What happens in the end-to-end experience? Can the intended audience find what they’re looking for? What is the actual problem being solved? Are you designing the right product for the customer need? Information architecture, accessibility, findability, taxonomy, interaction design, research, usability, case studies, interviews, surveys, and more.
In part 3 of the continuing series on controlled vocabularies and faceted classification, the authors explain synonym rings and authority files and how their use can bridge the gap between natural language and complex controlled vocabularies (taxonomies and thesauri).
Continue readingIn the business world, user experience endeavors are typically seen as a cost—a line item expense to be minimized to the greatest extent possible while still remaining competitive. This has led to a number of essays, articles, and books on proving the value of user experience, including a recent report by the Nielsen Norman Group.
Continue readingAs a specialist in the user, you gain knowledge through observation and direct questioning of individual users. Now, you can add to that insights gained from data pulled during their actions on the site. By looking at this information, you will get a fuller picture of user behavior, not in a lab, but in the true user environment.
Continue readingOver the coming months and years, RIAs will move from cutting edge to mainstream. That transformation will accelerate with the Flash and user experience communities working together to understand and develop best practices and shared knowledge.
Continue readingAs the field of information architecture matures, we are beginning to understand the new challenges it raises for wireless media. This article suggests that some of these challenges can be best addressed through an approach called “psychology-driven information architecture,” which bases design decisions and solutions on the psychological profile of the end user.
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