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Category: Process and Methods

Simplify your work and your life by learning the tools and techniques that authors have used to conquered gnarly problem spaces. From avoiding burnout to doing scrappy research on a shoestring budget, you’ll benefit from their experience, avoid making the mistakes they made, and go on to make all new mistakes of your own. (Then contribute your learnings back to us!)

June 16, 2002 Case Studies / Process and Methods

Re-architecting PeopleSoft.com from the bottom-up

Posted by Chiara Fox

When PeopleSoft decided to unify its websites, the information architects involved used bottom-up techniques to make sense of the enormous number of different pieces of content.

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June 16, 2002 Learning From Others / Process and Methods

Foreseeing the Future: The legacy of Vannevar Bush

Posted by Erin Malone

Fifty years before web, 30 years before the personal computer, Vannevar Bush envisioned a new machine to make sense of the growing mountains of information, creating the notions of “hypertext” and the modern link.

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June 9, 2002 Case Studies / Process and Methods

Challenging the Status Quo: Audi Redesigned

Posted by Jim Kalbach

In September 2000, Razorfish, Germany was tasked to redesign the main websites for Audi. In the process they explored workgroup software, utilized technology to support the brand ideals and challenged the status quo of current web navigation thinking by proposing a right handed navigation system.

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June 9, 2002 Deliverables

Coherence, Context, Relevance: Special deliverable #2

Posted by Dan Brown

There are a lot of things that make deliverables good: coherence, context and relevance hardly constitute a comprehensive list. But by focusing on techniques that achieve coherence, context and relevance, information architects can address the challenges of starting a document, focusing the document and explaining its value.

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June 3, 2002 Process and Methods

Building Brand into Structure

Posted by Dan Saffer

Brand should be a component of every decision a company makes, from its customer service to its logistics to its letterhead to its interactive properties. Tips and advice for the IA needing to support the brand experience within a quality user experience.

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