Authors

Janice Fraser

is a partner in Adaptive Path, a user experience design firm. She is on the faculty of San Francisco State University’s Multimedia Studies Program, is a regular contributor to New Architect magazine, and speaks frequently at design conferences, including Nielsen Norman Group User Experience conference.

Jason Hobbs

Jason Hobbs works out of Johannesburg under the working title jh-01 (www.jh-01.com). He shares his time between teaching, writing, practicing user experience design for commercial clients and arts & culture projects. He collaborates closely with the arts collective and consultancy the Trinity Session and likes to talk shop, so email him.

Jason Withrow

is a faculty member in the Internet Professional department (http://inp.wccnet.edu) at Washtenaw Community College (http://www.wccnet.edu). He teaches a wide variety of web design classes, including classes on user experience, web coding, project management, and professional practices. He maintains an instructional website (http://courses.wccnet.edu/~jwithrow), although it is mainly for his students.

Prior to entering the teaching field, he worked in industry as an information architect at a web design firm in Ann Arbor, Michigan. In his spare time he works as a freelance information architect and web designer.

Javier Velasco

Information Architect in Chile. Currently at Universidad de Chile's Center for Web Research and at Yahoo! Research Latin America.

Jay Melone

Jay Melone is a partner at New Haircut. He helps organizations like Prudential, Home Depot, and Rosetta Stone unlock the team and business value of design thinking. He accomplishes this through New Haircut's Product Sprint Program and design sprint facilitation. More about Jay can be found on: LinkedIn and Twitter.

Jeanene Landers Steinberg

is the Web Director for SchwabLearning.org and had the role of project manager during the creation of the Web site. Jeanene manages a team of eight people consisting of technical, editorial and online community staff who are responsible for maintaining and growing SchwabLearning.org into a premiere Web site for LD information, guidance and support. Before joining Schwab Learning she attended the University of Illinois and received an M.S. in Library and Information Science and a B.A. from the University of Arizona.

Her favorite Web sites are Google and Jakob Nielsen's useit.com. When she is not on the computer her favorite past times are spending time with her husband, Glen, and friends, playing and watching sports and like any stereotypical librarian, reading!

Jeff Gothelf

is a Senior Information Architect at Braun Consulting’s Boston office. He has been practicing web design and information architecture since the mid-90s in the Mid-Atlantic and New England regions. His career has spanned a multitude of industries including retail, financial services, and pharmaceutical. While the majority of his work has focused on the web and its many applications, his ultimate goal in life is to create the world's most beautiful and usable toaster (one that would make Don Norman proud). When he’s not playing music he keeps tabs of his thoughts at Scattered, Smothered and Covered.

Jeff Johnson

Jeff Johnson is Principal Consultant at UI Wizards, Inc., a product usability consultancy (uiwizards.com). He also is a principal at WiserUsability.com, a consultancy focused on elder usability and accessibility. After earning B.A. and Ph.D. degrees from Yale and Stanford Universities, he worked as a UI designer and implementer, engineer manager, usability tester, and researcher at Cromemco, Xerox, US West, Hewlett-Packard Labs, and Sun Microsystems. He has taught at Stanford University, Mills College, and the University of Canterbury. He has authored many articles and chapters on Human-Computer Interaction, as well as the books GUI Bloopers, Web Bloopers, GUI Bloopers 2.0, and Designing with the Mind in Mind. His latest book, coauthored with Austin Henderson, is Conceptual Models: Core to Good Design (2011).

Jeff Lash

Jeff is a recognized thought leader in product management, with over a decade of experience in the development of Web-based products and services. He currently works for SiriusDecisions, a research and advisory service which helps business-to-business companies improve their product management, marketing, and sales effectiveness. Prior to joining SiriusDecisions, Jeff was vice president, product portfolio management for a division of Reed Elsevier, a leading global provider of professional information solutions. He also served in senior-level product management positions across a portfolio of information products serving physicians and medical professionals, and helped design and roll out standardized product development processes across the organization. Jeff joined Reed Elsevier as a member of the user centered design team, working to understand user needs and design easy-to-use products and services, a role he also previously filled at such organizations as MasterCard and XPLANE. Jeff was a co-founder of the Information Architecture Institute (IAI), served three terms on the Advisory Board, and founded IAI’s Mentoring Program. He currently blogs about Product Management at How To Be A Good Product Manager in addition to delivering bite-sized daily nuggets of product management on Twitter (@jefflash).

