“Small Pieces Loosely Joined” is touted on the cover as “A Unified Theory of the Web.” But its author, David Weinberger, knows better. And he says as much in the book. It’s a unified theory, but not the kind you sum up in a tidy little equation.
Continue readingThe Usability Professionals Association (UPA) 2002 Annual Conference was held July 8-12 in Orlando, Florida. Three attendees from the UPA-MN chapter in the Minneapolis-St. Paul, Minnesota area cover some of the sessions they found most notable during the 5-day conference.
Continue reading“Customer Experience” is all about how your prospective and current customers perceive your company, based on the effort they had to expend accomplishing the above tasks. If the word “brand” pops into your head, you may go to the head of the class.
Continue readingThis follow-up to Chiara Fox’s case study on bottom-up efforts to unify PeopleSoft’s various sites looks at how to create a system that not only reflects content patterns, but also supports user needs and delivers on important business objectives.
Continue readingWith all the bickering over the “right” tools, we lose sight in these discussions of the fact that we already have the perfect tool: our brains. The knowledge, expertise and skills to solve problems are right between our ears.
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