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Category: Process and Methods

Simplify your work and your life by learning the tools and techniques that authors have used to conquered gnarly problem spaces. From avoiding burnout to doing scrappy research on a shoestring budget, you’ll benefit from their experience, avoid making the mistakes they made, and go on to make all new mistakes of your own. (Then contribute your learnings back to us!)

September 14, 2004 Personas / Process and Methods / User Centered

Extending a Technique: Group Personas

Posted by Mike Kuniavsky

Entertainment, education, and collaboration software is often used by two or more people simultaneously. Each of these groups has a different set of needs and expectations, and each can be modeled as a group persona, rather than as individual users.

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August 31, 2004 Deliverables

Site Diagrams: Mapping an Information Space

Posted by Jason Withrow

Site diagrams can be quite helpful in answering all kinds of hard questions. How to create the right diagram became a personal challenge for Jason Withrow. He shares his story through tips and techniques…

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August 16, 2004 Design Principles / Mobile UX

Location and Presence in Mobile Data Services

Posted by Shawn Smith

The emergence of a handful of popular mobile data services has changed the way we interact with our phones. Now, several technologies on the immediate horizon are about to change the way we (and our phones) interact with the world. Imagine…

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August 16, 2004 Deliverables

Representing Content and Data in Wireframes: Special Deliverable #10

Posted by Dan Brown

Visio practically groaned as I opened the wireframes for my current project, which were in something like the twentieth revision. It was the usual story—poorly defined requirements and business rules—and my project folder was fast becoming the poster child for Feature Creep Flu.

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July 14, 2004 Deliverables

Are Useful Requirements Just A Fairy Tale? (and why an IA should care)

Posted by Dan Willis

I’ve heard of a fantastic land far, far away where magical people called “project managers” collect something called “requirements.” These requirements so clearly, concisely, and completely describe work to be done that all the villagers involved share a common understanding of a project’s goals.

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