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Category: Findability

people walking in a maze
July 5, 2021 Content Strategy / Findability

Forget the Trail of Breadcrumbs

Posted by Diana Sonis

Enterprises often have a simplistic understanding of navigational structures in UX Design. Companies shy away from messing with known organizational schemas for fear that their users or customers will become confused and run away. We don’t give our users enough

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Photo of two women conducting a usability session. Photo credit: Kobu Agency on Unsplash.
April 6, 2021 Discovery, Research, and Testing / Findability

Taxonomies: Connecting Users to Content

Posted by Heather Hedden

Taxonomies may be thought of as hierarchies of categories to group and organize information to be found when browsing, or as a structured set of terms used to tag content so that it can be retrieved efficiently and accurately. Sometimes

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Abacus Closeup
October 12, 2020 Deliverables / Findability / Foundational Thinking / Process and Methods / Prototyping

Stop Counting Clicks

Posted by Robert Goesch

Every user interaction is a decision. Every decision can lead to an exit. So the more options we offer, the more exit opportunities we create, which will reduce the probability of conversion. Right? Well… In fact, the number of interactions

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September 26, 2017 Findability / Search and Metadata

Keep the Kitchen Cabinets from Overflowing

Posted by Grace G Lau

Don’t laugh. I’m sure you’ve done this before. At the office, there’s a refrigerator cleanup every two weeks. At least I think it happens every two weeks. The office administrator sends out an email or posts a note on the

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November 29, 2016 Findability / Search and Metadata

Could You Hand Me the Dry Rub Please?

Posted by Grace G Lau

Tree testing is an effective technique for evaluating navigation and taxonomy. In an environment devoid of visual design and cues, tree tests are useful for assessing existing site navigation and proposed site structure changes. Using my kitchen, I devised a plan to test the findability of my kitchen’s spices and pantries.

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