Jeff Parks

Jeff Parks parlayed his work in behavioural and cognitive psychology into one of today’s most recognized names in UX as a result of his trailblazing podcast on Boxes and Arrows. He is an international keynote speaker, a frequent guest lecturer, a business coach and mentor, and a tireless advocate of the patient-experience to quality healthcare. Jeff was a senior advisor in developing Central Europe’s largest UX conference, now run by Deloitte Digital and, through his former training company, Follow The UX Leader, he has inspired a new generation of UX professionals from Boeing to Zappos.

Jeff Pass

Jeff Pass created his first website in 1996. Since then he has built a (second) career around a simple goal: present digital content in a way that is meaningful, compelling, and usable. Since 2000, he has focused exclusively on Federal Government clients and the Digital Government Strategy. Jeff’s primary hats are information architect and usability specialist, but he has worn every hat in the UX haberdashery. He is currently Lead User Experience Consultant at Aquilent.

Jeff Tang

Jeff Tang is an information architect at Perficient XD, a design agency in Southern California. He works on responsive design projects for a wide variety of clients.

Jens Jacobsen

Jens likes writing for multimedia and loves tracking down usability issues. He founded the company “Content Crew” in 2006, and is its CEO since this time. This company specializes on the production of podcast, with the focus on audio. Jens started as a technology writer. Soon he became fascinated by multimedia and began working in this field, first as programmer, then as a project manager. He led the creation of several large websites, interactive exhibits for science centers, and Web Based Training applications. After this, Jens worked as a consultant and information architect for website, museum and edutainment projects. He authored or co-authored several books, among them “Website-Konzeption” on information architecture and workflow for creating successful websites. It is published in German by Addison-Wesley (4th revised edition 2007). He publishes a monthly newsletter dealing with website production. (only in German, sorry!)

Jerrod Larson

Jerrod Larson is a UX Manager at Qualtrics, a software company that develops tools to gather, view, and take action on customer and employee insights. Prior to joining Qualtrics, Jerrod held UX management and leadership roles at Alaska Airlines, Amazon, and Boeing. He's been in the UX field for over 15 years, and has a Ph.D. in Human-Centered Design from the University of Washington. Learn more: www.jerrodlarson.com

Jess McMullin

Jess is a consultant who helps the public sector improve policy design and service delivery. Through value-centered design, Jess works to maximize return on investment for his clients and return on experience for their users. His new venture, the Centre for Citizen Experience, works to promote design innovation in the public sector.

Jesse James Garrett

is a founding partner of Adaptive Path, a user experience consultancy based in San Francisco. His contributions to the field of information architecture include the Visual Vocabulary, an open notation system for information architecture documentation that is now used by organizations around the world. Since 1995, Jesse has worked on Web projects for companies such as AT&T, Intel, Boeing, Motorola, Hewlett-Packard, and National Public Radio. Jesse's book, "The Elements of User Experience," based on his acclaimed model illustrating the relationship between strategy and design, is forthcoming from New Riders Publishing.

Jim Kalbach

Jim Kalbach, former assistant editor at Boxes and Arrows, holds a degree in library science from Rutgers University, as well as a master's in music theory and composition. He is an active speaker and author on information architecture and usability in Germany, where he helped start an IA community. Jim is the author of the book Designing Web Navigation (O'Reilly, 2007) and blogs at Experiencing Information.

Jim Sterne

is an internationally-known speaker and a consultant to Fortune 500 companies. He focuses his 20 years in sales and marketing on measuring the value of a website as a medium for creating and strengthening customer relationships. Sterne has written five books about using the internet for marketing and customer service. His most recent is “Web Metrics: Proven Methods for Measuring Web Site Success.”

Joe Lamantia

Joe Lamantia has been an active member and thought leader in the information architecture and user experience fields since 1996. A veteran architect, consultant, leader, and designer, Joe has worked successfully in a wide variety of industries and settings including: for-profit and non-profit organizations, startups, interactive agencies, consulting houses, system integrators, product companies, and social media. In 2000, he became an entrepreneur and started his own company.

Joe is the creator of the leading freely available tool for card sort analysis; a frequent writer and speaker on future directions in user experience, and the intersection of business, culture, design, and systems thinking; and author of the IA Building Blocks framework for portals and tile-based user experiences.

Joe is currently based in Amsterdam. He tweets as @moJoe and blogs at JoeLamantia.com.

Send recommendations on where to get a good bowl of noodles, or your favorite kind of hot sauce, to joe . lamantia [at] gmail.com.

John Ferrara

John Ferrara is an information architect with Vanguard in Valley Forge, Pennsylvania. He has worked in the field since 1999, designing interfaces for websites, desktop applications, and web-based video games. John lives in the Phildelphia suburbs with his wife, Amanda, and blogs at worldwideintertubes.com.