The success of every business depends on how the business will meet their customers’ needs. To do that, it is important to optimize your offer, the website, and your selling methods so your customer is satisfied. The fields of online marketing, conversion rate optimization, and user experience design have a wide range of online tools that can guide you through this process smoothly. Many companies use only one or two tools that they are familiar with, but that might not
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Three Ways to Improve Your Design Research with Wordle
“Above all else show the data.” –Edward Tufte Survey responses. Product reviews. Keyword searches. Forums. As UX practitioners, we commonly scour troves of qualitative data for customer insight. But can we go faster than line-by-line analysis? Moreover, how can we provide semantic analysis to project stakeholders? Enter Wordle. If you haven’t played with it yet, Wordle is a free Java application that generates visual word clouds. It can provide a compelling snapshot of user feedback for analysis or presentation. Using
Continue readingTree Testing
After hearing about Donna Spencer’s paper-based tree testing, Dave O’Brien and his colleagues were hooked, so much so that they built an online tool to allow you to effectively test a site hierarchy. Hear about the tree testing approach and see how O’Brien’s tool works.
Continue readingMindCanvas Review
Mindcanvas is an online research service designed for IAs by IAs. Sarah Rice has used it during the course of various projects, and in this review she gives us an introduction to the service and its strengths and weaknesses.
Continue readingKeeping Pace with Change
Documentation isn’t the most fun part of design and IA, but does it have to be the most painful? Samantha Bailey looks at a tool that may help.
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