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Making the Case for a Design-Led Transformation

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When you hear about problems in the healthcare space, the list can be long enough to require a prescription of its own. They can be concerns that we as individuals face. Coping with a disease or condition and understanding your care choices Figuring out how to make decisions to improve your health and maintain a healthier life Determining which insurance plan is best Determining which hospital to go to for a particular surgery From a healthcare delivery perspective, the issues

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Deliverables / Process and Methods

Forms: The Complete Guide—Part 4

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In which we take a look at selection-dependent inputs, and see that they’re a lot more simple to put together than they look. Forms. They’re often the bane of users’ online lives. But it doesn’t look like they’re going away any time soon. So its up to us, UX designers, to make them as smooth and easy to use as possible for our users while still reaching the best business outcomes. If we prototype our forms, we can get them

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Foundational Thinking / Learning From Others / Process and Methods / Visual and Visible

How to Make a Concept Model

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I can draw. I went to art school. I studied painting until I fell out with the abstract expressionists and switched to photography. But I can draw. What I cannot do is diagram. I always wanted to. I have models in my head all the time of how things work. But when it comes time to make a visual model of those ideas, I can’t figure out to to represent them. I find myself resorting to pre-existing models like four-squares

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Deliverables / Design Principles / Discovery, Research, and Testing / Software and Tools

Three Ways to Improve Your Design Research with Wordle

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“Above all else show the data.” –Edward Tufte Survey responses. Product reviews. Keyword searches. Forums. As UX practitioners, we commonly scour troves of qualitative data for customer insight. But can we go faster than line-by-line analysis? Moreover, how can we provide semantic analysis to project stakeholders? Enter Wordle. If you haven’t played with it yet, Wordle is a free Java application that generates visual word clouds. It can provide a compelling snapshot of user feedback for analysis or presentation. Using

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Deliverables / Process and Methods

Forms: The Complete Guide–Part 3

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Forms are important—they’re the most common way to get information from our users. But just making wireframes of a form misses a big piece of the picture—what it’s like to interact with it. An HTML prototype of a form, on the other hand, can look and behave just like the real thing. In the first post, I showed you how to lay out a form and align the labels the way you want, using HTML and Foundation. In the second

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