In our second excerpt from the newly-released second editon of “Information Architecture for the World Wide Web.” the authors look at how the MSWeb team succeeded at spreading its gospel through a huge organization like Microsoft when similar efforts at smaller companies often fail.
We’re please to bring you the first of two excerpts from upcoming second editon of “Information Architecture for the World Wide Web.” The excerpts look at MSWeb, which the authors say provides a glimpse of what most intranets will be doing in three to five years.
“Customer Experience” is all about how your prospective and current customers perceive your company, based on the effort they had to expend accomplishing the above tasks. If the word “brand” pops into your head, you may go to the head of the class.
This follow-up to Chiara Fox’s case study on bottom-up efforts to unify PeopleSoft’s various sites looks at how to create a system that not only reflects content patterns, but also supports user needs and delivers on important business objectives.
With all the bickering over the “right” tools, we lose sight in these discussions of the fact that we already have the perfect tool: our brains. The knowledge, expertise and skills to solve problems are right between our ears.
Don’t be another project manager who thinks end users have no place in the development cycle. Get the right information from the right people and make sure your team has everything they need to do their jobs properly. When your application is loved by all and you’re responsible for its success, your entire team will thank you for it.
Hillman Curtis’ minimalist approach to design also appears to be his approach to writing. In just a few words he captures the essence of what it means to be a New Media designer and what it takes to push into unknown territory.
When PeopleSoft decided to unify its websites, the information architects involved used bottom-up techniques to make sense of the enormous number of different pieces of content.
Fifty years before web, 30 years before the personal computer, Vannevar Bush envisioned a new machine to make sense of the growing mountains of information, creating the notions of “hypertext” and the modern link.