“Experience design” doesn’t just apply to online design. Paco Underhill’s “Why We Buy: The Science of Shopping” explores customer experience and consumer behavior as they affect retail and offline environments and in turn provides dozens of lessons for those in web development.
Continue readingPart 1: My entrée into the web world—Spaceland, or “Hyperspace”—was not a smooth one; in fact, it was downright mind-bending. My personal journey from designing and writing for print media to becoming an information architect for websites conjures up images of Flatland, written by Edwin A. Abbott, an English clergyman, educator, and Shakespearean scholar (1884).
Continue readingWhat if there was a new way of navigating an online information space we’ve all seen before but just never thought to use? I’m talking about subtracting away information the user doesn’t want. Content filtering is a much more natural way of sorting through categories, especially when the majority of your content is under more than one subject.
Continue readingThe first-ever CHI-AIGA Experience Design Forum was greeted with a real Minnesota welcome. Snow. Several inches of it. But inside the Minneapolis Convention Center there was a warm sense of camaraderie among the Forum attendees, who came in from both the CHI and AIGA communities, a hopeful sign for future collaboration among the two groups, as well as the practitioners they represent.
Continue readingCHI, the annual conference for ACM’s special interest group on computer-human interaction (SIGCHI) was, as usual, packed with information, research findings, and hotly debated theories. In this article I’ll try to cover the events and topics that were most interesting to me as well as the issues that stirred up the most intense conversations during breaks or at social gatherings afterwards.
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