind energy company, a knowledge management consulting company, a textbook publisher, and most recently with taxonomy/ontology management software vendor, Semantic Web Company, developer of PoolParty. In between employed positions, Heather has done independent taxonomy consulting through Hedden Information Management, and in her early freelance years she also indexed books. For 10 years, Heather taught a continuing education workshop through the School of Library and Information Science of Simmons University, the content of which formed the basis of her book, The Accidental Taxonomist (2010, 2016). Heather continues to teach taxonomy workshops online and through conferences, and she blogs as the The Accidental Taxonomist. Blog: http://accidental-taxonomist.blogspot.com/

Heidi Adkisson

Heidi Adkisson is a consultant with Blink Interactive Architects in Seattle, Washington, where she does research, design, and usability work for clients such as Apple Computer, InfoSpace, Real Networks, and Lexis-Nexis. More information about her study is available on Web Design Practices.

Helen Lippell

Holger Maassen

Information Architect + Experience Planner (Freelancer) ...at IAMA - Consultant UX, IA, UE - Coach - Trainer For more than ten years he has been working on solutions for websites, intranets, mobile applications and terminal application for reputable international clients. He holds a university degree in architecture and town-planning.Profil: LinkedInProfil: Xing / OpenBC website: experience4.comMy Blog: UX4.com As an Information Architect (IA) - I apply user-centered research and design skills to understand users and to create user-centered solutions for my clients. My work is developing large scaled website structures/ information architecture. I display my expertise in the User Experience Planning (UXP) specific skills and apply this expertise to my work. In every project I am strive to develope a holistic / integrated view to deliver user-centered solutions. A close connection to the client is therefore existential. For me as a member of the design team it is self-evident to demonstrate basic proficiencies of the core skills and to act in accordance with the Core Values of my clients.

Iain Barker

Iain Barker has spent the last 13 years working as a user researcher, usability consultant and information architect for agencies such as Flow Interactive, Step Two Designs, Different, Rufus Leonard and Sapient. While working for Step Two Designs in 2005, he co-authored the Intranet Heuristics Toolkit (www.intranetreviewtoolkit.org). Iain is currently working as a freelance experience architect, user researcher and information architect in Sydney, Australia. He also has a blog - www.simplerisbetter.wordpress.com.

Jaime Goff

Jaime is a UX Designer in Washington DC who works in the healthcare, financial and government sectors to help facilitate change in the context of complex and messy problems. She specializes in human-centered data design and systems thinking to ensure products and services are cohesive, holistic, and sustainable.

Jake Whiting

Jake is a Search Engine Optimiser and Copywriter for the Smart Domain Group - a Kent based SEO and Web Design agency. Working on a range of websites, including eCommerce, Jake writes and optimises content for a variety of companies and writes articles on a variety of subjects. When he is not working; he spends his free time playing video games, researching new technology or trying to catch up on Game of Thrones. Find him on Twitter @jwhiting2704.

James Kelway

James Kelway UX Director, at Hello Group James worked for Reed Elsevier, for over 8 years, in a variety of roles. While working as a digital art director, he studied for a Masters degree in Design Practice, specializing in UCD techniques. After qualifying, he became an information architect and was responsible for the formulation of the business's information architecture strategy, its implementation among several teams, and the redesign of several major industry websites. James now lives in Copenhagen and works as UX Director for Hello Group, responsible for methodology and new projects. On his blog, www.userpathways.com , James records his findings, as well as developments in information architecture, interaction design, and user experience. He has formulated a process for Hello Group called UX BASIS (www.uxbasis.com) which is due to be launched as a series of workshops and a tool kit for product development teams.

James Robertson

At the IA Summit in Vancouver, James became known as the "intranet guy", and if the shoe fits... James runs one of the leading intranet consultancies, and happens to be based in Sydney, Australia. He's published a number of reports, covering search, intranet strategy, staff directories and content management systems. James has also written over 150 articles on these topics, as well as presenting at conferences across the globe. He's also getting serious about his photography, with plenty of photos on Flickr (www.flickr.com/photos/shingen_au). Oh, and he has a blog, which he posts to in the mornings while his brain is still warming up...

James Spahr

works as a designer and programmer for Designframe Incorporated. His design work has been showcased in Graphis Books and in ID Magazine. He teaches undergraduate Information Architecture and Graphic Design at Pratt Institute.

Jamie Owen

Jamie Owen is an eLearning Instructional Systems Specialist for the training arm of the Department of Veterans Affairs. His learning audience is comprised of medical practitioners and clinicians. In his current role, he serves as interaction designer, instructional designer, and web strategist. One notable tool he's created is a templatized system for helping SMEs chunk information so that it can be better articulated in web-based learning. He is also product manager for a decision branching tool called DecisionSim. Previously, Jamie worked for marchFIRST (USWeb/CKS) as an associate IA and interaction designer; for Ernst & Young as an interaction and graphic designer. Jamie's relevant background is in graphic design and education. He's keenly interested in the role of technology use in multicultural settings. He has his CUA credential from HFI; he is ABD in Instructional Technology at Kent State University. His website is www.jamieowen.info .