Imagine if you will information architecture as a pimply-faced, malcontent teenager. IA is eager to express and redefine itself. It wants to be an individual yet accepted by its peers. It is simultaneously aggravated and apathetic about its parents, mentors,
Continue readingWhen was the last time you read your resume? Go ahead and give it a look. Read your last job description. It’s impressive, right? Chances are, you emphasize your accomplishments, your ability to create stunning deliverables, and your extensive knowledge
Continue reading“A perfection of means, and confusion of aims, seems to be our main problem” – Albert Einstein My work involves helping people to understand how to best plan circumstances in which users are engaged and satisfied with their experience. Yet,
Continue readingParental advisory for strong language, guru-deflating, and semantics. A couple of years ago, I was asked to speak about “design thinking” at a web conference. The conference-speaking part was nothing new, but the topic certainly was. With the “design
Continue readingWhen Boxes and Arrows was founded a little over ten years ago, there was nothing quite like it online. There were peer-reviewed journals, and basic how-to articles. A List Apart was much more concerned with the CSS behind the interface back
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