Just as a vacation in an unfamiliar culture can build a new sense of resolve and purpose upon the return home, this “visit” to malls and retailing can help reinvigorate you and your work and give you new ideas and sources of inspiration.
Continue readingPowerPoint: the software we love to hate. Has there been any other software since the dawn of the personal computer that has earned so much criticism? The question at hand is not, “Does PowerPoint suck?” The answer to that, as we all know, is yes. The question is, in fact, “For information architects, does PowerPoint suck?” Or, more to the point, “Even though PowerPoint sucks, should I use it for my deliverables?”
Continue readingIn part two, the author explores several tactical issues in structuring and presenting content on the web, again looking to traditional retail design for inspiration.
Continue readingAt this point in experience design’s evolution, satisfaction ought to be the norm, and delight ought to be the goal. As design professionals, how do we create opportunities for customer delight?
Continue readingThe similarities between web design and retail shops, suggest that the retail environment, which has centuries of experience behind it, might have a few lessons to teach those of us in the emerging discipline of web design. This first part of a three-part article explores the first two of nine lessons.
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